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Hi @esclyons & @lady.stark! I want to make sure I'm on the same page, as I think there's a few things converging to make it extra confusing.
Background:
In July we started the Good Til Cancelled mandate, and also began the transition from 30 day renewals to once monthly renewals. This means that your Good Til Cancelled item would renew on the same day of the month that it was originally listed.
On the 31st of July there was a billing issue that billed your account for a 30 day renewal for items created on the 1st.
Under the current process, an item started on July 1st should be renewed on the 1st of August, which still happened (taking from your new monthly insertion allotment). That's the correct billing process.
In addition, you were billed on the 31st of July for the item - but it did not renew the item. That issue was corrected last week and you should not see this happen again. Those are the charges that we are working to find and credit.
Items renewing on their monthly date are accurate charges and wouldn't be incorrect.
If you want to share an item number example I'm happy to break it down further!
Hi @lady.stark - thank you for these item numbers. These were also impacted by the billing issue (as you know).
All of those items were originally listed on the 2nd of July, meaning they should have renewed on the 2nd of August, per the shift to monthly renewals.
Instead, the billing error caused an insertion/allotment to be charged incorrectly at 30 days from the listing's creation (the 1st of August). The root cause of this error has been resolved, meaning it shouldn't happen now or in the future.
The once-monthly renewal would have happened on the 2nd if you had not ended the listings involved. At this point, should you relist those items they will renew on the same day of the month that you list them.
If you're seeing any more recent items that are charging you at 30 days instead of the day you listed it get me those item numbers so I can get it reported for further review. Thanks!
Hi @esclyons -
It looks like these items were listed on the 2nd of July. The billing issue charged you 30 days later, the 1st of August, and then the monthly renewal occurred on the 2nd of August.
While customer service doesn't have a way to issue you insertion fee credits, if you end up going over your store allotment by those 59 you can contact in and request those fees be credited back to you due to this error.
In doing another sort of current listings have discovered listings that were started:
July 2 (GTC) showing an end date of Sept 2. Are these maybe being pre-automagically-billed???
July 23 (GTC) showing an end date Aug 23
NEW listings started Aug 3 with end date of Sept 3.
Anyone with a rational explanation would be happy to hear!!!
-Lotz
Hi @lotzofuniquegoodies - the 'Start Date' column will always show you the original listing date of the item - so in your screenshot it's indicating that the item on top was originally listed July 2nd. It will also track the total time that the listing has been running (the '1 month and 4 days' bit), in case you want to evaluate whether or not you want to end it and replace it with different stock.
The 'End Date' is always going to be the date of next renewal (on Fixed Price listings), in this case the renewal date on that first listing would be September 2nd (since August 2nd has come and gone).
You are not being pre-billed. Thanks!
