EBay doesn't honour it's shipping quotes

[kidlifetime]

I was asked to post here instead of .com
No solution provided there. Conversation https://community.ebay.com/t5/Shipping/eBay-refusing-to-honour-quoted-shipping-costs/m-p/34947765

Long story short. EBay ignored my problem and said there is nothing they can do.
I don't understand why eBay offers a shipping quote to the seller and buyer. Then claims they can't offer that price after the product has sold. Not before, only after. This is a misleading sales tactic.

[brettjet38]

I have never had an issue with any shipping label I have ever generated on eBay, why?

Because I use the correct dimensions, account for some extra weight, and make sure my listing offers the services I selected when I listed the item.

All those things are the SELLER's responsibility, not eBays.

https://www.ebay.ca/help/selling/posting-items/shipping-rates-sellers?id=4087&st=3&pos=2&query=Shipp...

1 min article

Shipping rates for sellers

When a buyer's deciding whether to purchase one of your items, the cost of shipping can make a big difference. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.

Are you a buyer looking for shipping information? Read our article on shipping rates for buyers

How to set competitive shipping costs

Here are some tips for when you're setting up your shipping charges:

• Have a look to see what other sellers are charging to ship similar items
• To attract more buyers, consider offering free shipping on your items
• Use our shipping calculator - opens in new window or tab to estimate how much it costs to send your item through various carriers
• Make sure you're allowing for packaging when checking the item's size and weight
• Consider adding international shipping services to the United States and Worldwide to reach more buyers and increase your chance of selling
• Think about how you want to specify your domestic shipping charges:
  • Set a fixed shipping charge for all buyers
  • Use calculated shipping to charge buyers a cost that will vary based on their location
  • Set up shipping rate tables to specify your costs and delivery speeds by region
• Decide whether you're going to ship internationally and whether you'll offer worldwide shipping, or only ship to specific countries/regions

Our guides below have more information on how you can make your listings more attractive to buyers by offering discounted or combined shipping, as well as details on maximum shipping costs and more.

Shipping discounts

Learn how to offer shipping discounts and create promotional shipping rules.

Offering combined shipping

Find out how to combine shipping for customers who buy several of your items.

Updating your shipping charges

Learn when and how you can change shipping costs on an item you've already sold.

Maximum shipping costs

Find out how much you can charge for shipping in each of our selling categories.

If you read and follow the above you will understand how shipping works and what you are responsible for providing ...

[marnotom!]

From the posts you made on the other thread, I’m still unsure about whether or not you were offered the Tracked Packet USA option when you wanted to print your label.

[brettjet38]

The following is what I see when I put a US postal code for your listing "28 Day Later" (Great Film BTW).  It shows tracked shipping, so the issue was when you went to make the label.

The only thing I can think of is that when you went to make the label you put the weight but did not select the grams tab and instead left the KG tab (default) in place, it would explain the higher price, it would read your i.e 125 grams as 1.25 KG (the default if you do not select the grams tab).

Shipping, returns, and payments

Shipping

Delivery to

Country/region

Postal code

Update

Shipping

Canada Post Tracked Packet - USA

Estimated between Mon, Mar 3 and Mon, Mar 10 to 76502

Shipping: C $8.11

International delivery

International shipping—items may be subject to customs processing depending on the item's customs value.

Sellers declare the item's customs value and must comply with customs declaration laws.

As the buyer, you should be aware of possible:

• Delays from customs inspection

• Import duties and taxes which buyers must pay

• Brokerage fees payable at the point of delivery

Your country's customs office can offer more details, or visit eBay's page on international trade.

Learn moreLearn more—international delivery

Location

London, Ontario, Canada

Ships to

Worldwide

Excludes

Belarus, Kuwait, Macedonia, Morocco, Qatar, Russian Federation, Saudi Arabia, Ukraine

Taxes

Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases

Returns

Returns

No returns, but backed by eBay Money back guarantee

[regs43]

I had more then a year ago a time when I could NOT create a label on ebay. The system was glitching and wouldnt let me, no matter what I did (while on phone with the rep and on my own). Customer service told me to go to the post office website to get a label and they did a credit to my account for the difference as a 1 time courtesy. I was on the phone with the lady the whole time and sent her the recipt while on the phone.

Good luck, my issue the difference was like $7-$8.00

[flipistics]

What are the dimensions and weight that you're entering? Is it to the States themselves or a territory? Are you using any addons in your browser?

