Chit Chats and Stallion Express removed international services that transit the US

[sin-n-dex]

So apparently you can't ship internationally through Asendia or USPS (or any service that transits the US). On Stallion's site when I bought my shipping label for the UK they only offered me UPS and NL Post as options.

Chit Chats sent out a communication a few hours ago to let people know that they were transitioning to NL Post and USPS services would not be available any more for international shipping. Something to do with a new rule that takes place March 27.

Anyone know about this? It's kind of a surprise and they seemed to find out last minute.

C.

[marnotom!]

This is probably the communication that you mean, but I’m posting it here for the benefit of others following this thread:

https://chitchats.com/blog/upcoming-changes-to-chit-chats-international-tracked

It links to an announcement by CBP to the effect that CBP is now rejecting shipping manifests where the consignee does not have an address in the States.

https://content.govdelivery.com/accounts/USDHSCBP/bulletins/3d7bf17

[recped]

This will be mildly annoying but not serious. PostNL has better rates to almost everywhere, I only use APC for Australia where APC is the cheapest option from Stallion.

I haven't used USPS for International in at least 20 years, the rates are astronomical, more than just using Canada Post when you factor in current exchange rates.

[cottagewoman]

I'm using EIS on my .com store for international shipments - from what I read in the CBP rule details they are checking if the recipient address contains a valid US state code. For EIS it will as the EIS center is in Indiana. So this shouldn't cause any problems.

[marnotom!]

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@cottagewoman wrote:

I'm using EIS on my .com store for international shipments - from what I read in the CBP rule details they are checking if the recipient address contains a valid US state code. For EIS it will as the EIS center is in Indiana. So this shouldn't cause any problems.

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CBP has no need to check on an item sent to the eIS hub in the first place, though. It’s considered a domestic shipment and not documented for export at that point.

[cottagewoman]

Yep that's correct -my local transborder shipper confirmed with a sample EIS shipment in the ACE manifest system, no issues.

[sin-n-dex]

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@marnotom! wrote:

This is probably the communication that you mean, but I’m posting it here for the benefit of others following this thread:

https://chitchats.com/blog/upcoming-changes-to-chit-chats-international-tracked

It links to an announcement by CBP to the effect that CBP is now rejecting shipping manifests where the consignee does not have an address in the States.

https://content.govdelivery.com/accounts/USDHSCBP/bulletins/3d7bf17

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This is what I was looking for. Stallion sent a message later today while I was at work (it's posted in the other thread).

C.

[sin-n-dex]

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@recped wrote:

This will be mildly annoying but not serious. PostNL has better rates to almost everywhere, I only use APC for Australia where APC is the cheapest option from Stallion.

I haven't used USPS for International in at least 20 years, the rates are astronomical, more than just using Canada Post when you factor in current exchange rates.

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I used APC for Asia and Australia (including New Zealand), but they took APC down a while ago (short term, but it made me update my shipping rates to Australia to account for the higher price of NL Post).

C.

[38e_avenue]

From Stallion today: 

We want to inform you of some important shipping updates that take effect immediately, based on a new directive from U.S. Customs and Border Protection (CBP).

1. International Shipments Transiting Through the U.S. Are Now Disabled

As of today, CBP will no longer allow international shipments to enter the U.S. unless they are destined for U.S. customers. You can read the full announcement from CBP here:

CBP Bulletin – International Shipments Not Destined for the U.S.

Because of this, we’ve disabled APC and USPS international services on the Stallion platform.

If you have any pending APC or USPS international shipments, please do not drop them off today. These packages can no longer cross the border. You will need to:

- Void the original postage

- Relabel the shipments using PostNL, which remains fully active in our system

PostNL is not affected by this change, as it does not route through the U.S. Please note: PostNL currently supports DDU (Delivered Duty Unpaid) services only.

1. Upcoming Tariff Announcement

A new CBP announcement is expected on April 2, and there is a possibility that Section 321 de minimis may be phased out. To help you stay compliant and avoid disruption, we’re implementing system changes in advance.

Starting now, we require a declared Country of Origin for all US-bound shipments. Based on the information you provide, here’s how it works:

- If you only enter the Country of Origin, you’ll see Canada Post DDU options only.

- To unlock DDP (Delivered Duty Paid) options, you must also provide these three extra fields to us: HS Code, Manufacturer’s Name, Manufacturer’s Address

Please ensure the HS Code is accurate, with a clear item description, and that your products are labeled with a Country of Origin sticker. CBP has become stricter with inspections at the border.

You can manage these settings easily:

- Use the account-level fields in your Stallion dashboard to apply manufacturer details across all shipments.

- Or, for more flexibility, use product-level settings if you work with multiple suppliers.

We’re here to help you stay ahead of these changes and keep your shipments moving without disruption. If you have any questions or need help updating your settings, don’t hesitate to reach out to our team.

Thank you for your continued trust,

The Stallion Team

[itolduandso]

Anybody knows how does Stallion handle the Post NL returns? 

There is a highe risk of returns since these are DDU shipments. 

I know somebody mentioned on a sort of positive note saying that if a DDU shipent is refused, Ebay will not refund the buyer. 

