Can't sign in to my other accounts

[musicyouneed]

I just came back from vacation and I can't sign in to my other accounts.  Shows me boats or buses and then says that's not a match.  Tried it several times. 

[doc_scribe]

This issue has been dogging me for about a week or so too.  Curiously, my login Captcha has also been requesting "boats" or "buses" exclusively - never any other random image choices.  The only way I can ever seem to get past those selections to the actual Password field is to close that tab, and open ebay again in a fresh tab.

FTR, my browser is Edge with up to date security, and I never use Facebook, Google, or Apple logins for anything business related like this. 

[musicyouneed]

I tried typing in my info, use an incognito window like always, still can't sign in.  Never had this problem before.

[doc_scribe]

Seems to be confined to the *.ca login. After a half dozen or so failed attempts this evening, I just opened *.com in a new tab and logged in without incident (or Captcha screens, surprisingly).  

[musicyouneed]

I tried on .com and yes it worked.  However, I opened up the account to list in Canadian $ so when I went to edit a current listing it did the same thing when I tried to sign in.  

[doc_scribe]

I merely used the *.com login to break the login loop I seemed to be stuck in on *.ca.

Once successfully logged into *.com, I then opened a new tab and tried opening *.ca again. With my *.com login still active, *.ca skipped the Captcha entirely as it had on *.com and took me straight to the password screen. Once successfully logged into *.ca, I simply logged out of *.com and closed that no longer needed tab.

Maybe I just got a bit lucky there with my timing, but it *seemed* that while I was logged into *.com, a fresh login to *.ca was also possible without getting stuck in Captcha purgatory.

[musicyouneed]

I tried what you said and it didn't work for me, soon as I tried .ca I got the boats again.  This is very frustrating.

[doc_scribe]

Yep. This morning It did that for me too. But only for a couple attempts. After a few minutes of doing nothing at all, I tried again and my login by-passed the Captcha, going straight to the password screen.  Admittedly hit or miss, but eventually it did work on *.ca.

The larger question now is, "How are Buyers dealing with this?" 

[pjcdn2005]

I haven't had a problem lately but a few days ago I couldn't log in on Microsoft Edge but I could log in on Firefox.   Quite a few people were having problems logging in that day.

[recped]

FWIW......

I never close my browsers

I never close my eBay tabs in those browsers

I never dump my cookies

I don't use a VPN

I only restart my computer when forced by Windows Update

I only shut down my computer if I am going to be away for 2 weeks or more (or rare power failure)

I almost never encounter these sign in issues, the only time I get the Captcha  screens is when I come home from a long away time. I understand the pain it causes as I'm usually logging in via 2 browsers and multiple eBay sites so I need to repeat the annoyance many multiple times.

If you primarily use two user id's I recommend two browsers, drastically reduces the number of sign-ins you need to do, especially switching from one id to another.

[musicyouneed]

Tried logging on from a different browser, same thing.  The bloody boats again. Not a match.  I might have to call ebay on Monday. 

[musicyouneed]

Cleared my cookies and history and then couldn't sign into my main account on .ca, had to go through facebook to log on to my main account.  What is happening, a buyer would give up.  This is ridiculous.  

[recped]

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@musicyouneed wrote:

Tried logging on from a different browser, same thing.  The bloody boats again. Not a match.  I might have to call ebay on Monday. 

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Of course, if you open a new browser especially if you don't normally use it for eBay it isn't going to have any cookies set.

[lotzofuniquegoodies]

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@recped wrote:

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@musicyouneed wrote:

Tried logging on from a different browser, same thing.  The bloody boats again. Not a match.  I might have to call ebay on Monday. 

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Of course, if you open a new browser especially if you don't normally use it for eBay it isn't going to have any cookies set.

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Discussion on the topic from tech board dot com.

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Ebay-ca-needs-captcha-to-sign-in-but-says-...

Hopefully an actual solution is on the way quick!!

-Lotz

[musicyouneed]

Lotz, Thanks for sharing that.  Maybe it should be brought up for the Wed morning chat, if they still have that.  tyler@ebay  can you help with this. 

[doc_scribe]

Even my crude workarounds weren't very successful this morning. Despite a concurrent login on *.com, it took me about dozen tries before I was successfully able to log into *.ca. 

Does anyone know the open ticket number for this? 

[musicyouneed]

I spent an hour chatting with ebay, they were no help.  Can I get a few of you to log out and then sign in again.  I want to ensure this is not just my issue.   I was only able to log into this account as it is connect with my facebook page, otherwise I wouldn't have access.

[lotzofuniquegoodies]

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@musicyouneed wrote:

Lotz, Thanks for sharing that.  Maybe it should be brought up for the Wed morning chat, if they still have that.  tyler@ebay  can you help with this. 

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Tyler has left the building. Gone on a new adventure. See what happens when you go on holidays for a bit and what you miss?  New contact is jasmen@ebay 

-Lotz

[recped]

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@musicyouneed wrote:

I spent an hour chatting with ebay, they were no help.  Can I get a few of you to log out and then sign in again.  I want to ensure this is not just my issue.   I was only able to log into this account as it is connect with my facebook page, otherwise I wouldn't have access.

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I just signed out of three different accounts and then signed back in to three accounts....NO issues whatsoever.

[musicyouneed]

Thanks for doing that.  I am trying to figure out why it is only for .ca and the same on both browsers.  It worked fine before my vacation and when I came back on Thursday it wouldn't let me log in.  Right now the only reason I am logged into this .ca account is I am connected from facebook.   

I am at a loss of what to do next.