03-16-2023 08:12 PM
Out of 63 sales in the past 90 days, only 21 have left feedback. The buyers are not leaving feedback for anyone.
For a total of 5834 sales/purchases, I have only received 3133 from buyers, that is 2701 less than I gave out. It is getting less and less every day that buyers are leaving feedback. I almost wish they would just go to total transactions. Feedback would then be a bonus.
03-16-2023 08:36 PM
I almost wish they would just go to total transactions.
Who is "they"? eBay doesn't use feedback for any type of seller metrics. If you mean buyers, they can see your total transactions on the new feedback display page.
FYI - 21 out of 63 is actually pretty reasonable, 3133 out of 5834 (53.7) is REALLY good these days.
It's true that fewer and fewer buyers leave feedback, the reasons are obvious, buyers are inundated with feedback requests, survey requests etc from just about every retailer they patronize. I did some grocery shopping yesterday, went to 3 different stores and ALL of them gave me some form of request for feedback and/or request for a review. I got my car fixed last month, of course I got a follow up email asking for a Google review, on the grocery run I used some points to pay at one store, they gave me a "coupon" to win more points if I completed the survey, after I got home I got a message from the points card asking me to rate my "shopping experience".
Bottom line is that most consumers are bombarded with this type of request, usually there is nothing in it for the buyer and most people have better things to do that hand out meaningless feedback.
Of course most sellers like to see their feedback number rise but what does it get you? What difference is there if you have 5000 feedback instead of 3000? Do you think buyers care or even notice?
03-16-2023 11:05 PM
Very common thread always coming back. The feedback system is outdated. Positive feedbacks are pre written meaningless automated feedbacks. No one cares. When buying you look for negatives, not the positives, they are the ones telling you something. Buyers has nothing to gain and only time to lose from leaving A+++ meaningless feedbacks.
That being said you do not have so much to complain about, you have a score of 3000 and in only 5.6k sold. Over my 2 selling accounts i did around 1000 sales now, and i did not reached 200 score on neither of them. 21 out of 63 is 33%, which is pretty sure over the average. Personally i receive 15-20%. The average is probably in the 20%. Personally i tried everything. Ship same day, add gifts, use new supplies only, nothing change nothing. I tried to solicitate feedbacks from old orders too, works maybe 1 out of 20 messages. No one cares, this system is just outdated.
03-17-2023 12:52 AM
The usefulness of feedback is a mixture of Feedback Left for Others,which gives a snapshot of the member's personality for buyers, and negs and neutrals for sellers, giving a picture of their customer service(including Responses, which smart sellers never give).
But 40% was the norm back in the halcyon days of the 20th century and it has dropped since for the reasons @recped gives.
Of course, you are wise in the ways of eBay and would never ask a buyer for feedback, because you might just get it.
03-18-2023 10:37 AM
Ebay recently started even to hide feedback. You need to click on "see all feedback" to access the older ones.
BTW, the access to full feedback might result in less sales. I refused several good offers, only because the buyer left too many negative or neutral feedbacks to other sellers.