A buyer purchased an item yesterday, and although I have all my listings configured to charge sales tax, somehow they didn't pay what should have been a 13% tax rate for Ontario. Only the base price is what they paid for.
When I received the notification, I immediately thought that perhaps I made a mistake in the listing somehow, since it's an older one that was created prior to when I started collecting sales tax. However, I checked the back-end again and saw that the sales tax box is indeed checked off, and under Shipping & Payments, it does indicate that I collect sales tax depending on the province.
I further tested it out by adding another stock and attempting to check out in incognito mode as a guest, and sure enough, tax is displayed after entering my information.
I'm confused as to what possible explanation there could be for this discrepancy. The only thing I could think of is that perhaps the buyer has a tax exemption on their account, but to my knowledge that only applies to certain US accounts that are eligible for this status in some states.
Has anyone who charges tax ever had this happen before? Any idea what could have caused this? Thought I'd ask this helpful community before contacting the short-staffed Customer Service team. Thanks!
