Buyer admitted false cases but not closing them

[rocketscollectibles]

I just had a buyer claiming INRs on lettermail shipments and i replied with my typical way to attempt to scare scammers. Worked again. He replied in the case: Sorry yes error was looking at other ones i never received and messaged these ones on accident 

It's obvious he is lying, it was 3 separated listings and he opened 3 disputes. He admitted in this sentence tho that those cases are false. But he do not close them. If i contact ebay, without tracking, could they close the cases after admitting he 'opened on accident' ?

[marnotom!]

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@rocketscollectibles wrote:

If i contact ebay, without tracking, could they close the cases after admitting he 'opened on accident' ?

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Only one way to find out. They can’t say “no” unless you contact them.

[recped]

The request will time out on it's own and not having any tracking increases the odds of a mix-up with the buyer getting a refund.

I would not (and have not) done anything out than to wait until it times out (21 days I think....maybe?).

[rocketscollectibles]

Not sure to understand what you mean here. We got 4 business day to either provide tracking or refund when a INR case. Since i have no tracking, the case must be closed by buyer or i must refund. Let it expire will close it automatically in buyer's favor with a selling defect. 

[brettjet38]

https://www.ebay.ca/help/selling/managing-returns-refunds/help-buyer-item-didnt-receive?id=4116&st=3...

3 min article

Help a buyer with an item they didn't receive

If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.

If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request.

If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages.

Once a request is opened, you have 3 business days to resolve the issue. After that time, either you or the buyer can ask us to step in to help resolve the issue.

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SO, again it is quite simple...

A/ If the Buyer has opened a claim you have 3 business days (not 4) to rectify the matter.

B/ After that time, either you or the buyer can ask us to step in to help resolve the issue. (So one of you has to flip the switch).

If the Buyer has documented that they have received the items via written communication on the disputes/claims you stand a better chance of winning these disputes if you jump the shark and contact ebay.

But if you poke the Buyer too much they may ask eBay to step in and will most likely win, as you have no tracking to prove you shipped the items.

So the real question is, which one of you is going to roll the dice first...

As for doing nothing it's a 50/50 shot in the dark, as eBay will prompt the Buyer by asking them if they have resolved the issue with you the Seller using automated prompts, it's then that they can simply click a button letting eBay rectify the matter and it will be automatically done and closed in the Buyers favor, why?

Because you did not respond or upload tracking information, it's that simple.

That's why I do not partake in the "letter mail" shipping unless it is a few $$ in value, everything else goes Expedited Lite within Canada.

[pjcdn2005]

It's not quite that simple.  If there is no tracking, ebay may refund the buyer even if the buyer does not ask ebay to step in.   They put in that rule a few years ago and I know first hand that they will  refund on their own  (and give an unresolved defect) but I don't know if it is a rule that they always follow.  It was a few years ago when it happened to me although I got it reversed as there was tracking on Canada Post.  EBay was having a tracking glitch.

 @rocketscollectibles   Have you had eBay recently refund automatically  after 3 business days even if the buyer didn't ask eBay to step in? 

Ask eBay to step in If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. eBay may step in without the buyer asking if there is no valid tracking information available. https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...

Earliest: 3 business days after the report date Latest: 21 business days after the report date

[brettjet38]

 If there is no tracking, ebay may refund the buyer even if the buyer does not ask ebay to step in.   They put in that rule a few years ago and I know first hand that they will  refund on their own  (and give an unresolved defect) but I don't know if it is a rule that they always follow.

Can you pull out that rule and post it here for us?

[brettjet38]

The seller responds to the buyer's report The seller is required to respond and provide either tracking information, delivery updates, or a refund.	Latest: 3 business days after the report date If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered.
Ask eBay to step in If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. eBay may step in without the buyer asking if there is no valid tracking information available.	Earliest: 3 business days after the report date Latest: 21 business days after the report date

So when the Seller responds they MUST do one of the following things provide either tracking information, delivery updates, or a refund.

After three days even if they communicate with the Buyer but did not provide one of the above things then eBay may step in without the buyer asking if there is no valid tracking information available.

Again, this is an AI thing as the Seller's data will decide how it proceeds with the request, it's all automated.

A Seller who has the reputation/record of shipping without tracking and has multiple claims for items not received will be more likely to pass through the system with automatic refunds.

So you have three days to rectify the issue or eBay may most likely automatically refund the Buyer

[brettjet38]

Very simple to understand actually...

