Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Returns

So, as I try to learn different parts of the eBay system this week I am looking at returns. I have read here and there that offering returns can increase sales. True? So how do they work? I know in my listing I can simply check the box to allow retur...

updating tracking for "where my item"

So got a "where my item" claim, checked tracking, shows still in transit. went to reconfirm tracking number for item and to reply to buyer filled in add/update tracking form , did "Add the tracking number LMxxxxxxCA and now get Invalid tracking infor...

Traffic slow since July 18th.

Any ideas?

Resolved! Vintage Ray Bans - VERO takedown possible?

Have a pair of vintage Ray Bans that I never listed since 5-6 years ago they seemed to be pretty aggressive with takedowns. Anybody know how things stand now? Thanks!

not a noob now...

officially a "8008" I feel special

Shipping Rate discrepancies

Ok, I'm new and I see a lot of shipping threads. But..I have a question that I haven't seen answered. I have two issues: Issue 1 - I have two puzzles for sale. Exact same dimensions, exact same weight. On the search summary page it shows the shipping...

While on the subject of Managed Payments.. Will it solve the PayPal Tax Fee's?????

As most of your sellers have found out this year... eBay has been collecting taxes for your sales and taking it after payment has been made to PayPal, however you pay the fee's on that tax. Will this be resolved with Managed Payments? Will eBay stop ...

Excluded countries again

Just noticed that the list of excluded countries that was entered on our listings by eBay no longer contains Russia.I attended the site of Canada Post and Russia is sill listed there as "suspended". The current list of eBay's version of excluded coun...

Annoyed with eBay store, need advice please.

It's been a few months since I acquired an eBay store, and in that time I've come across two problems: 1. I've deleted and rebuilt my eBay store categories in my quest to create a manageable and clear list for customers to browse. Problem is after I ...

WHAT HAPPENED TO OUR FOLLOWERS?

What happened to our Followers? You can see the number of Followers but you can no longer see who the Followers are... Click on See other items, then click on your user I.D which takes you to your Feedback Profile Page. The Followers are missing at t...

Massive end and sell similar campaign begins...

Well because of the 50k listing offer I put up 8k of extra listings. They end on different dates so I will have to end all in the the next few days so I don't start getting charged for them in early August. I will then relist them and end again befor...

Resolved! "Sold" items query is not properly returning "sold" items since about July 13th

At least for the stuff I am selling. Same list shows for .CA and .COM Normally the only thing that is showing is when a multi item sells, and it is usually about a day behind. I've noticed because:-I'm addicted to watching what items sell and I've tr...

Cancelling an order

tyler@ebay I recently had a customer purchase an item with best offer with no follow up payment. Waited the few days(4) I believe and accidentally cancelled using buyers request. Once that is done, it's done. Maybe better choice would due to address....

I'm out over $500 and Ebay Customer Service Refuses to Help - Any advice???

Hello,I'm a 20years+ Ebay who buys and sells mostly sports cards. I have 2600+ positive transactions, 100% positive feedback. A couple months ago I sold a card to a USA buyer for $270 cdn (250 +20 shipping). The card had a flaw that brought down the ...

Managed Payments for Canadian's selling on Dot Com with USA Bank Account

I am a Canadian selling on Dot Com and shipping out of NY State. Since we started we sell in USD and have proper documents to operate in the USA. This means that PayPal or our USA located USD Bank does not withhold any of our funds. It is simple, by ...

Resolved! Search Results May Vary With Managed Payments

Search results will vary between eBay sites once managed payments is fully implemented. See post 34 - From: Charles_Payments (eBay Staff)https://community.ebay.com/t5/Payments/ebay-Managed-Payment-for-Canadian-selling-in-US-site/m-p/31070249#M78029 H...

Global Shipping Import Charges - What portion is Canadian GST? (Input tax credits)

Scenario:A Canadian seller who is not a small supplier buys a large lot from a US eBay seller who sells to Canada using the Global Shipping Program. This is a business purchase with the intention of breaking up the lot and selling the items individua...

Interesting reply, USPS shipping

I have been warning my buyers about the delays possible in shipping times, I have had some very positive responses telling me the understand. Just got this interesting one this morning. The USPS is no better. I've had items mailed the very day I made...

eBay Account

Hi ! I have been buying many items on eBay for years and I am interested in starting to sell items myself.So, i created this new account and listed items.However, i have a limit of 10 items to sell.Am i doing something wrong? Do i have to create an e...

sixbit and eBay.ca

Since Turbolister is going and eBay broke their promises of putting it's features into seller hub I am trying the 6 month free trial of sixbit. So far it is a nightmare! Claims to do everything I don't need though! But there seems to be no option to ...

Resolved! Item damaged during return shipping

Hi everyone, I'm not new on Ebay but I have a very limited experience dealing with returns. Could you please give some advice on the following case as to what should be my next step.A buyer from US returned a silver ring choosing "bought by mistake" ...

Managed Payments and Going Forward

Personally, since I started selling on eBay, when I have purchased on eBay and elsewhere, funds came directly from PayPal. Really can't remember a purchase requiring my bank account to complete. It was that thing they used to call...Convenience. Goin...

Canada Post Snap Ship - Anyone else getting Unauthorized Charges?

I've been using Canada Post's Snap Ship for a couple of years now, off an on. In the past few months, the rates have been much better online than the rates I've been getting at the counter, and with the small flat rate boxes. Until June....when I had...

ANY PROBLEMS SHIPPING TO ITALY

Has anyone been shipping to Italy over the last 4 months. Any shipping delays or problems?

HI-JACKED ACCOUNT

tyler@ebay I received a message this afternoon from a buyer wanting to do a deal off eBay... Feedback is 0.0 for the year... Perhaps a hi-jacked account.

recently Changed my handling time to 10 days, and now i have an issue..

so last week, i change my handling times, to 10 days, until Canada post gets caught up, yesterday i had a buyer buy 2 items, in the afternoon, on the 18th,,i packed them up and prepared to mail this morning, when i went to click shipped, it says they...

MANAGED PAYMENTS CORRECTION

It looks like eBay is walking back their threat of blocking sellers from listing after July.15/20 if they haven't signed up for Managed Payments. I wonder why?? Hi silverpinups,You may have received a communication earlier today regarding eBay managi...

Resolved! Please advise on "out of stock" situation

Dear sellers,I can not locate one booklet that somebody bought, saw it million times when I did not need it...What is the proper behavior in such situation?Do I have to advise the buyer about it first and offer something else instead?I mean to offer ...

Why Allow negative feedback on a cancelled transaction

I had a recent transaction in which I had to cancel the sale and fully refund the item. The buyer leaves me negative feedback. Why would this even be allowed by ebay in the first place? The item was not available and buyer was informed, fully refunde...

Do I Have To Use Shippo for Shipping

Hi Folks,I normally print my shipping though PayPal, but with this managed payments change supposed to be coming I don't think I'll be able to do that anymore.Is there a way to print shipping labels though Ebay without using Shippo?I've been trying t...