Okay, but from my experience, whether shipment is refused or not depends on how the local last mile delivery office (USPS I guess) will mark it, if it's undeliverable or refused because that's what matters. 

If it's underliverable, buyer can simply claim they never received the item and will claim a refund. In any case, I may want to get the item back if it's higher value. 

But my understanding is Post NL packages going to Europe have no returns. So is this going back as return to Europe and then to Canada, or is it a return directly to Canada. Or is it going to Stallion warehouse as normal if Stallion puts a return address there. 

[recped]

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@itolduandso wrote:

Anybody knows how does Stallion handle the Post NL returns? 

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There are no returns! The return address showing on the labels is the Post NL facility in Schiedam and that's as far as they will go. They will not be sent back to Stallion, safe to assume they eventually get sold off to some liquidator.

[lotzofuniquegoodies]

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@itolduandso wrote:

Anybody knows how does Stallion handle the Post NL returns? 

There is a highe risk of returns since these are DDU shipments. 

I know somebody mentioned on a sort of positive note saying that if a DDU shipent is refused, Ebay will not refund the buyer. 

Okay, but from my experience, whether shipment is refused or not depends on how the local last mile delivery office (USPS I guess) will mark it, if it's undeliverable or refused because that's what matters. 

If it's underliverable, buyer can simply claim they never received the item and will claim a refund. In any case, I may want to get the item back if it's higher value. 

But my understanding is Post NL packages going to Europe have no returns. So is this going back as return to Europe and then to Canada, or is it a return directly to Canada. Or is it going to Stallion warehouse as normal if Stallion puts a return address there. 

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Over the last few years, maybe even longer, "some" sellers got nervous when they discovered they were shipping in c/o / to a freight forwarder. Now, due to this bruhaha sellers who send anything with a freight forwarder may be doing it at their own risk. Basically, ya pays your money, ya takes your chances!!! Makes the good ol' postal system seem not so bad. In the current long run it might make the customs processing part a safer bet!!!

[john_koenig99]

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@recped wrote:

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@itolduandso wrote:

Anybody knows how does Stallion handle the Post NL returns? 

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There are no returns! The return address showing on the labels is the Post NL facility in Schiedam and that's as far as they will go. They will not be sent back to Stallion, safe to assume they eventually get sold off to some liquidator.

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I wonder if Stallion buried that fact in the small print at the bottom of their "big announcement" about partnering with PostNL to bypass the US. 

[recped]

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@john_koenig99 wrote:

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@recped wrote:

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@itolduandso wrote:

Anybody knows how does Stallion handle the Post NL returns? 

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There are no returns! The return address showing on the labels is the Post NL facility in Schiedam and that's as far as they will go. They will not be sent back to Stallion, safe to assume they eventually get sold off to some liquidator.

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I wonder if Stallion buried that fact in the small print at the bottom of their "big announcement" about partnering with PostNL to bypass the US. 

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Not buried, not hidden, not new, not unusual for that type of service and not really much of a "big announcement". I have used similar low cost services from DHL Global Mail, B Post, Post Nord, Post NL (and maybe another that I forget) I don't think any of them ever offered return service.

https://help.stallionexpress.ca/portal/en/kb/articles/postnl-international

[john_koenig99]

Well, it was for me.

I had no idea about the no-return policy. Good thing I never really considered using them for international shipping. Only in Canada. 

[lotzofuniquegoodies]

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@john_koenig99 wrote:

Well, it was for me.

I had no idea about the no-return policy. Good thing I never really considered using them for international shipping. Only in Canada. 

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@john_koenig99 

@recped 

Does that make the concept of insurance moot?

[itolduandso]

Insurance is covers the time while the package is in posession of the shipper becomes it moves to the destination. 

Returns are a separate thing. Stallion would need to spend money to have somebody there like a broker to handle returns, not worth for them since the amount of international sales have been dropping over last few years.

[lotzofuniquegoodies]

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@itolduandso wrote:

Insurance is covers the time while the package is in posession of the shipper becomes it moves to the destination. 

Returns are a separate thing. Stallion would need to spend money to have somebody there like a broker to handle returns, not worth for them since the amount of international sales have been dropping over last few years.

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 @itolduandso 

Added protections with ShipCover were just added for US sellers with a recent dot com announcement. Details attached. US funds.

Great price for added coverage

ShipCover insurance rates begin at $1.70 for every $100 of coverage for domestic shipping, and $2.82 for every $100 of coverage for international shipping.

https://www.ebay.com/sellercenter/news/2025-june/shipcover-insurance

Get more protection for your items with ShipCover

Our expanded ShipCover insurance now covers your high-value shipments against loss or damage.

Hopefully there are plans underway to offer something similar for Canadian sellers for our high valued shipments.

[itolduandso]

These are for the Ebay.COM global shipping. We don't have that here. And USPS handles returns unlike PostNL.

[lotzofuniquegoodies]

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@itolduandso wrote:

These are for the Ebay.COM global shipping. We don't have that here. And USPS handles returns unlike PostNL.

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@itolduandso 

It's available for both domestic and global. Personally, can't see US sellers shipping to hub if item is staying in the USA. I guess it is possible.

What you need to know

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