A hole in the system where seller loses 100%?

I sold my gucci shoes to a buyer in UK and shipped it in a timely manner the next day.

They contacted in a week saying that they need to pay 20 pounds in customs to their country. They also said that upon refusal they will reject package and claim money back with paypal.

I called paypal and they confirmed that even if the tracking shows attempted delivery, if the last tracking does not show delivered then a full refund will be forced out of my account.

It leaves me with loss on delivery both ways (62*2=124cad) and commissions (40cad). Not even sure I get back my package.

Are we actually that vulnerable to such an extortion? That is simply sad. I don’t think anybody will ship international after such a burn, never again!
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A hole in the system where seller loses 100%?

So on the last day the item was supposed to be returned the buyer went and picked it up from the post office.
I do think they got a courtesy refund from ebay because it does shows refunded... just not from me.
So they got the shoes for free...
so I guess ebay thougt it would make sense to lose 250cad because it will make money on the comission to offset the loss but keep the clearly scamming buyer buying...
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