URGENT!!Tyler...help me with return policy...

[widgetc]

I posted about this before. As far as I know 14 day returns are still allowed in collectibles categories like stamps. I just received this:

Hi widgetc, 

Some of your listings need to be updated in order to comply with eBay policies or security changes. 

What do you need to do?

• 939 of your listings have an unsupported return policy. Listings with unsupported return policy will not be automatically re-listed. Learn more about our new return policy guidance.

I am worried about them not relisting. I have posted on this before. Can you imamagine how quickly we would be suspened as sellers if our customer service was as poor as eBay's service to sellers is?

[ricarmic]

Tyler is out of the office until the 29th (see first post here).

The important piece for you is this:
If you need assistance that can't wait until I return, please consider contacting Customer Support. My preferred method of contact is via social media (Twitter or Facebook). (in the thread are links to each if you click on them)

[ricarmic]

PS At least it tells us the number now, I suspect I still have a few left, I've found a couple "old timers" listings with 14 days that I changed (because I moved to 30 days a long time ago), but I don't know how many I have left...... giving us a list would be nice....

[cumos55]

Edit your listings in bulk....  200 listings  with each step  and done very quickly

and all listings will have the same 30 days....

You do not have to know which listings do not have the 30 days.

This would be done very quickly.......

This should apply to any action even if there are only a few listing with a problem

Doing something with one's listings should also stimulate the search engine...

[cumos55]

Even better.... edit 500 listings at a time.

Go to the listings page.... in Seller Hub

As a test select three (3) listings

click on...Edit  ... Edit Selected  ......at the upper left corner... For those first three listings

To select  all listings.. click at the top of the column of clickable boxes

Then click on ... Edit field..... Return Policy.... Edit in Bulk .....Save and close.... 

and follow through with editing in bulk. 

3 listings in the test, or 500 listings as noted below

Do several tests to make yourself feel comfortable...

Then edit 500 listings at once  Edit 1-500,  edit 500 to 1000,   edit 1000 to 1500.... and more 

Within one hour all of the listings will have a 30 day return number....

When editing starts, some listings may have the correct number and some will not....

After editing  all listings will have the same number.... 30 days.

----------------------------------------------

Even if one has only a few listings with an error....  Edit all listings    and all listings will have that same 30 days... unless  problem listings have been identified by eBay.....

[tyler@ebay]

Hi @widgetc - I was told that this had been corrected. I've gotten it reported again for further review. 

I'm wondering if the root issue has been fixed, but the email notifications are still using incorrect criteria. Hoping to have more detail for you quickly!

[tyler@ebay]

Hi @widgetc - following up on this. 

The final implementation of this was rolled out yesterday (the part that covered email notifications). 

You should be able to create listings with 14 day returns in the mentioned categories, as well as no longer receive notices that your listings are noncompliant. 

If you do receive any other notices regarding your return policies for items please let me know!

[great_junque_finds]

Finally? Like what, 6 months later?