Sorry guys but I just got off the phone from talking to a CSR on eBay & I must rant about the ridiculousness of the situation.
I had a buyer open a case as they had not received an item. I replied right away and while I felt the item should have been there asked her to wait till the end of that week (this was on Mon) to see if it was just delayed by the PO or customs and that if she did not have it by then I would process a refund for her. She replied back saying she would wait the few days. Then on Thursday she left negative feedback just saying "the necklace did not arrive". I immediately contacted her saying I was sorry she had felt it necessary to leave the feedback and that as discussed earlier if it did not arrive by Sat to let me know (one way or another) & I would process a refund if it had not gotten there. Over the weekend she closed the case with the reason being "item received".
So today I tried to have the feedback removed as it is simply untrue. The CSR said they could not remove it and went on about how I could contact the buyer to revise the feedback etc & that as this was the buyers "opinion" eBay could not remove it. I said wait hold on it is not "an opinion" , this is a stated fact that it did not arrive but we know it did arrive as she closed the case saying it had been received. Well we went round the merry-go-round again with the end result being the buyer has to revise FB. I said the buyer likely would not know how to do this (I personally don't & I have been on eBay for some time) and she said if she called they would walk her though it. Yeah likely a buyer is going to go to all this trouble. Well I was not my nicest self and told her this was one of the reasons eBay sellers are finding it so difficult to deal with eBay & hung up before she could say "thanks for calling eBay."
My rant for the day - just had to get it off my chest to some other who would understand the situation! Grrr
w~~_7.JPG "pjcdn2005"){kind=avatar}
BMerTmWU1!~~_7.JPG "lotzofuniquegoodies"){kind=avatar}
