Why am I not selling at all? (new seller account)

ignatia
Community Member

 For the most part my images are good quality and my descriptions are concise and clear. I see no problem, but for the usual--that shipping from Canada is less than ideal, and also, I am not going for the lower end of pricing either. But only one sale in two months?

 

What am I doing wrong, if anything? I feel I am maybe being slighted as a new seller by algorithm, but have nothing but a hunch to support this. Views on my items but for a handful, are exceptionally low.

 

I should add, this seller account is new to me. I have sold before on eBay; but breaking in a new account with current conditions, is a whole lot different than what I faced in the past.

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Re: Why am I not selling at all? (new to eBay)

and maybe offer a discount with combined purchases or some such thing.

 

Most sellers do.

It can be automated or you can refund the difference when you learn the weight and dimensions of the parcels.

I like to refund, because everyone likes an unexpected refund. Also I'm a techno-dolt and setting up combined shipping is beyond me. I do mention in my ToS that I combine shipping though.

 

While we're tearing your listings apart, you can greatly reduce your ToS :

 

I ship only to the US and Canada.
Already in your Shipping tab.
 
I will be listing many more items as time permits. And as that happens I will be more than happy to combine shipping.
You don't do it now and so it doesn't apply to THIS sale.
I do not ship certain items to PO Boxes, and those items will be marked as such (this is not one). 
 
It is the buyer's responsibility to pay duties and import taxes when there are any, not the seller's.
 Standard practice on eBay.
All orders will be mailed within three business days.
Most sellers promise one day shipping, but I understand you are living in an isolated area.

 
I accept payment via PayPal.
and also by Major credit cards accepted by PayPal (which are generally MasterCard, Visa, Amex, and Discover, but this changes in some regions). 
You have the PP logo on your listing. Even e-cheques are processed by PP, as are payments from 'guest ' buyers.
 
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Re: Why am I not selling at all? (new to eBay)

"Here's what I mean.

DISCLAIMER
Though many claim these stones have metaphysical qualities, they are being sold as stones and crystals, not as cures or to aid in physical, mental, emotional, or spiritual healing.......All crystals I sell will be bionized, which means they will be treated in a way that draws out any less than harmonious energies ....great for chakra work, healing, gridding, meditation, .....Let me know and I will add that energy to the stone you purchase once your payment is completed. "

 

I see now where your confusion sets in. The properties applied are actual energy properties. The disclaimer, is a legal necessity, as it could be inferred that I am selling a stone as a medical alternative, and of course I do not want that message being sent out. In selling crystals sometimes said type of contradiction is a necessary evil, and you will see this in various places, such as professional crystal seller blogs and websites. To eliminate the description as it is means that I cannot offer up my speciality to attract customers, and to eliminate the disclaimer sets me up for potential legal issues or misunderstandings.

 

"Also keep in mind that some of your potential customers are rockhounds and are not in any way interested in the 'energy ' of the rock."

 

I am probably better off to target those looking for the metaphysical explanation. The value in that is putting keywords out. I  look at it this way--those who want the explanation will have one. Those that do not, don't need to read it slight_smile 

 

"If you can see a way to add those 'energies' to your rocks after sale, you will have found a new profit stream. If you do a printed circular would be the easiest way to reach the appropriate buyers." 

 

You have a strong point here, and I think I may well do this. I already can do distance spellbinding, conjure connections and enchantments, so yes. Thank you for this.  As a matter of fact, thank you for raising a number of valid points today. On another day when I am less busy I am going to restructure my listings, with some of the ideas I was offered today in mind.

 

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Re: Why am I not selling at all? (new to eBay)

You said that the lowest parcel rate is tracked, you sure on that? Because when I look at the rates at Canada post, it shows there is no tracking on the cheapest method of sending. 

 

"You know you get a 5% discount from PO counter prices when you buy a label through Paypal, Shippo, or SnapShip, right? You need a Small Business Solutions number, which is available on the spot in the PO or online."

 

"After that, have you heard the Good News about Cookie Jar Insurance?

Put a few pennies from each sale into a virtual Cookie Jar and then ship without tracking.

If you have an occasional Not Received claim you refund from the Cookie Jar."

 

Yes, I do have discounted shipping, thanks. The cookie jar insurance concept sounds good too. Additionally I get what you mean by tracking packages being relative to cost and one's comfort zone.

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Re: Why am I not selling at all? (new to eBay)

Thank you.
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Re: Why am I not selling at all? (new to eBay)

"Note, if you don't already know/remember, if you have free domestic shipping there are no selling fees on shipping charges anywhere else."

 

Uhm, from this I get that you mean that there will be no final value fees on shipping out, but really there are unless I am misunderstanding you, because one way or the other I am passing on the fees I pay on postage whether I put them in with the price of the item or whether I charge them as shipping costs. I feel I am likely misunderstanding you somehow...

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Re: Why am I not selling at all? (new to eBay)

I think I was confusing, here is an example:

Item on .CA costs $25 with free shipping to Canada, $5 shipping to USA and $10 shipping internationally.
(item really is $20 plus $5 Canadian shipping built in).

You pay ebay selling fees against the $25 with free shipping no matter who buys it.

If you ship to the USA you only pay ebay selling fees against the $25 despite the fact you got $30 from the USA buyer because domestic shipping was free.

If you ship Internationally you only pay ebay selling fees against the $25 despite the fact you got $35 from the International buyer because domestic shipping was free.

