Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Item Images are missing when GTC Listings are automatically re-newed!

Has anyone noticed that GTC Listings are missing their images when the item has been automatically re-newed. You can see the image on the listing until you click on the item, then the images are blank. If you revise the listing the image comes back b...

Listing confirmation going to spam folder

If you're looking for listing confirmation emails, check your spam/promotion folder. That's where I just found mine.

PP Shipping: No Tracked Package

Has anyone else run across this? It's happened to me twice in the last couple of days. I've accepted offers from overseas countries because the PO site shows that they offer tracked package, bu when I go to print out the label on PP shipping there is...

question for tracking package to the usa..

So i mailed a package to the usa, with tracked packet, it shows as delivered on the 9th of july, buyer just messaged me saying he didn't receive it. I advised him to check with neighbors, he lives in a large apartment building. Any thing else i can d...

Return policy

Check your return policy. All my listings now show "no returns accepted". I only noticed because I revised shipping cost on a listing. If the return policy is a forced min. 30 days ( with few exceptions), it should have been changed to show that. It ...

Today's Promo

Just in case anyone missed it: There is a promotion day for $25 off of items over $119 Code is PRIMO119

Question regarding the new Return Policy rules.

Allegedly you ARE allowed to still have a 14 day return policy in certain categories, collectibles being one of them. When I list in that category on the dot com site I get no warnings, yet every one I list in that category on the Ca site has a warni...

Resolved! About Using the CPC Website for Shipping Labels

I've always found this site a PITA to use. One big problem is that the labels always print out too small.I've found that when I keep at it long enough I eventually get a label which is a usable size but it takes a LONG time and I have no idea why it ...

New Money Back Guarantee not annnounced and still incomplete

Sellers may want to read the link below including opening up the blue+ 's since it affects sellers and returns. https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

"Ask Andrea" chat for next week now open!

Hi everyone - Our regular weekly session won't happen next week, as I'll be attending eBay Open. I wanted to get any questions you may have for her while I'm there. The idea is to get some time one on one for her to answer them and respond. If you ha...

Sell an Item page is running super slow!

Is anybody else encountering a very slow process while using the "Sell and item" page?Every other page is running just fine. As soon as I try to fill out the credentials for listing my items, it seems like the page keeps pausing. Any help would be ap...

Canada Post July 2018

In other not so great or wonderful news. The last thing Canadian sellers need the threat of!!! https://www.thestar.com/news/canada/2018/07/12/canada-post-hellbent-on-labour-dispute-as-talks-continue-union-president-says.html -CM

Can't reach Sell Your Item form on .ca - Press Sell and taken to my active listings ?

I'm located in Canada. My account and store are .ca , but I do create 99% of my listings on .com to use USD . I occasionally will list on .ca if I have an item over 1kg for calculated shipping. Came over to .ca today to create a listing and when I hi...

Does buyer get notified that item has been shipped?

Does the buyer get notified by email from eBay when i mark their item as shipped without tracking? Or do i need to email the customer myself? Thanks!

'We're sorry. We encountered an issue processing your payment. Your payment was not processed...'

Anyone else finding it impossible to pay their monthly bill to ebay via paypal this afternoon? We're sorry. We encountered an issue processing your payment. Your payment was not processed and your account was not charged/debited. Please try again. Th...

On pricing

One of my favourite programs-- Under The Influence-- talks about 99 cent pricing and how to get more for your products and make your customers happy to pay it. http://www.cbc.ca/radio/undertheinfluence/the-real-reason-most-prices-end-in-99-cents-1.47...

Canada Post letter rate increases likely for 1/19

https://www.canadapost.ca/web/en/blogs/announcements/details.page?article=2018/06/21/canada_post_proposes&cattype=announcements&cat=newsreleases

Automated approved return request and all the changes on eBay side

Hi there Hope everyone have a good weekend sales Here is my issue :I had return request that was automated approve and the email from eBay stated that i dont need to do nothing just wait for the buyer to send the item back and proceed the refund .Cla...

How to relist without giving buyer a strike.

I want to relist my item but spare the buyers a strike for not paying.The reason is the buyers (new buyer) purchased an item before getting a shipping quote. The shipping to the buyers country was very, very high.How do I cancel this transaction and ...

Resolved! Search items sold in 2017

Hi Guys,Is there a way to search on eBay, for items that we sold 2017? We know about the paypal search but why does eBay only allow 60 day searches?

i guess the ebay product pages are coming to us wether we agree with it or not..

this is an item i only viewed,, when i click on the link it shows, 12 other similar items. Not exact items.. And as a seller , how dare you through up 12 other items i am competing against.. This is so wrong, and certainly isn't helping us as seller'...

Store vacation wake up phase (ie visibility) is very slow...

I closed my store down for a week as a test for what all I need to do with my current practices and the impact of short duration closures. It was a "hide" the items kind of store closure. I reopened it yesterday afternoon the 11th at about 2pm. The v...

Alternative to Canada Post goes way of Do Do Bird

Announced on the evening news today the following: Greyhound cancels bus service in most of western Canada - Effective Oct 31, 2018 - Passenger & Freight!! https://globalnews.ca/news/4321313/shock-but-not-surprised-manitobans-react-to-greyhound-bus-s...

Resolved! What is ePID?

This is an option on the items I have listed today, but I have no idea what it is.

best way to package LPs for shipping

I have a number of LPs I was going to try to sell on ebay. What is the 'best' way to package them for shipping?Someone who has done this said in a pizza box. Hopefully a clean one.I have a few 'LP mailers' but they look pretty bendable. Should I remo...

Greyhound Bus..... No more service in western Canada.

Greyhound will be ending all bus service in Manitoba, Saskatchewan and Alberta. One route will be maintained in British Columbia. Sellers that have used Greyhound as a freight delivery option will have to make some form of adjustment.... If it is pos...

Anyone noticing a sales increase trend lately?

Here's a positive note. Beginning late June, sales are back to normal again. Anyone else seeing this trend? I swear, there must have been an eBay problem throughout May & June. In 18 years, I have never seen such a sudden downward trend in sales, fol...

15% off on purchases. Ends 2a.m. ET

Some limitations...please read. How to redeem your Coupon:1.Shop for eligible items. (See below for exclusions).2.Pay for your item by 2:00 AM Eastern Time on July 12, 20183.Enter the Coupon code in the redemption code field: PRIMOSALE Terms & Condit...

Resolved! About EBay's 15% Discount

I have a buyer in France and before I message her I though I'd ask you guys. She's in France. Does anyone know if the current 15% off promo with the code PRIMOSALE will also be valid in France?I list on eBay.com.

What do seller do these days when a new buyer buys an item and someone else pay for it?

I am getting paranoid due to Ebay and Paypal regulations. A new buyer buys a $100 + item and then someone else pays for it. Would this qualify for an unauthorized charge back by the person that pays? I have had 3 of these recently.