eBay

rdemaree · ‎01-21-2021

I am dealing with a situation that feels fishy to me.

A buyer of mine in December from the UK bought an item from me and then cancelled it a few days after purchase (luckily this was before I purchased a shipping label) they then re-purchased the same item a few days after that and waited until a day or 2 after I shipped the item and it was on its way to the UK to ask me to cancel the order again.

I explained to them that I could not cancel the order at this point because the item is already in transit and I gave them the option of returning the item to me once it has been received and that I would refund them.

So a few days go by and UPS attempts delivery, no answer so they leave a notice and drop the package off at an access point for the customer.

A week goes buy and now UPS is saying the limit to hold the item is coming up and my guess is the buyer will simply just refuse to pick it up/ let it get sent back to me and then file an item not received case.

Both times they messages me it was the same exact message word for word "Please cancel this order" Nothing else and no elaboration. When I explained that I cant cancel after it was shipped ive gotten zero response.

Buyer has 40'ish feedback and its all positive so im not sure what to think.

What can/ should I do in this situation?

and what do you think the buyers motives are? buyers remorse or some sort of scam? I find it hard to believe they would get buyers remorse over the same item twice and attempt to cancel it instead of return after it had been shipped. Seems fishy.

Thoughts?

ricarmic · ‎01-22-2021

If this is a tracked item and the buyer does not pick it up, I believe they will not be successful in an INR situation, as long as you shipped to the payment address.

If that is correct, then when the item arrives back with you, by the ebay rules you don't have to refund, or you can decide the right thing to do is to refund some (ie less shipping) or all of the payment.

This doesn't mean they won't try to do an INR, if they do putting the tracking etc in the case and calling it in would probably be wise to make sure the BOTs don't close in the buyers favour.

PS Never try to figure out the buyers motives, we've no idea what is going on in peoples lives, sometimes what appears to be bizarre behavior turns out to be completely understandable when you understand the background - I've phoned some folks in bizarre situations and things got wrapped up quickly and what seemed very weird beforehand made much more sense later - one of my favourites was as I recall around a similar situation buyer purchased stuff then wanted to cancel part, then started replying with 1 letter responses, sometimes a whole word if I was lucky. I gave up trying to understand what was going on and called and discovered it was a very nice older than me lady who's son knew how to work ebay and purchased some stamps for her husband who was unwell, the husband decided after he didn't want a part and she didn't have access to her son to deal with ebay/me and was trying unsuccessfully to do it herself - she definitely needed more computer and ebay training!! The phone call fixed it up in a couple minutes!

motomike_canada · ‎01-22-2021

First, screen shot and/or print to PDF all UPS Tracking. It disappears after 90 days online.

it should fail INR case on eBay since delivery is attempted, but buyer has 180 days to file with PayPal (if paid via paypal) and if you have no proof of delivery, PP could (and has for me) find in buyer's favour and refund him.

teenytrinkets · ‎01-23-2021

Should be interesting to see how these types of situations will be handled by Ebay Managed Payments if the buyer paid with PayPal. Currently, PayPal claims affect your PayPal balance/bank account. What happens when someone pays with PayPal, but it's funneled through Ebay... and they have different rules and timeframes for claims?

pjcdn2005 · ‎01-23-2021

The buyer's protection time doesn't change. If they have 180 days to claim through PP, they still will but when they put in a PP claim, it will come through ebay as a 'payment dispute' although I believe that PP will still be the one looking at any evidence.

The MP seller won't be dealing directly with PP.

So....buyer files with credit card...cc makes the decision...

buyer files with PP....PP makes the decision

buyer files with ebay...ebay makes the decision

retroman_studios · ‎01-23-2021

If a seller is using MP and they accept PayPal, the buyer pays eBay as an intermediary, so they can't open a PayPal dispute against you as a seller directly.

What is not known is if a buyer can open a dispute against eBay after the 30 Day MBG directly in PayPal.

pjcdn2005 · ‎01-25-2021

@retroman_studios wrote:
If a seller is using MP and they accept PayPal, the buyer pays eBay as an intermediary, so they can't open a PayPal dispute against you as a seller directly.

What is not known is if a buyer can open a dispute against eBay after the 30 Day MBG directly in PayPal.

As far as I know, if the buyer paid through their Paypal account, they can open a Paypal claim but ebay would be handling the claim on Paypal's behalf. The seller would not deal with PP at all. It is similar to the way that Paypal handles claims when the buyer pays through PP with their credit card.

motomike_canada · ‎01-25-2021

Yeah I was wondering how this was going to work.. I read the ebay MP rules, and seems to indicate that if you accept MP then there are one set of rules to follow for disputes and chargebacks, not 2 or 3 as can be the case now .. but if that's how it will work in practice, I don't know. Or maybe it's just all wishful reading on my part.