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But there is NO SUCH ADDRESS IN BUENOS AIRES, so its UNDELIVERABLE! Is that my fault or the fault of the purchaser who provided the wrong address? She actually admited it was her fault, but then turned around and said that her registration had the right address, so its my fault even though she gave the wrong information on the PayPal shipping address.
Let's try this again.
Buyer makes claim of non-delivery.
eBay/PayPal check on transaction details: "What is the address on file for this transaction?"
eBay/PayPal check with seller: "Can you provide independent evidence (i.e. from the shipper) that the item reached the address on file for the transaction, or at least the city or postal code?"
If the seller can provide these details, then the buyer is considered not to have a legitimate claim and the seller prevails. If the seller can't provide these details, then the buyer's claim is upheld and their money is returned to them.
It is what it is, at least "on paper". Perhaps the CSR you deal with won't be so "by the book" and will allow you to keep the buyer's money as a courtesy and/or give the buyer a "special refund". Perhaps you won't prevail in this case/claim but an appeal will allow you to explain the unusual circumstances of this sale. But there's nothing I can find regarding seller protection that makes allowances for incorrect information provided by the buyer. Again, it is what it is.
I did not send it within USA, I shipped from Canada. I never said it has an "international tracking code", just that the agent said it had tracking. I have since then checked the tracking and it was for an item I PURCHASED.
I never said you sent it within the USA. I was just acknowledging that the "tracking" information on file was for an item shipped within the USA. This isn't all about you, you know. 
Maybe you could compose a diplomatic letter for me that won't offend. Also, I offer 1 day shipping, hard to delay a package waiting for a reply.
This is pretty barebones, but I'm sure you can expand upon it:
Hi! Congratulations on winning this item. I'm so glad it's going to a good home. To help ensure that the item makes it safely to its new home, could you send me a quick note confirming your shipping address? Thanks!
What my wife and I would invariably find is that some buyers won't respond, of course, and some will respond within minutes, with the rest falling in between. If you time your auctions to end in the early evening, you should be able to get most of your items off by late afternoon, depending on your schedule and how your post office operates, of course.
It may not be your fault that the buyer provided you with a bad address, but as far as eBay is concerned, you're responsible for getting the item the buyer purchased to them in the condition stated in the listing. That's all there is to it. Do what you feel you have to do to meet your responsibilities and make allowances for the fact that sometimes things go south through no fault of your own. That's the nature of selling.
@marnotom! wrote:But there is NO SUCH ADDRESS IN BUENOS AIRES, so its UNDELIVERABLE! Is that my fault or the fault of the purchaser who provided the wrong address? She actually admited it was her fault, but then turned around and said that her registration had the right address, so its my fault even though she gave the wrong information on the PayPal shipping address.Let's try this again.
Buyer makes claim of non-delivery.
eBay/PayPal check on transaction details: "What is the address on file for this transaction?"
eBay/PayPal check with seller: "Can you provide independent evidence (i.e. from the shipper) that the item reached the address on file for the transaction, or at least the city or postal code?"
If the seller can provide these details, then the buyer is considered not to have a legitimate claim and the seller prevails. If the seller can't provide these details, then the buyer's claim is upheld and their money is returned to them.
It is what it is, at least "on paper". Perhaps the CSR you deal with won't be so "by the book" and will allow you to keep the buyer's money as a courtesy and/or give the buyer a "special refund" Perhaps you won't prevail in this case/claim but an appeal will allow you to explain the unusual circumstances of this sale. But there's nothing I can find regarding seller protection that makes allowances for incorrect information provided by the buyer. Again, it is what it is.
I did not send it within USA, I shipped from Canada. I never said it has an "international tracking code", just that the agent said it had tracking. I have since then checked the tracking and it was for an item I PURCHASED.I never said you sent it within the USA. I was just acknowledging that the "tracking" information on file was for an item shipped within the USA. This isn't all about you, you know.
Maybe you could compose a diplomatic letter for me that won't offend. Also, I offer 1 day shipping, hard to delay a package waiting for a reply.
This is pretty barebones, but I'm sure you can expand upon it:
H
It may not be your fault that the buyer provided you with a bad address, but as far as eBay is concerned, you're responsible for getting the item the buyer purchased to them in the condition stated in the listing. That's all there is to it. Do what you feel you have to do to meet your responsibilities and make allowances for the fact that sometimes things go south through no fault of your own. That's the nature of selling.
How can you ensure delivery when you don't know the Purchaser's address? Remember, they gave me the wrong address with the wrong city name.
