eBay

robo_maniac · ‎04-11-2021

I am trying to buy a item but can not since I live in Canada.

Unfortunately, this seller will not ship this item to QC, Canada. Here is what you can do:

Update your shipping address and try again.
You can find similar items from another seller.

But the seller tells me they do ship to Canada

Hi. Our international shipping is available, if system is not accepting your pAyment please contact ebay. We could not ship without ebay global shipping program. Thanks

I check 3 items from their store and I can "buy them now" without that warning.

I assume they click something different for that item, do you know what it could be?

Canada is in the list of ebay global shipping program. I really don't get it and I am interested in that item

the funny thing is when I click contact seller and then click shipping I see this

How long will it take to get my item?

Shipping to: CA, J1N

Shipping serviceEstimated delivery*

UPS Ground	Estimated between Seller ships within 1 day after receiving cleared payment .
International Priority Shipping	Estimated between Seller ships within 1 day after receiving cleared payment .

also on item page here are the list of country

Shipping to: United States, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, Sweden, Korea, South, Belgium, France, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Singapore, Switzerland, Norway, Ukraine, United Arab Emirates, Qatar, Bahrain, Croatia, Republic of, Malaysia, Colombia, Barbados, Bermuda, Brunei Darussalam, Bolivia, French Guiana, Guernsey, Gibraltar, Guadeloupe, Iceland, Jersey, Jordan, Cambodia, Cayman Islands, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Macau, Martinique, Maldives, Oman, Pakistan, Paraguay, Reunion, Uruguay

Excludes: Angola, Cameroon, French Polynesia, Libya, Mongolia, Suriname, Guyana, Panama, Mauritius, Chad, Madagascar, New Caledonia, Iran, Saint Kitts-Nevis, Western Sahara, Laos, Congo, Republic of the, Seychelles, Sudan, Venezuela, Somalia, Burma, Cuba, Republic of, Yemen, Belize, Liberia, Sierra Leone, Central African Republic, Dominica, Niger, Saint Pierre and Miquelon, Saudi Arabia, Nicaragua, Tajikistan, Anguilla, Antigua and Barbuda, British Virgin Islands, Cape Verde Islands, Honduras, Saint Vincent and the Grenadines, Turks and Caicos Islands, Botswana, Eritrea, Swaziland, Lesotho

thank you

marnotom! · ‎04-11-2021

That’s weird. Normally if the seller chooses to use the Global Shipping Program in a listing, no other options are available so the UPS Ground (eek) option shouldn’t show up for you.

Is the item prohibited from international shipping on eBay or listed in a GSP restricted category?

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id...

robo_maniac · ‎04-11-2021

it,s not in the restricted items.

it's a laptop.

The seller just told me they updated the dimension of the items but that did not help. (will try tomorrow morning)

They also told me that it's the same settings for all the other items they sell.

keep you posted, thank you

robo_maniac · ‎04-11-2021

found some other topic on this and they talk about dimension

also can they send me a Paypal invoice for a ebay item? Is that tolerated/legal on ebay? I think that is against policy.

I think there is non valid option for canada.

found this from same thread
here the person lives in Canada and US buyer got message saying he can't

U.S. is an international option but you have to use the advanced listing form in order to have 1 option for the U.S. and another option(s) for other countries. When you are on the sell your item form, check on the top right corner and if you are on the quick form, it will give you a link to go to the advanced form.

Keep in mind that if you are shipping internationally and using calculated shipping, you must specify the correct service for that country so for example you could use small packet air USA to the USA and small packet air international for other countries. If you are using a more expensive service such as tracked packet international, that service is only available in some countries.

marnotom! · ‎04-11-2021

But what about the category? Did the seller list the laptop under a category other than "Computers/Tablets & Networking"?

