eBay

filamenthead · ‎02-06-2021

I SOLD AN ITEM ( 284046442993 , FOR $499.99 PLUS SHIPPING TO U.S.A ) ALL WAS CLEARLY DESCRIBED IN THE LISTING DETAILS FOR ANY BUYER TO READ BEFORE PURCHASE . ITEM IS SOLD AND PAID VIA PAY PAL . BUYER RECEIVES ITEM AND THEN FILES A DISPUTE FOR ITEM NOT AS DESCRIBED SAYING THAT IT WAS DAMAGED ! THE VERY SAME DAMAGE DESCRIBED IN THE LISTING .

SO TO AVOID E-BAY STEPPING IN I OFFERED THE BUYER A PARTIAL REFUND OF $100.00 TO SETTLE IT ALL . NO REPLY , THEN E BAY TELLS ME THE THE CASE IS ESCALETED AND I WAS TO PROVIDE A RETURN SHIPPING LABEL , I AM IN CANADA AND CANADA POST DOES NOT PROVIDE RETURN SHIPPING LABELS OUTSIDE OF CANADA , SO I SENT THE BUYER A MESSAGE VIA THE RESOLUTION SYSTEM ASKING IF I SENT HIM THE TOTAL AMOUNT OF THE ORIGINAL SHIPPING COST THAT HE PAID AND ASKED

IF THAT WAS OK ! SO HE COULD RETURN THE ITEM .

NO REPLY , THEN A FEW DAYS LATER E-BAY SENDS ME A MESSAGE SAYING THAT THEY SAW THAT I WAS TRYING TO WORK THINGS OUT WITH THE BUYER BUT NO RESOLUTION WAS MADE AND THAT THEY REQUESTED THE BUYER TO RETURN THE ITEM TO ME WITHOUT ANY FURTHER INSTRUCTIONS , SO I TOOK THIS TO MEAN THAT I NO LONGER WAS OBLIGATED TO SEND THE BUYER ANY MONEY FOR RETURN SHIPPING . THE BUYER WAS TO PROVIDE TRACKING . NO FURTHER INSTRUCTIONS WERE DISCLOSED TO ME , SO I WAITED AND WAITED FOR A RETURN TRACKING NUMBER , I WAS TOLD THE BUYER HAD 10 CALENDER DAYS TO PROVIDE TRACKING .

THEN WAY BEFORE THE TEN DAYS WERE UP I RECEIVED NOTICE FROM E-BAY RESOLUTION THAT THE CASE WAS CLOSED AND THE BUYER WAS REFUNDED IN FULL $618.39 AND GETS TO KEEP THE ITEM .

I APPEALED ! NO THEY SAID !

SO NOW I AM OUT $618.39 AND THE ITEM STAYS WITH THE BUYER.

I FEEL CHEATED , ROBBED AND SLAPPED IN THE FACE BY E-BAY .

HAS ANYBODY ELSE HAD A SIMILAR EXPERIENCE !

HOW CAN E-BAY RESOLUTIONS BE TRUSTED ? I SPOKE TO VARIOUS E-BAY REPS ABOUT THE ISSUE AND WAS GIVEN DIFFERENT ANSWERS AND SOME AGREED WITH ME THAT I SHOULD HAVE NOT BEEN TREATED THAT WAY AND OTHERS HAD OTHER ANSWERS AND OTHERS MORE INSTRUCTIONS OF WHICH NONE WAS ENFORCED.

I CONCLUDED THAT RESOLUTION CENTRE IS A ZOO FULL OF INCOMPETENT LIARS , ARROGANT AND TOTALLY UNTRUSTWORTHY PEOPLE.

SHAME ON THEM ALL ! SELLERS ARE TREATED AS PUBLIC ENEMY NUMBER !

coral-223 · ‎02-06-2021

It's not just Ebay. Amazon is much worse. A rule of thumb I learned from sellers on there is that you should always provide a return shipping label if the customer is dissatisfied with your product. As long as the customer has your product, you could lose everything (i.e. both your money and your product), so it's for your own safety to make the return process as easy and free of financial burdens on the customer as possible. By providing a return shipping label, you also have the return shipping costs under your control. If you can't generate one from Canada Post, look to another shipping company. If other shipping companies are too expensive for you, then it's probably smart from now on not to sell used appliances, furniture and other large, heavy items to buyers outside of the country.

