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Hi everyone -
Opening the chat up for your questions. I will begin working on replies tomorrow afternoon.
Thanks!
Tyler
@skorpiius wrote:
I'm currently blocked from revising my ads because I missed the deadline for managed payments, but when I go to the link it suggests I go to to set up the payments it says I have to wait to be invited. I think the issue stems from having an account that predated the .ca website and accidentally starting the managed payment registration process using a link the .com side emailed me a couple of months ago. ( I stopped that process once it was saying my default address was my canadian address + ", USA"). This blocking happened on the app weeks ago and I talked to a CSR who said they changed me from a us to canada account, but now I'm blocked on the app AND on the website as of a week ago. Help.
Hi @skorpiius - I'm sorry to hear you've run into so many roadblocks with this. Unfortunately I'm not able to assist with payments-related issues and have to point you back to request a call back from a payments-trained teammate.
For your context - it was not necessary to change your registration site. Many times if a teammate does so it pushes you back to the old payments system and kicks you back to a 'pending invite' situation. The block should also be removed I believe, but has to be done by one of that team.
I will make sure appropriate coaching is given to the teammates involved.
@portfelt wrote:
Why have I been denied registering to sell with your new program? Its been 5 weeks, 7 calls to support and nothing but lame excuses.
Hi @portfelt - we activate accounts into the new payments system in batches, which means you will eventually receive a notice to register. Until then, however, you would continue to receive payments via PayPal.
If we aren't ready to activate your account into the new program, there isn't a lot that Customer Support can do to hasten that.
@hlmacdon wrote:
Can we get a representative from Ebay Canada management to come on and explain why there are so many issues with onboarding people of late? The amount of issues people are having and the amount of poor advice being given out about managed payments by managed payments reps is very concerning. Sellers are being pushed through a process when ebay doesn't even have their own ducks in a row internally. There are people that have been stuck for weeks or over a month with their money in limbo land. It's insulting to keep receiving more messages about further restrictions for not completing registration when you are stuck waiting for internal departments to get their act together so we can do just that. There needs to be a properly documented internal process with clear escalation points and in my experience it is very clear that is not in place.
Not acceptable.
Hi @hlmacdon - I agree that the experience some members are having is unacceptable. I've been escalating those situations as I see them reported on the boards.
As to whether or not someone from the Payments team or upper management will come to the boards to address those things, I can't make you promises. I will, however, make sure that it's requested and that the context around why the request is being made is shared too.
Thanks!
@femmefan1946 wrote:
Two of my accounts are in Managed Payments and although I have been paid by my customers, no money has been put in my accounts.
I'm working on the problems-- and there is a different problem for each account-- but I need reassurance that eBay is Holding my payments and that they will be transferred to my banks when these problems are resolved.
Hi @femmefan1946 - as long as you haven't set up an incorrect (but extant) bank account your money can't go anywhere but stay with us until we have a working link to get it to you.
Once the problems are resolved you should receive your payout within the normal processing time for your bank (from what I've seen on the boards this varies by the institution, but usually 1-2 business days).
@esclyons wrote:
I would like to know where, our seller protection is, when it comes to charge backs, ..I am seeing case after case being lost, to the scammers/ buyers, who claim don't unauthorized transaction, and they are receiving a full refund and keeping the item.. Even when a seller provides tracking showing item has been received..
The usa boards are full of these cases, leaving the seller high and dry.. I realize the canned answer is the bank, is responsible for the charge backs, but it is ebay that is supposed to be protecting us from the bad buyers.. I know when paypal managed our money, i never lost a charge back, when i had tracking..
Perhaps ebay, needs to use a different description on the credit card statement, so buyers can recognize the transactions, instead of just disputing them, .. and at least make the buyer return the item before refunding, them any money..
Hi @esclyons - details on the protections we offer you from payment disputes is here. As you know, ultimately the decision rests with the financial institution, but for what it's worth I have made sure that the suggestion to update the financial statement wording to be more clear about the purchase has been shared.
If you have a dispute that you need input with please request a contact from a payments-trained teammate so they can review and assist.
Thanks!
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