[recped]

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@rocketscollectibles wrote:

Not sure to understand what you mean here. We got 4 business day to either provide tracking or refund when a INR case. Since i have no tracking, the case must be closed by buyer or i must refund. Let it expire will close it automatically in buyer's favor with a selling defect. 

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Has the buyer escalated from a Request to a Claim (they are too radically different situations)?

If it's a Request then nothing happens as far as I have experienced, if it has been escalated that is a different matter.

Since you state "I just had a buyer claiming INRs" I have assumed it is still at the Request stage. If that is accurate then nothing happens until it is escalated or times out.

If it has already been escalated then yes, the buyer need to close it.

[pjcdn2005]

According to the screenshot that I posted in post 6 eBay can step in if there is no tracking even if the buyer doesn't escalate it.   They have done it in the past but I haven't heard of it happening lately.

[rocketscollectibles]

Lot of useless debating here. Everything discussed is basics. The topic is about a INR case where buyer admitted it was 'an error' in reply. But not closing the case. Without tracking, would ebay consider closing it in seller's favor if contacted. As this will close in buyer's favor at the deadline.

I will just contact support actually.  

 @rocketscollectibles   Have you had eBay recently refund automatically  after 3 business days even if the buyer didn't ask eBay to step in? 

It's still more 4 days, they most likely just changed the wording in rules recently for whatever reason. A buyer can't request ebay to step in before deadline, never could. You got the day open, 3 additional business days, then it close on the 4th day. For exemple here it was open on the 16th, got to be resolved by 23th (monday is non-business). So we would have the rest of the day 16th, 3 business days 20th, 21th, 22th, and close on 23th 

[ricarmic]

Just a gentle reminder that when they say the 23rd they really mean at about 12:03 AM on the 23rd (I know from personal experience) so for all intents and purposes it has to be closed sometime on the day before the "due day".

[regs43]

I ordered something from a seller in the USA, it never arrived, I opened a case.  and it did not automatically close (they did ntot upload tracking, since they never actually mailed the item lol). I had to ask ebay to step in like day 15 ( i was out of town for a bit). I  used ebay.ca to purchase but they listed on .com so not sure if any of that matters.

So it might not auctomatically close anymore, but I have had cases opened against me as a seller last year where I let the time pass to see what would happen and 49 mins after midnight ebay refunded and gave me a strike lol

[rocketscollectibles]

So i contacted support.

At first i got told to ask buyer to contact ebay if he could not close the cases himself. I know it's a scam attempt and he won't close them, so i pushed. Then i got told, after asking them to revise messages: 

Upon checking here the case was just opened February 16 the reason why we cant take action. Nothing to worry as the buyer admitted this was an error and is evident in the messages the case will closed in your favor.

Basically i need to wait the 23th and ask ebay to step in. And they say i win this case. To be continued... 

[ricarmic]

Personally I would have asked the buyer to close the cases. In my experience in my categories, which admittedly are friendlier and "honester" than others, folks usually have no idea that opening a case is a "big deal" and that they need to close it themselves, we can't do it for them.

I've also in situations like this have sometimes actually phoned the buyers and so far ZERO percent of them are lying scammers, they're confused, or computer or ebay non conversant folks who are barely able to manage the processes to buy something let alone fix mistakes. At least in my world some folks buy 100s of items within a month, and mistakes (like we sometimes make too) happen.

Having said this, I have been scammed, normally its resellers, which is also frustrating, but I think despite all the horror stories we read here, we need to allow for the fact that these situations are not always scams, they could very well be mistakes.

If this was indeed a scammer, I can't imagine why they'd respond and apologize because they'd know that that busts them. They'd just stay quiet and let the refund come because they know it is untracked.

Of course in this situation things should work out ok from the sellers perspective, I'm simply putting forward that it is not a certainty this was an attempted scam from what I see here......but it is still of course possible.

[rocketscollectibles]

If this was indeed a scammer, I can't imagine why they'd respond and apologize

Because i reply to suspicious cases in a way to scare. I made a bunch of people closing their cases this way. He reply like it's a mistake to back him up and make himself not look like a scam, but then leave it open to still force refund. The buyer opened 3 claims on 3 different listing here. It just can't be a mistake.

You guys in the community really keep giving the benefit of doubt in situations where it's obvious. If someone puts 1 apple in its pocket at the grocery store it may be a mistake, if he puts 3, i mean...