I suppose there's also the possibility that the laptop was somehow flagged because the carrier(s) the GSP deals with don't want to handle laptops with batteries inside them, but I think that possibility is pretty remote.

marnotom! · ‎04-11-2021

@robo_maniac wrote:

found some other topic on this and they talk about dimension

That's not really relevant for an item shipping from the US that's being forwarded by the Global Shipping Program.

@robo_maniac wrote:

also can they send me a Paypal invoice for a ebay item? Is that tolerated/legal on ebay? I think that is against policy.

It probably won't be possible once the seller is enrolled in the Managed Payments program, at any rate. As for your purchase, a PayPal invoice won't show the Global Shipping Program's charges for import fees or the charge for shipping the item from the Global Shipping Center in Kentucky. Those charges are calculated by a bot and added to the listing page and at checkout automatically. The seller has nothing to do with those charges.

Believe me, you do not want to have your laptop shipped via UPS Ground. The shipping charge may be better than what the GSP can do, but the processing fees UPS slaps on for processing the item as an import are way more than what the GSP charges and you won't be paying those until (or possibly just before) delivery.

@robo_maniac wrote:

found this from same thread
here the person lives in Canada and US buyer got message saying he can't

U.S. is an international option but you have to use the advanced listing form in order to have 1 option for the U.S. and another option(s) for other countries. When you are on the sell your item form, check on the top right corner and if you are on the quick form, it will give you a link to go to the advanced form.

Keep in mind that if you are shipping internationally and using calculated shipping, you must specify the correct service for that country so for example you could use small packet air USA to the USA and small packet air international for other countries. If you are using a more expensive service such as tracked packet international, that service is only available in some countries.

The Global Shipping Program is automatically applied once the seller has indicated that they're willing to use it on their listings, so I don't think what you found really applies here, even in reverse.

femmefan1946 · ‎04-11-2021

Canada is not on either of the lists you pasted.

Not "shipping to" and not "excluded"

So I suspect that is the problem.

It always confuses me why sellers will exclude StPete & Miquelon, since it is a French Department and lies just off the coast of Quebec.

femmefan1946 · ‎04-11-2021

Is International Priority Shipping code for the Global Shipping Program or for the new International Program?

I don't think I've ever seen a GSP user who gave an alternative to the GSP.

marnotom! · ‎04-11-2021

Good catch. I scanned the exclusion list but I didn’t even think to check the “shipping to” list. It appears that something got Canada booted off that list, but whether that removal was deliberate or due to a glitch is a mystery, Charlie Brown.

marnotom! · ‎04-11-2021

@femmefan1946 wrote:

Is International Priority Shipping code for the Global Shipping Program or for the new International Program?

"International Priority Shipping" has been the code for Pitney Bowes' network of logistics companies, freight forwarders, local carriers, yadda yadda yadda since day one of the Global Shipping Program. The .com site now clarifies things a bit in the "shipping" section of listings by stating the shipping method as "International Priority Shipping via the Global Shipping Program, but in exchange for the clarification there's no estimate of import charges on the listing page.

The new eBay International Shipping Method is coded as "eBay International Standard Delivery" although a while ago there were some thoughts posted to the effect that certain First Class International shipments could well be sent through the ISD.

@femmefan1946 wrote:

I don't think I've ever seen a GSP user who gave an alternative to the GSP.

I don't think I've seen anything like that, either. I'm wondering if this seller has added UPS Ground to their Canadian shipping options thinking that they would be offering Canadian buyers a choice.

robo_maniac · ‎04-11-2021

great news guys!

after lots of chatting with seller, they added "UPS Standard" option and I was able to finally place an order for my item! 🤑

let see how much duty taxes I will pay! 💸😂 (it's part of the game)

at least I got what I wanted.

Thanks for all the help guys!

NB - I was going to ship it to my wife friend in the US! She gave me her address few minutes before I got message from seller to try again.

marnotom! · ‎04-12-2021

You'll pay the same in duty and taxes with UPS as you would with the GSP. It's the various and sundry customs processing fees that are going to be quite different.

Here ya go:

https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page