If the item was priced at $20, $5 shipping to Canada, $10 shipping to USA and $15 shipping internationally:

You pay ebay selling fees against $25 to Canada
You pay ebay selling fees against $30 to USA
You pay ebay selling fees against $35 Internationally
(so you pay extra selling fees for shipments to USA and Internationally this way)

Does that help???

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Re: Why am I not selling at all? (new to eBay)

Yes, it helps a lot, thank you. However, I feel I would like to see a more in depth explanation of how it works, because although I understand how it applies to that example, I want to know how it's decided--like by me or by eBay, how much of the final value fee is attributed to shipping. 

Message 27 of 35
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Re: Why am I not selling at all? (new to eBay)

Hmm, how about this:

 

Free domestic shipping means you only pay final value fees on the free shipping price irregardless if you charge extra shipping to non-domestic locations. This is automatic and decided by ebay and is a benefit to charging free shipping domestically.

 

If you charge shipping domestically, you pay final value fees on everything you receive, including the higher cost of international shipping.

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Re: Why am I not selling at all? (new to eBay)

"I will be listing many more items as time permits. And as that happens I will be more than happy to combine shipping.
You don't do it now and so it doesn't apply to THIS sale.
I do not ship certain items to PO Boxes, and those items will be marked as such (this is not one). 
It is the buyer's responsibility to pay duties and import taxes when there are any, not the seller's." 
 
I should point out though so I don't look like a yutz, I do have enough listed now to combine shipping. It's time to update that phrase, I see.  The second phrase was to let people know that if they buy with me they can use a PO Box address on some listings but not others, so to watch out if they buy multiple items when using such an address.  
The third, yes most people are logical and understand that, but I have seen instances where sellers received bad feedback because their buyer had to pay import fees. I don't want to take that chance.
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Re: Why am I not selling at all? (new to eBay)

Or maybe this. Assume selling fees are 10%

 

You want to get $20 for the item on .CA and it costs $5 to ship to a Canadian.

 

Final price to a Canadian is $25, USA $30 International $35

 

With free Canadian shipping:

Price to a Canadian $25 free shipping you pay $2.50 selling fees

Price to an American $30 ($25 +$5) you pay $2.50 selling fees

Price to an International buyer, $35 ($25 plus $10 ship) you pay $2.50 selling fees

 

With everyone charged shipping:

Price to a Canadian $25 ($20 + $5) you pay $2.50 selling fees

Price to an American $30 ($25 +$5) you pay $3.00 selling fees

Price to an International buyer, $35 ($25 plus $10 ship) you pay $3.50 selling fees

Message 30 of 35
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Re: Why am I not selling at all? (new to eBay)

...now I get it. Thanks!

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Re: Why am I not selling at all? (new to eBay)

"Or maybe this. Assume selling fees are 10%

 

You want to get $20 for the item on .CA and it costs $5 to ship to a Canadian.

 

Final price to a Canadian is $25, USA $30 International $35

 

With free Canadian shipping:

Price to a Canadian $25 free shipping you pay $2.50 selling fees

Price to an American $30 ($25 +$5) you pay $2.50 selling fees

Price to an International buyer, $35 ($25 plus $10 ship) you pay $2.50 selling fees

 

With everyone charged shipping:

Price to a Canadian $25 ($20 + $5) you pay $2.50 selling fees

Price to an American $30 ($25 +$5) you pay $3.00 selling fees

Price to an International buyer, $35 ($25 plus $10 ship) you pay $3.50 selling fees"

 

Thank you so much for explaining. This concept is new to me, and should help out a lot.

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Re: Why am I not selling at all? (new to eBay)

New sellers on eBay will put up a series of listings   and do well for a period of time.....  then things will settle down and sales slow down. eBay promotes new listings.

 

Prepare 100 listings....  List the first group of 50 listings for 30 days....  then list the second group of 50 listings for 30 days.... No insertion fees for each group of 50 listings.

 

and then keep repeating the sequence...  Group 1... Group 2..  Group 1 ...  Group 2

 

Your listings will always be considered new listings on eBay... and the search  will give a "new listings" boost.  Each group of listings will be different in content 

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I know a seller of books that lists  two groups of books at a maximum of  10,000 listings per group using this approach.... Seller uses an Anchor store with no extra cost for up to 10,000  listings..

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The size of what is being sold can vary...  Put a ruler  along the lower edge  and the right edge of each photo and the say... "Rulers are not for sale" in the description...  Use a straight ruler and not a tape measure... The color of the ruler should not detract from the item being sold or overpower the character of the item being sold.

 

Use a steel ruler  with black print... maybe even use a small "square"  where the corner is always 90 degrees,  one ruler relative to another.

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Is there something else you can sell that will complement what you already list....

 

I have one major category...   and then there are a series of complementary categories...

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The most important thing to do on eBay is "work your listings.....  Maybe even list your item  once having it parallel to the lower edge, and the second time parallel to the right edge in the photo.

 

Make it look "new"

 

 

 

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Re: Why am I not selling at all? (new to eBay)

Thank you very much, it all helps. I can work with all  you've offered. 

Message 34 of 35
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Re: Why am I not selling at all? (new to eBay)

You said that the lowest parcel rate is tracked, you sure on that?

 

The lowest price (before discounts ) for domestic shipping is Regular Parcel. It is tracked.

The lowest price for USA shipping is Small Packet, which is not tracked.

The lowest price for International is Small Packet (surface or air) which is not tracked.

For tracking the cheapest non-domestic service is Tracked Parcel.

 

And never never never ship Surface. It's too expensive for what you get.

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