Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Canadians no longer allowed to list on Ebay.com due to managed payments

So a ebay representative just called me back as I enquired about ebay managed payments. She informed me that as a resident of Canada I can no longer list on ebay.com and need to switch the 200 plus listings over to ebay.ca. Thanks ebay only 99% of my...

Just canceled a sale due to eBay/PayPal "pending" hold issue

I've been a good eBay member for as long as it existed to be honest. Zero bad feedback. Have bought and sold a lot, but not much selling in several years. Just listed an item and sold it - only to find that eBay/PayPal would "hold" the payment for "u...

Finally bit the bullet and signed up for MP.

Finally bit the bullet and signed up for MP. I just don't want any screw ups after July 15. I don't think we have much of a choice.

Resolved! eBay Maintenance? All Seller Tools Offline with eerors

Anyone else seeing this? 07/09/2020 10:24 PM Vancouver I cant see any of my sold items. It says "unavailable" for everything and the eBay app simply has the error message with big triangle.

Chit Chat Express Shipping....

So I had my first experience with Chit Chat Shipping. I finally looked them up after a Canada Post quote for a light but high volume package came out to $35.00. I realized they were nearby(Mississauga) and thought I'd try it. I registered on-line, pr...

Canada Post Woes Update

Canada Post delivery issues. Was bad. Is bad. Will remain bad for the time being. https://www.msn.com/en-ca/news/canada/wheres-your-delivery-canada-post-backlog-amid-covid-19-keeps-customers-guessing/ar-BB15kEsl?OCID=ansmsnnews11

Auctions Relisting with out me setting to do so

Its been about 8 months since I last held BID AUCTION on my listings. I have been doing 30 days BUY NOW OR BEST OFFER and I know it now rolls over unless you end the listing before the 30 days.Lately I did about( 100 listings ) 5 to 10 day auction li...

Product not selling

Hi! I have been on Ebay for just over a month with my Shopify store. Some of my products are getting views but no purchases. I was told we can't advertise until we have sales so I am not sure what to do? I have lowered my prices on some products and ...

invoice problems

I'm getting an error message when I click to send an invoice - says "an error has occured, please try again later", anyone else having this problem?

So has everyone signed up for managed payments?

I am just wondering whether everyone has signed up for managed payments? Is it already working. I have hesitated as my money goes into a US bank account and wonder how that is going to work? What is the cut off day to sign up and what happens when th...

Resolved! I need help refunding buyer

I have a buyer that returned 6 items, she says she doesn't want me to refund her original shipping, but I can't see a way to do that. Any answers please?

About Chicago: The Black Hole

Does anyone have information about the following is getting handled by Paypal? I shipped an item about 30 days ago and it was shipped via Tracked Packet and has been sitting in Chicago since May 8th. The buyer is threatening to open a Paypal claim fo...

Not really sure how to proceed- Damaged item with reshipper address

So, even though I've been using eBay for a while, I don't sell too often. COVID and being laid off kinda forced me to start.Anyways, I had shipped an item out on June 16 to a US address. The item arrived on June 22 and was marked as delivered.5 days ...

Resolved! avatars and icons

How do I add an avatar to my account?

sale canceled by ebay

Just got this lovely notice tonightHello treasurrectionist,We had to cancel bids for the buyer, (they had feedback of more than 200+ purchases) because they aren't registered on eBay:?????????????????? 283923626895 - Vintage BLACK Nikon F SPORTS FIND...

Resolved! Anyone else not getting Paypal confirmations?

I am missing 2 from yesterday.

MANAGED PAYMENTS

Has there been a discussion of how buyers can initiate Disputes under Managed Payments?Will they only have the 30 days past delivery (or estimated delivery) to open a Dispute?Sellers would love that.But, at the moment, buyers can then go to Paypal fo...

2nd time this week - cannot find item

This is the 2nd time this week that I sold something that I have somewhere, just can't find it. Both were listed in 2016. The first item, I just bought one from another seller and am having it shipped to the buyer, the 2nd I have one more place to lo...

DVD $3.99 with free shipping - loosing money

I was doing some research and I came across this seller who sells DVD's for 3.99 and $3.39 free shipping in Canada. So if you do the math he/she is losing money on each sale. $3.99 - .40 ebay fee, -.42 paypal fee, -$3.35 exact shipping and say -.50 f...

Canadian calculated Shipping on large heavy boxes - is there a way?

Good morning and happy Canada day everyone,I've sold on a few other platforms and I am now just getting started with ebay. I am having a hard time with the shipping system to figure out estimated shipping costs. Most of my packages are 45"x25"x25" an...

Confusing problem

Whats going on? My ebay is different. Functions are missing. I used to be able to click My ebay, then at the left hand column, click on sold items and see the activity- this is gone. Once I clicked on sold items, I could then send buyers invoices- th...

Resolved! Offer Local Pickup not saving

Hi Every time I include Offer Local Pickup on my listings the option doesn't 'stick'. It doesn't show in my listing and when I go back to revise the listing it's unchecked. Bug or doing something wrong?

"Item cannot be accessed" with draft mode

Has anyone encountered this error before with drafts? I saved about 30 drafts from Nov 20 and was just about to list them with the current promo, and that's the error code I got which prevented me from listing... When I tried to complete the draft li...

eBay Life Lessons!!!

Have you ever made a bit of a gaff on a listing? Made a listing free shipping out of the goodness of your heart and then realized your heart isn't that good? Does a case of rented fingers still haunt you now? Maybe even give you a chuckle to think ba...

MANAGED PAYMENT QUESTIONS

If you have more than one eBay account do you require a different bank account for each? What will the very last day to accept this insult be? This will be very costly for anyone selling in US dollars and using those funds via Paypal to purchase stoc...

Resolved! ebay.com to ebay.ca - move listings from one to the other

We have all our products on Ebay.com "xmases" as there was no ebay.ca when we first signed up.Is there an easy way for us to transfer / listing all of our products from ebay.com to ebay.ca ?How do we avoid getting charged for canceling "good until ca...

How can I provide a link to CP tracking number by showing the number only

I've never been able to figure this out. If I want to provide a tracking number in a note, I always end up having to include the entire website address which takes up almost two lines. All the tracking numbers I receive, I simply have to click on the...

Shipping to and from Europe???

Is anyone shipping to Europe right now, and if so, what countries are you shipping to, and are you having or noticing any delays or problems getting stuff there? If you have ordered stuff from Europe, are you experiencing any delays getting it delive...

New and Improved Sales Report

The new sales data found under the Hub's Performance tab is quite an improvement. I haven't checked the fees expense portion for accuracy yet but if the data is found to be correct it will be very useful. The developers have also fixed some long stan...

Resolved! Bankers Box

I can't get a definitive answer on this. Is it ok to use a bankers box to ship in Canada? The kind with an attached but flip up lid and handles on the side. Good idea? Bad Idea? I'm shipping something heavy and it's the only box I currently have that...