Ebay.ca is presently telling all potential international buyers that I will not ship to them.

[avionsunantiques]

I am a long time top rated seller.

I received an email from an American in North Carolina (we ship to all US addresses, including his), that my ebay auction, has a message on it that I will not ship to his address.

Upon investigation, all my Good Till Cancelled and Auction listings, only give a shipping price to Canadian addresses.   Everywhere on the planet is blank, and I assume those potential buyers are also being told I will not ship to them.

I had a similar experience with a batch of 10 auctions about a month ago.   Ebay assured me the problem would be fixed by the end of the auctions  - it wasn't.   I got much lower final auction prices as a result

I then started another batch of 10 day auctions.    This time at least one of them was affected.   I discovered the affected auction because a potential US bidder wrote to me asking if he could get me to ship to him!    He wrote to me in the last 24 hours, so I was unable to cancel the auction.   I started the auction at $9.99 and it was still at that price, even though it was a camera that should get lots of interest, and sell for about $80.   I phoned ebay, and they acknowledged the problem, but they refused to end the auction.   The item ended for just $15.50 - no doubt because ebay had sabotaged the auction by telling all potential international bidders that I would not ship to them.    Ebay did tell me this problem would be fixed within a day or two.

I then started another batch of 10 day auctions.    When I started them, they seemed to be working.    But now its even worse.    All my listings are only giving shipping rates to Canadain addresses, and as far as I can tell, all potential international bidders are being told by ebay in bold Red Letters, that I will not ship to them.

Luckily I have enough time to cancel my auctions, which I will do in the morning after talking with ebay.

Hopefully the solution will be to relist on ebay.com 

If you have auctions currently in ebay.ca, I encourage you to look and see if anyone outside of Canada is receiving a shipping rate, and/or if they are being told you will not ship to them.

[momcqueen]

As I've mentioned on one of the other threads on this topic (having so many threads on a single topic makes it much more difficult to manage information) that Add to Cart is not a valuable workaround for sellers who run Auctions as it only works with Buy It Nows. If I was a seller who relied on Auctions, I would add Buy It Now as an option to those auction listings so that buyers would be able to see their postage using this tactic. 

[lotzofuniquegoodies]

I've gone to send custom invoices on recent purchases where the customer has bought multiple items and its shown a default of letter mail which was never offered to begin with, with no cost. Is this something new or the standard default? When I inputted 2 correct shipping options one has suddenly disappeared and has taken a few attempts to get it to save. Curious to know what customers are seeing once they've made a purchase especially if multiple items are involved. If postage is in-correct/too low when they go to pay, almost impossible to ask for the difference after they've paid. The add to cart option would be okay if that was noted boldly by eBay when a customer is (shopping),  most cases  a customer needs to know how much extra it is going to be before they are willing to buy.

-CM

[momcqueen]

I had exactly one instance where the international postage information on Send Invoice appeared to offer only the wrong service and at the wrong price. I reported it after it was manually fixed by me. It was January 21.

[avionsunantiques]

As of Feb 11, 2018, this problem remains  UNFIXED.

Although I do keep getting emails from ebay asking if I found my answer by asking this question?

FYI Ebay, you have to fix the problem, not ask me if I found the answer elsewhere.

[momcqueen]

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wrote:

As of Feb 11, 2018, this problem remains  UNFIXED.

Although I do keep getting emails from ebay asking if I found my answer by asking this question?

FYI Ebay, you have to fix the problem, not ask me if I found the answer elsewhere.

---

That question is not coming from ebay, per se, it's coming from Ebay Community which is run by Lithium in conjunction with ebay and you get one per thread created so if you'd like to see fewer of those emails, then picking one thread to create and then sticking to it is recommended. Having single users create multiple threads to address the same problem is a step backwards, the more people comment on a single thread, the higher and longer it says at the top of the Discussion home page, the importance of a topic is not gauged by the number of threads but the number of posts, as far as I can tell. 

It is important, in the end, to mark a question or topic solved when and if it is since other users search this way when they are also looking for insight into the same or similar problems. 

