Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Canada Post tracking not updating on Ebay. Again.

Uploaded a CPC tracking number a couple of days ago on Ebay. On Canada Post's website it shows all tracking updates and that the item is currently out for delivery. On Ebay the tracking shows: You provided a tracking number Last time this happened it...

Account restriction

Hi I’ve been dealing with an account restriction for 3 months I’ve sold on eBay for years and patterned up with someone and created this account over a year ago. My sales did spike right before the restriction due to me promoting the 1000 items in my...

selling one' stores complete inventory over 2000 listings many more items- advice needed-

due to health reasons and amount of work to keep this up is getting too great - i am looking to sell all my ebay's store's inventory 85% brand new hardware store items and some 15% used other items -- how would one do this? looking for advice how to ...

Devon not on the boards from July 25th to August 8th

Hi everyone! I will be gone as I will be getting married! While I am out please and if you run across tags where it is just myself please tag elizabeth@ebay or kyle@ebay. If it is not urgent I will be sure to get to them once I am back.Thank you all ...

How to find items that I newly listed to make adjustments

As I list items I used to get an email within minutes to say that my listing is now live with the details and images etc of the item. I get the option to view it or revise etc. I often have to refer back to these lists of recent listings to make adju...

NEGATIVE FEEDBACK --

EBAY IS SO GOOG WITH SELLERS... a buyer asked me from USA to cancel his transaction as he thought my shipping is too expensive, well did he not read my discription about my shipping before he bid? 2 comics is over .200 grams , from here we can't send...

Answer to false claim

I sold 2 items in a multi quantity listing with variations. Buyer selected twice the same variation. I shipped a few days ago, buyer jumped to message me there was only 1 in the package. He bought 2 of 2 i had of this variation... And i don't ship th...

Ebay complicit in fraud and threatens to charge me as part of fraud

I have a case where a buyer is lying about some boards not working for him, sending a photo of just 1 of 2 required boards installed with a fuse removed. I accepted the return, he provided FAKE return shipping information. The time has expired, I ask...

Are there new rules for Canadians selling on dot COM?

As a Canadian with US suppliers, I would prefer to sell to US residents. I am having difficulty creating a sellers account on dot COM. Is it mandatory to have a US bank account and US credit card?

Resolved! Listing bullion and fluctuating prices - how to revise list price

Hello, I have never listed silver/gold bullion before, but I have been wondering how sellers are doing this with the constant fluctuating prices of gold & silver... I didn't think you could increase your list price (of Buy Now listings), but I am see...

Resolved! Fee to revise a listing (increase asking price)

Does anyone know what is the fee when you revise your listing by increasing the asking price?? Ebay states here that "There's no fee to revise a listing, UNLESS you add a special feature or raise your asking price." So I am wondering what is the fee ...

Advertising

Skimming through Facebook and between the You Know You're From Victoria When, science ficton convention updates, pictures of relations I have never actually met, pictures of friends I have never actually met, posts about archeology, stories from Vict...

Buyer Never Picked Up Item After Requesting Local Pickup

I've seen a few similar posts but none that are the exact same situation (regarding an in person pick up) so I thought I'd post.I sold an item and buyer requested to pick up item in person, saying he is local and wanted to save some money on shipping...

Seeking Advice. Buyer claims item not received. Tracking shows delivered.

A buyer has opened a case against me seeking a refund for item not received. I shipped the item directly through eBay with a tracked Canada Post service. The tracking shows the item as delievered. I'm wondering how I should approach this situation. T...

FedEx Canada to USA - extra fees at the other end?

I've noticed recently that FedEx International Ground shipping to the US is often significantly cheaper than Canada Post Expedited Parcel/Tracked Packet. Is there a catch at the other end? I've only received a couple of items from abroad via FedEx an...

Do / Can you reuse envelopes?

I have about 20 used bubble envelopes that I would like to reuse for shipments. Most are from Amazon and a few are the Amazon prime envelopes. Do / Can I reuse them? Have you reused them and what happened?

ENDING THEN RELISTING A ITEM

how many times do you think you have to end your listings and them relist them with all those issues that alwasy arrise doing so to see a bump in sales - i have been doing this twice a month and the first time i did it it worked and was pleased but n...

Tangerine Not Supported Error

Yesterday, which was Tuesday, I was expecting to receive the routine "we sent your payout" email. Didn't happen, what they did send me though was an "unable to verify account details" no payout for you kind of blurb.Upon checking out their resolution...

What would you charge for shipping CD's to the US?

Right now postage through chit chat is $7.44 CDN for media mail. It cost about .50 for the envelope and supplies etc so that would be $7.94 to break even. What would you charge for shipping considering that I pay about 15% in fees? I was thinking 8.5...

Shipping Not Specified Error

I have been having this problem for the last couple of weeks. I have reached out several times and usually get the same conversation. This has been terrible for my Ebay business.The issue is that as of late, all of my listings started to not display ...

Order glitch

Someone bought an item from me and the order duplicated. It's the same order number. One is written as paid and awaiting shipment, one is written as awaiting payment. Different purchase time. Never seen that. It's a single quantity listing. Not sure ...

Shippo

Is anyone else having trouble with Shippo? I haven't been able to print any shipping labels for at lesast 5 days.They are not showing up for me to print. They dont answer my inquiries as well.Thanks in advance

eBay App bug Android 6.117.0.1

Hi, Just wanted to report a bug on Android. App version 6.117.0.1 Under settings, address, you cannot edit an existing address or create a selling address because there is a constant error about invalid phone number. Tried adding a 1, reinputting it....

Resolved! Chit Chats Has Doubled Rates Overnight On Packages Under 1lb

Just a heads up to sellers ... ChitChats has doubled most of their under 1lb rates now that First Class Mail has been made redundant by the USPS. The new Ground Advantage seems to be poorly integrated into the ChitChats platform as of this morning. R...

Scammed by eBay.

In dispute, buyer clamed that watch is defective, because he is getting pain in the wrist bones after a minute or so wearing it. He said watch is working and looks exactly as described, but still claim it is defective. Requested full refund, eBay off...

Out of Country buyers with a USA mailing address

I have two recent buyers who according to their profiles where outside the country one in China & the other in Mexico but have a delivery address in USA one in New York the other in Texas. Both requesting refunds for items not received. (not large am...

HTS Code look up site

This is a pretty good HTS code loohup site. Canada Post has a pretty good one as well but some sites handle some things better than others! Another arrow for the quiver. https://uscensus.prod.3ceonline.com/

Canada Post Issues - July 13th - Printing Shipping Label

Wondering if anyone else came across this issue today (Jul 13, 2021)? Some reason it won't let me generate the shipping label for a sale today. It said make sure parcel size is within limits and check addresses are correct. Never came across this bef...

Absolutely appaled - treatment by ebay customer service

Gonna try and keep this as short as possible - had to make a new ebay account just to make this post, for reasons that will become clear. So I moved to Canada last year, and post xmas decided I had a few things I wanted to sell, and logged in to my o...