Personally, for these kinds of items I would try to sell on Kijiji first or prioritize local pickups on Ebay. That way the customer has a chance to inspect the product in person. If I can't find buyers that way then I will only ship within Canada. Too much is at stake when you ship these things abroad. Also, once someone does buy your item, you should always message them to confirm that they fully understand the defects your item has before you ship it out. A lot of people don't bother to read the item's description before buying it.

Never rely on Ebay's customer service to look after your interests as a seller because as all commercial sites, their primary interest is the customer's satisfaction. Not only that but they probably just do not have the time to fully look into the details of your case and consider your side of the story. I do sympathize with you though because I myself have been treated like dirt as a seller by customer service. All you can do here really, is play by their rules but you can play it smart.

p.s. You might try not to type in all caps next time because not only does it make your post difficult to read, it makes it seem like you're shouting.

marnotom! · ‎02-06-2021

I suspect this wouldn't have happened if you'd bitten the bullet and used the "for parts or not working" description for your item instead of "used".

A "used" electronic item is described by eBay as:

An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.

Your item has more than just "signs of cosmetic wear." You've done some repairs to it, which, like or not, places it in a different description category. "For parts or not working" reads:

An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full details.

The item description you composed encourages the buyer to repair the tweeter that hasn't been repaired the way you did.

These eBay definitions of an item's description are actually pretty prominently displayed if someone is looking at the listing on a phone, but they're more buried on the desktop version of eBay.

I'm sorry you were given the runaround by eBay customer service. By the sounds of things, you were probably dealing with American-trained and American-based reps who don't understand little things about selling in Canada, such as how Canadian sellers can't easily (it's not impossible) purchase return shipping labels for their American customers.

Anonymous · ‎02-07-2021

Makes me mad when I see that this still happening. I'm going to sidestep the ISNAD claim theres a lot more then ebay involved a lot of it laws revolving around the payment institution that complicates it.

About the return shipping label what the main problem is that ebay is .com based and the reps only understand the return process well within the US. A lot still think you can provide a label though ebay via associated shipper in Canada. Best thing I can suggest is using a shipping company like DHL or FedEx that will allow to buy a shipping label in Canada for the US. I've never done it but I've had a buyer In Australia who bought a 1000.00 in product. He provided the shipping via DHL and they picked it up. He provided me with all the tracking info etc. Because of contracts and igreements etc I dont even think ebay can suggest it.

reallynicestamps · ‎02-07-2021

You were told to supply return shipping -- not a shipping label.

You can do this through Paypal's Send Money service.

However it is also possible to send a USPS shipping label from Canada. Shippo, which is eBay's default shipper can do this.

I couldn't read the rest due to a mixture of ALL CAPS and "wall of text" with no paragraphing.

White space is your friend.

Anonymous · ‎02-07-2021

@reallynicestamps.
Re: However it is also possible to send a USPS shipping label from Canada. Shippo, which is eBay's default shipper can do this.

I was under the impression from previous posts that people were not able to provide a shipping label for international packages via shippo.. If this has changed please someone explain how ...

The general result after its been tried that I've read was that creating a us mail account and doing it online on a US account.

Please beat me senseless if I'm wrong 😉 I dont like giving out incorrect info. Cheers

pjcdn2005 · ‎02-07-2021

The first couple of posts have some information about printing a usps label with Shippo.

https://community.ebay.ca/t5/Seller-Central/How-to-Print-a-Return-Label-for-US-Return/m-p/449680#M12...

Anonymous · ‎02-07-2021

@reallynicestamps
Quote from the link.
To resolve this, you’ll want to connect your own Canada Post carrier account to your Shippo dashboard so that you can use it for any orders that come through your Shippo account or any manually created orders you create.

I guess there lies the problem . You need to link a CPC account.
I guess it's possible doesnt sound easy though.