But to reiterate, the email you're receiving is not a query on the glitch ticket you've opened, but the thread(s) you created. 

[flyhooks4less]

Is there any solution to this problem in sight? As of today the problem persists and I am losing sales because of it. I have many inquiries asking if I ship to the USA, and I have at least one situation where an item cannot be added to a USA customers cart because eBay states I will not ship to them. My listings are all set correctly. For the amount of money eBay makes off me in fees this is very disappointing, a serious bug like this should be fixed much quicker that it has taken.

I guess I will call eBay for the 3rd time and hopefully get more information, however none of my previous calls or post here have resulted in any fix, or even any information about the issue, other than others are experiencing it.

I seriously think that eBay should be refunding a portion of their fees for this serious problem.

[lotzofuniquegoodies]

In the continuing saga regarding the shipping calculator issues I just spend the last almost 2 hours on the phone with an eBay representative. Yes, they do know its an issue.  Yes it is causing sellers some problems. Official date varies to when it began. There was a bit of an canned apology for the problem. This is the point in the message where you need to be sitting down. Was offered a one time $5.00 credit. Not sure if that was Canadian or USD? After my hysterical laughing ended, I asked to speak to a supervisor and was told I would be connected and left on hold....I disconnected when my battery died. Maybe I should have laughed under my breathe. My mistake!! If anyone asks about the $5.00 credit, you didn't hear it from me!!!

-CM

[momcqueen]

I would assume from your synopsis that you were connected with the overseas Customer Service department. If you call during regular business hours, you may reach reps based in the North American call Centre and have different results. My experience calling after-hours is that I’ll be connected with folks who do not hold the resources to address many problems. Of course, sometimes they still do.

A $5 credit is laughable. And inadequate to counterbalance the trouble this is causing, however, it is a start to offsetting some of the cost of adding a Fixed Price upgrade to auctions affected by this. Fixed Price means Add to Cart and the Shopping Cart is where postage costs can still be found.

[lotzofuniquegoodies]

Was disconnected part way through and was called right back by the same operator. Display said 801 so that should be the Utah.  Not impressed by being told I would be connected to a supervisor and then left on hold indefinitely. I've been told on a few occasions to expect a return call and then for it not to happen. The add to cart fix is okay if a buyer knows about this as a work around. Correct me if I'm wrong but it seems like this issue/or variations of it has happened several times over the past several years. What really needs to happen is it to be acknowledged as an issue and to make it clear add to cart is a possible solution. But as noted before, have been told by potential customers trying to complete sales that they were not seeing that option available.  So not really a fix for everyone.  Another possible alternative solution in the meantime would be:  "Any issues with the Shipping Calculator, Please contact this seller for a shipping quote." Most sellers would not mind this if it was an opportunity for a sale.

-CM

[momcqueen]

No, this is not an issue that I’ve experienced in the past; it does not stem from several years ago. Calculated Shipping had been flawless from the time I began using it in 2013 until November.

[ypdc_dennis]

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@lotzofuniquegoodies wrote:

.... Correct me if I'm wrong but it seems like this issue/or variations of it has happened several times over the past several years.

---

Many of the problems people have had with calculated shipping in past years were self-inflicted.

Selecting the wrong service: Tracked Packet International for shipping to the USA instead of Tracked Packet USA.

Improper sizes for the service chosen: Expedited Parcel USA has a minimum length of 21cm versus Expedited Parcel in Canada where 10cm is the minimum length. Trying to use Tracked Packet USA for an item over 1kg (Tracked Packet International is good to 2kg).

Your suggestion of a different error message until this problem is fixed is a good idea -- except I suspect it would probably break something else in the eBay computer system. (*)

-..-

(*)  Me, cynical? Just me remembering my first computer issue 48 years ago when leaving off 1 letter at the start of a program gave me 17 pages of errors instead of the usual 1 page result...

[momcqueen]

ydpc_dennis has the right of it.

Calculated Shipping operated pretty much perfectly in terms of displaying the correct costs to the correct locations when it had been established correctly by the user which wasn't hard to do once the user had applied the proper services available for the dimension and/or location.