In the future (or if you haven't resolved this yet), a 3rd party service like EasyShip has very good tracked packet rates (not quite as good as eBay, but a lot better than the post office). Alternatively, since it appears you're in a major center, you could send it with Stallion Express or Chit Chats.

[kidlifetime]

Im glad to hear YOU have never had a problem before. Must mean it's impossible for anyone else to.

Im very detailed oriented and the amount of comments that are flippant and disregard the facts are baffling. Ebay is absolutely responsible to offer what they claim to offer. It's literally the point of offering something as a business. Example: You go to McDonald's and order a combo for $10 and they say... oh sorry it's not $10, it's $19. You just all of a sudden ok with it?!? You turn to the right and some other person gets it for $10...

You say what the heck?! The person to your right goes "I've never been charged $19, so must be YOUR problem."

[kidlifetime]

I think a credit would have been the obvious solution after attempting help twice with customer service. But, they instead said "nothing we can do"

[kidlifetime]

I spoke twice with customer support and tried every option possible and reviewed every field.
The issue was "IT related" as I was told. The problem isn't me. Its the customer service from ebay.

[mrdutch1001]

If indeed, there was a glitch that prevented the label to be printed then yes, that is on eBay. However, sometimes these glitches are unique to that seller and do not involve other sellers, so then eBay's technical team would have to work that out with you. However, it is known such issues are not necessarily easy to determine and sometimes that glitch cannot be easily resolved. Sometimes we sellers choose to take another route, use a different shippinging method to "get the job done"but we must acknowledge that is on us and whatever the difference in shipping cost is accepted as a loss as per the "cookie jar insurance". 

Now IF you the seller chose to use a different shipping method, and that shipping method was at a higher cost, then that expense is on you and something that you have to accept as eBay is under no obligation to "credit" you for doing so.A seller can request a credit,  but that isn't necessarily going to happen. As sellers we are responsible for our actions and must acknowledge that what we do, it must be acceptable to the self, whether or not we like it is irrelevant. If eBay refuses to "credit" you for the difference in the shipping cost, then maybe it is time to accept and move on.

[marnotom!]

---

@kidlifetime wrote:

Example: You go to McDonald's and order a combo for $10 and they say... oh sorry it's not $10, it's $19. You just all of a sudden ok with it?!? You turn to the right and some other person gets it for $10...

You say what the heck?! The person to your right goes "I've never been charged $19, so must be YOUR problem."

---

I'm wondering if this is more a case of someone seeing on the McDonald's app that they can get a Big Mac for $4 if they order through the drive-thru, but they go inside and order from the kiosk and select a Big Arch instead.  It's still a double-patty burger, right?

The problem we're having in trying to figure out your problem is that we have no idea if the more expensive service you saw when purchasing postage is actually the same mailing option you offered in your listing.  I still haven't received an answer to my question about whether Tracked Packet USA was offered as an option when you were trying to purchase your shipping label and I'm starting to think that you saw another shipping method, say, Expedited Parcel USA, and figured it was what you had on your listing page.

If you don't remember what you saw as options when you went to purchase your postage, that's okay.  There's a lot to keep track of when preparing a sale and you're a human being.  But I don't think it's fair to say that eBay was charging more for the shipping than what you stated on the listing page when we don't even know if you're referring to the same shipping method on your listing page.  And I suspect that's one reason why Customer Service effectively bailed on you, because you couldn't or didn't state that you were trying to purchase a Tracked Packet USA label in the first place.

You say you're detail oriented.  Please provide us with details and specifics, not rants, if you're serious about getting to the bottom of this situation.

[brettjet38]

@kidlifetime "Im very detailed oriented and the amount of comments that are flippant and disregard the facts are baffling."

Not as detailed as you assume you are, and as others have suggested I think that maybe you read the incorrect information when you were setting up your listing, to many details I guess...

As for the responses you are receiving, you seem to not agree with most of them as your US post documented nor do you agree with many of them here, so c'est la vie...

As I said I have never had an issue with eBay shipping labels, but then again I verify all the little details before I list the item live, and make sure the listing shows the potential Buyers the shipping services I want to offer to them, that's on me, not eBay, not the Buyer, me, the Seller, just as it is on you the Seller.

Seems to me you made, misread, and assumed something that was not offered or simply selected the wrong shipping service when you generated your label, your listing only showed Tracked Shipping as the service you offered, what service did you use to ship the item?

Expedited Parcel USA is what it looks like you selected what is the tracking number of the shipped item that would show us the service you used.