Weekly Ebay payout didn't show up yesterday like it should......anyone else?

[fergua3]

The weekly Ebay payout didn't show up in my bank account yesterday.  It's been very reliable for months but yesterday no money was deposited.  Anyone  else have a payout payment not show up?

[ericsells75]

Join the club unfortunatley

[ericsells75]

There have been reports of multiple banks.

[mandicrafts]

I didn't get the Feb 4 payout either. I get daily, and have all the subsequent ones. Feb 4 just says "in progress" on eBay and doesn't even have an ID number?

[mandicrafts]

Update. I managed to speak to an agent on call back once I got past the robot. There is an active alert for the Feb 4 payout for Cdn sellers. She added my user ID and the payout ID to the alert and said it will be resolved in 24 to 48 hours.

[ericsells75]

The good old 24-48 hours response eh? Join the club they have been saying that since last week.

[fergua3]

My Feb 11 payout arrived in my bank account per normal.  Small mercies.   Now let's get the Feb 4 payout.....customer service says there's an 'active alert' on it....ooooh, i feel better already.

[ericsells75]

Todays payout has already shown up so still just missing last weeks and surprise surprise the 48 hr support promised has already passed….

[roxx66]

Obviously we are getting lied to. Is there another recourse for us? Like a Canadian Ombudsman to look into it? This is disgusting! On top of being charged FVF on the tax my buyer pays, then getting charged tax on top of that, this is pushing me over the edge on whether I will continue to sell on eBay. Devon@ebay.ca ??

[msmaggie060]

Just went and looked at my payments and realized that my Feb 4th payment still shows in progress too. I normally receive my payments into my account same day.

[yax-9290]

I didn't get my payout on Feb 4th and show in progress too, but received another payout yesterday, so I guess there is something wrong on the ebay side makes all payouts on Feb 4th on hold?

[fergua3]

it wasn't all, many people did get their Feb 4 payouts.  But an ever growing number of us did not.  CS is useless, telling the same lie over and over.   Zero communication from Ebay and it looks like even devon@ebay  has cut us loose.

Time to take this to social media?  Maybe Ebay.ca is having cash problems afterall, so they can't afford to send us the money they owe us until they recover it from whatever hacker or employee stole it.  Clearly it was stolen.  It does not take this long to fix a glitch where the money is still in Ebay's hands.,

[yax-9290]

I see, but it's so strange, since they still issued the payout for Feb 11th tho.

[fergua3]

well, something happened to the Feb 4 payout for a batch of Ebay sellers.  Most got their payouts on the 4th, but a chunk of us, perhaps hundreds or more, did not.   So something happened while the effected sellers payouts were being sent out electronically.  It could have been a hacker redirecting the money, it could have been a technical glitch that made the money go poof or into wrong bank accounts, it could have been a nepharious Ebay employee stealing the money somehow.  Or it could have been another cause.  We'll probably never know.  Whatever the cause was it seems to be rectified and everyone got subsequent payouts.   But a bunch of us didn't get Feb 4th's payout  and are still waiting for it.

[skfinds]

I am waiting from a 1500$ payout from February 4th as well. Called and talked to someone in payments last week and I was assured I would get my money and that I was a wide spread glitch on the 4th. I have never had this issue in my 8 years of selling and asked why it happened. The rep suggested that maybe it had to do with it being such a large payout but I have had way bigger payouts and no issues. Hoping they fix it soon and send it. He couldn't give me a time frame but kept assuring me they were "working" on it.

[sin-n-dex]

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@skfinds wrote:
I am waiting from a 1500$ payout from February 4th as well. Called and talked to someone in payments last week and I was assured I would get my money and that I was a wide spread glitch on the 4th. I have never had this issue in my 8 years of selling and asked why it happened. The rep suggested that maybe it had to do with it being such a large payout but I have had way bigger payouts and no issues. Hoping they fix it soon and send it. He couldn't give me a time frame but kept assuring me they were "working" on it.

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Big payout my bleep. I don't buy that. I've gotten payouts exceeding $4000 no problem.

C.

[msmaggie060]

Just noticed something strange about my missing Feb 4th payment. Under the payment info where it states in progress Feb 7th, it says "we have subtracted your payment from your available funds". That doesn't sound correct since eBay should be giving me the funds instead of subtracting them. Anyone else seeing this?

[ericsells75]

Yes mine says that as well.

[msmaggie060]

Anyone else see that? Maybe that is why we never received our funds! Obviously AI is bad at math and subtracted when he should have added. I wonder if we will ever get our money?

[fergua3]

i'm pretty sure it always says that when a payout is in progress.   The amount of the payout is subtracted from your available funds in your acount on Ebay.  It is then supposed to be transferred to your bank account.  In our case for the Feb 4 payout, it was subtracted but not transferred and is somewhere unknown.

[38e_avenue]

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@skfinds wrote:
The rep suggested that maybe it had to do with it being such a large payout (...)

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What a lame excuse! It clearly shows, that they have no idea what's really going on!