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Hi everyone -
Opening the chat up for your questions. Leave them as a reply below and I'll work on getting you answers tomorrow (Wednesday).
See you then!
Tyler
Hello Tyler,
When a buyer requests an order to be cancelled and a seller accepts is there a reason why we receive the following message when the buyer has not paid?Why would the transaction amount be included in the total in Sellers Hub as a completed sale? (The completed cancellation does not reference the refund). Lotz
@renata6 wrote:
Hi Tyler:
Regarding the recent seller promotion where we listed items until Jan.5th and got a discounted FVF for up to 3 items sold within 30 days:
For those who haven't sold anything yet, the counter tally has disappeared from both current and expired promotions on our seller hub display.
Will it reappear if something sells or are we now excluded from this promotion in error?
Thanks for your help!
Hi @renata6! Kwartha gave you good insight, and I'm glad to see that you've seen it pop back up!
@reallynicestamps wrote:
What's the difference between Trust and Safety and the Resolution Centre"
Can you give hypothetical reasons for calling each?
Hi @reallynicestamps - Trust and Safety is for issues related to your account or to the site. If you had reason to believe your account had been compromised you'd want to contact Trust and Safety.
The Resolution Centre is for post-transaction issues with purchases. Cancellations, Unpaid Item Cases, Return Requests, Item not Received requests, etc. If you needed help with an open Not as Described Return you'd want to contact the Resolution Centre.
Thanks!
@lotzofuniquegoodies wrote:
Hello Tyler,
When a buyer requests an order to be cancelled and a seller accepts is there a reason why we receive the following message when the buyer has not paid?Why would the transaction amount be included in the total in Sellers Hub as a completed sale? (The completed cancellation does not reference the refund). Lotz
Hi @lotzofuniquegoodies - the cancellation flow considers this scenario as 'pending' because we aren't able to verify if a refund has been issued/the buyer paid. For that reason the cancellation flow stays open and asks the buyer to confirm if they received a refund (or never paid for the item). If they answer that they never paid for the item or received a refund we complete the cancellation automatically. If they fail to reply to the email request after 10 days we complete the cancellation automatically.
If they answer that they have not received a refund we would email you to let you know we couldn't complete the cancellation and you would need to contact CS for further assistance.
Is the transaction amount staying in Seller Hub after the cancellation has moved to completed?
@soap-market-and-co wrote:
Hi.
What is the 2020 road map for eBay.ca in term of development? Some function on .com are not available on .ca like bulk price, promotion codes, etc.
Thanks
Hi @soap-market-and-co - ultimately the goal is to help you grow your business and be successful in 2020 on eBay.
As to specific projects and initiatives, those are usually announced in Seller Updates several times throughout the year. We'll make sure to send you an email when those are live, as well as an Announcement Board post too. Thanks!
@thecoinhunterca wrote:
Is there any plans to bring back custom pages?...And why was that functionality taken away....
Hi @thecoinhunterca - if you mean custom store pages there are no plans to bring that back. We're looking to provide a level of consistency for buyers coming to the site, and highly customized pages can break that consistency.
@lotzofuniquegoodies wrote:
Is the transaction amount staying in Seller Hub after the cancellation has moved to completed?
Thanks for the clarification - I'll report that for further review!
