Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Order glitch

Someone bought an item from me and the order duplicated. It's the same order number. One is written as paid and awaiting shipment, one is written as awaiting payment. Different purchase time. Never seen that. It's a single quantity listing. Not sure ...

Shippo

Is anyone else having trouble with Shippo? I haven't been able to print any shipping labels for at lesast 5 days.They are not showing up for me to print. They dont answer my inquiries as well.Thanks in advance

eBay App bug Android 6.117.0.1

Hi, Just wanted to report a bug on Android. App version 6.117.0.1 Under settings, address, you cannot edit an existing address or create a selling address because there is a constant error about invalid phone number. Tried adding a 1, reinputting it....

Resolved! Chit Chats Has Doubled Rates Overnight On Packages Under 1lb

Just a heads up to sellers ... ChitChats has doubled most of their under 1lb rates now that First Class Mail has been made redundant by the USPS. The new Ground Advantage seems to be poorly integrated into the ChitChats platform as of this morning. R...

Scammed by eBay.

In dispute, buyer clamed that watch is defective, because he is getting pain in the wrist bones after a minute or so wearing it. He said watch is working and looks exactly as described, but still claim it is defective. Requested full refund, eBay off...

Out of Country buyers with a USA mailing address

I have two recent buyers who according to their profiles where outside the country one in China & the other in Mexico but have a delivery address in USA one in New York the other in Texas. Both requesting refunds for items not received. (not large am...

HTS Code look up site

This is a pretty good HTS code loohup site. Canada Post has a pretty good one as well but some sites handle some things better than others! Another arrow for the quiver. https://uscensus.prod.3ceonline.com/

Canada Post Issues - July 13th - Printing Shipping Label

Wondering if anyone else came across this issue today (Jul 13, 2021)? Some reason it won't let me generate the shipping label for a sale today. It said make sure parcel size is within limits and check addresses are correct. Never came across this bef...

Absolutely appaled - treatment by ebay customer service

Gonna try and keep this as short as possible - had to make a new ebay account just to make this post, for reasons that will become clear. So I moved to Canada last year, and post xmas decided I had a few things I wanted to sell, and logged in to my o...

Is EBay not collecting taxes in UK?

I sold an expensive item to a buyer to the UK. He has paid but I noticed that there was no taxes collected by eBay. Don't they collect taxes from that country? I am confused. Any of you guys know?

Ebay.ca - All items from first few result pages are sponsored?

Hi there,I notice something very strange lately on Ebay.ca. When I do searches, I notice that the first few pages of results contains ONLY sponsored/promoted items, instead of "some" sponsored items in selected spots in the result page. Some items do...

About Shipping Insurance

I've been using Shippo for a long time and buying insurance from Shipsurance via Shippo. I just found out that Shipsurance now only insures packages shipped from an Amercan address.Does anyone know where Canadians can buy insurance for Tracked Packet...

Item Damaged During shipping by Fedex - How to Claim

I sent an item with a Fedex label purchased via eBay and it arrived damaged - one of the figurines on a set of decorative bookends was snapped at the waist, in spite of my efforts to pack it properly. I've assured the buyer they will be made whole, a...

Listings not showing shipping options to buyers

I know this issue has cropped up in the past, mostly for newer sellers and usually is connected to incorrect measurement minimums when choosing shipping options during the create a listing. eBay's system only catches over maximum weights/measurements...

Ebay thinks I'm in the US? Shipping is all messed up.

I listed two items, no problem. Then when I went to list the next one, I realized I clicked on the ebay.com instead of ca. Was filling out a a sale when I noticed things were different. Stopped, backed out. But now my shipping options are constantly ...

Resolved! Shipping Tab shows Ships To - Worldwide despite selecting Domestic and Ships to United States only?

I would like to ship to Canada and the US only. My listing under the Shipping Tab is showing Worldwide, despite only selecting a domestic service and "ships to United States " for the one international shipping service. I did exclude all other countr...

Adding Tracking numbers for multiple sales

Recently I had sales in two of our stores to the same buyer on the same day. Naturally I packed both orders into one box and shipped with tracking to the US.eBay would not permit me to add the same tracking number to both listings (only the first).Th...

Items Specifics (Toys & Hobbies... Action Figures) needs updating

The issues I have with Item Specifics have been happening since inception, so hopefully if I post about it here, someone at eBay can eventually address it. We've been told countless times to fill-in the specifics to get to 100% to help with your sear...

Anyone else not get their MP Payout yesterday?

Since enrolling in MP nearly 2 years ago, i have received my Payout, in my bank account, every Tuesday without exception. Until yesterday, when it didn't show up. Anyone else not get their's yesterday?

Fed Ex shipping rates

So since Fed Ex is now a fixed rate shipping option on Ebay Canada, how am I suppose to know how much to charge the customer? There is no Fed Ex shipping calculator on Ebay and since Fed Ex rates are very different (expensive) on their own website co...

Anyone else get a message from eBay about their US Top Rated status?

Got a message today from eBay notifying me that I'm under a "grace period" with regard to U.S. Top Rated Seller status. Thing is, I don't think I've ever been TRS in the US region because I send a lot of things without tracking? I list solely on eBay...

Suspicious activities from a buyer

I do have a listing selling online codes at $0.99 for a trading card game. Unfortunately people only buy those to get feedbacks. I have a buyer who bought like 3 codes with 2 different account. I send them and moved on. Few hours later i come back on...

Ebay holding my money hostage and lying to me on multiple occasions

I have been treated horribly by ebay and lied to on 5 occasions about these holds on my money.I sold 4 items that were expensive to ship. I had to BORROW money to ship them as ebay held my money.When the first item was delivered on the 2nd of Feb I p...

Yes ebay no longer offering protection for tracked items below 250.00 for item not received claims.

I shipped an item with full tracking worth 100 dollars, and ebay ripped me of when the buyer filed an item not recieved claim, despite tracking showing the item was deliverd. When appealing, ebay said tracking was not available at the time and had th...

Ebay no longer will sell more than $100 insurance for packages going to US from Canada

I recently (last week), discovered that goshippo was no longer selling insurance for items sent from Canada to the US. I ship with Canadapost, with the lable bought via goshippo (until now). Or with Ebay as a back up. As a backup, I tried to print a ...

advice re / cancelling a sale

hi, 1st of all I know that this is my fault , I should of been paying attention to the listing. But I accidentally lowered the price of a lot pretty drastically (60 to 30) and forgot I had free shipping on. Given that its a lot t will cost me at leas...

Item returned - incomplete address - what now?

First time this has happened to me. Buyer bought an item from me, paid quickly and I shipped it. I purchased the shipping label on ebay so it provided the shipping address. I received the item back today marked "no such address". I did check their ad...

Resolved! Shouldn't a new member have to establish some credibility first?

Im not going to get into the specifics, as Ive been dealing with this all day and Im tired. But shouldn't a member with an account that is only a month old, have to establish some sort of credibility before they have control over an experienced membe...

Selling/reselling eBay store coupon/supplies

I have store coupons for a 3rd quarters in a row now. They have nothing useful for me. I took polymailers everytime because this is all they have that i could maybe use, but i'm just stacking them. I used like 5-10 max on 200 in 6 months. I'm getting...

Resolved! Buyer wants me to buy him extra things to ship to him

Hello,Bit of a strange issue here. I recently made a sale and after he paid the buyer sent me a message with a list of things he wanted me to buy him (some books) and add into his parcel as the seller wont ship to his country. I replied saying I will...