In my five+ years of using it, it let me down only once when it failed to recognize not only the weight restriction for an international package but overlooked the volumetric limit, and once I was able to prove that flaw was on the part of ebay, ebay refunded my money (in the form of a coupon to use) which was equal to what I had spent to accommodate for their error. That was one instance of 2100+ orders placed with calculated shipping as the method of postal calculation used. That's an error rate of approximately 0.00142 one a single one per cent.

Some time around November of 2017, however, it began to behave bit oddly for certain users and since that time the number of users reporting errors has grown exponentially. Whatever ebay is doing to tinker with the pages in the background needs to be stopped. I can't help but feel (perhaps wrongly, perhaps not) that they are live testing something new, a change, but using us as the guinea pigs. 

[westcoastart2]

I've been using Calculated shipping on ebay.ca since it first became available. Lets be clear here. There have been numerous problems with it over the years. If its been flawless for you, then you seem to be getting some sort of special treatment that the rest of us don't experience. Various problems include it not working within canada if the size of one dimension was not 10 inches or more. US ebayers being told their postal codes does not exist (that was when they had the chance to enter it). I could go on and on, but I don't have that much time to waste.

[westcoastart2]

And yes, if you try to ship something by a method Canada Post doesn't use, or an item that is too large or too heavy etc etc, then you likely get self inflicted problems. I'm only talking about problems inflicted by Ebay when everything else is correct.

[westcoastart2]

As of Feb 13, 2018 this problem has NOT BEEN FIXED.

One wonders why?

[momcqueen]

Well, I'm not using imperial measurement for starters. Maybe that's the special treatment right there. You seem skeptical but I wasn't lying when I said I had significantly less than one per cent of false results or hiccups in five years of continuous usage of Calculated Shipping on ebay.ca. Have you always used ebay.ca? I have no USD listings or ebay.com conflicts.

[uniontradingcollectibles]

I am having this issue too. I had a few potential buyers contact me over the last few months about this. I thought it was just the odd listing I had. Now it is all my listing and I am loosing sales. I called eBay last night and was told about the bug. Called tonight to get an update and was told the expected fix was May. May? I can't wait that long. I am not looking for compensation, I just need to sell my products. 

Either let us sell on .com again or fix this now.

Otherwise I will start selling on one of the other market places.

[pjcdn2005]

Either let us sell on .com again or fix this now.

We’ve always been allowed to sell on com but of course you can’t use calculated shipping there unless you are shipping from the US.

[ypdc_dennis]

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@uniontradingcollectibles wrote:

... was told the expected fix was May. May? I can't wait that long. I am not looking for compensation, I just need to sell my products. 

Either let us sell on .com again or fix this now.

Otherwise I will start selling on one of the other market places.

---

Diversification is always good.

...

When did eBay stop you from selling on .com?

I list on both .ca and .com to make use of the free listings available each month. The big challenge for .com is no calculated shipping unless you have access to the US side. If you are in certain areas of Canada, border shippers (for a small fee, and packages valued under $800) can take your package across the border and let you ship using domestic USPS rates (allowing you to use calculated eBay.com shipping).  ChitChatsExpress (Vancouver, Toronto, Montreal, Halifax), StallionExpress (Toronto), DKYpost (Calgary, Edmonton), RunninRed (Winnipeg) are ones I've heard about.

...

May/2018 sounds like the eBay computing department is dragging things out and waiting for the next version upgrade of eBay software, rather than making an effort to apply a fix now.  I'm partial to the Dilbert view of big companies.

...

My current work-around is figuring out a flat rate ship cost to the countries (USA, UK, Australia) that require a ship cost to be seen and for some of my favoured countries.

https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1

...

One of the strong points eBay.CA had was Canada Post calculated shipping -- it was a real pleasure to have compared to other marketplaces.  This is a serious annoyance for many sellers exporting from Canada.

-..-

[pjcdn2005]

One seller seems to have found a fix for their listings regarding calculated shipping. I don't know if this will work for everyone or for how long but you might want to check out post 14 on the following thread for more info.

https://community.ebay.ca/t5/Seller-Central/Tracked-Packet-International-question/m-p/394177#M88752