eBay

dobo5250 · ‎04-15-2025

i have a customer who is going through a major audit and needs a receipt which he has lost, of a item ,I sold him over a year ago more like 14 months. is there a way to get a record of that from ebay he just needs to print it off -- I would just give him a receipt of the sold item myself-- but for some reason, his auditor needs it to come from ebay. any help with this??? anyone ??? -- customer is a good customer and seems like a very nice fellow so I would like to help if I can

mrdutch1001 · ‎04-15-2025

The customer should be able to secure that info through the purchase history.(available from their eBay account, assuming the buyer has an active account)

However, the seller can obtain some info, but maybe not exactly what is needed, by going through this method: In Seller Hub >Payments>All transactions>to the box that defaults to"Last 90 days" click on the down arrow and select custom> then select your time frame>click on the order # and then you can obtain some of the info, just not the exact info as would have been contained within the original packing slip.

Has the buyer not attempted to check their own purchase history?

flipistics · ‎04-15-2025

As long as they have an eBay account, the buyer can do this from their purchase history. They need to go to My Ebay -> Purchase History, click on View Order Details for the order in question. If it's older than 2 or 3 years they may have to just print off that screen. If it's newer, there should be a link at the bottom of the page to View Invoice which gives the full tax invoice.

dobo5250 · ‎04-16-2025

thanks to all for the info -- they claim that they can only back about a year to print any receipts out and I am sure this purchase was about 13/14 months ago -- so they, as I have ,no records past a year -- they used to be able to go back more than before I remember, but not any more I guess . i hope this doesn't really screw him up with the audit

lotzofuniquegoodies · ‎04-16-2025

@dobo5250 wrote:
thanks to all for the info -- they claim that they can only back about a year to print any receipts out and I am sure this purchase was about 13/14 months ago -- so they, as I have ,no records past a year -- they used to be able to go back more than before I remember, but not any more I guess . i hope this doesn't really screw him up with the audit

@dobo5250

Under their purchases there should be a tab for all or by year (See orders). When I checked mine it lets me go back to 2018. This was on a PC. Unsure how it looks with app.

flipistics · ‎04-16-2025

@dobo5250 wrote:
thanks to all for the info -- they claim that they can only back about a year to print any receipts out and I am sure this purchase was about 13/14 months ago -- so they, as I have ,no records past a year -- they used to be able to go back more than before I remember, but not any more I guess . i hope this doesn't really screw him up with the audit

I was able to go back about 2.5 years for the full tax receipt and well beyond that for just the normal receipt (without the HST numbers).

You can sort of get the packing slip for them yourself. After 3 months it no longer shows their name or address, but it does show the item, amount, tax, etc. It might help them at least a little. It doesn't have the GST/HST numbers though. You can get it by selecting the order and going to the Shipping box up above and clicking Print Packing Slip And More.

flipistics · ‎04-16-2025

@lotzofuniquegoodies wrote:
@dobo5250 wrote:
thanks to all for the info -- they claim that they can only back about a year to print any receipts out and I am sure this purchase was about 13/14 months ago -- so they, as I have ,no records past a year -- they used to be able to go back more than before I remember, but not any more I guess . i hope this doesn't really screw him up with the audit

@dobo5250
Under their purchases there should be a tab for all or by year (See orders). When I checked mine it lets me go back to 2018. This was on a PC. Unsure how it looks with app.

Maybe it could also be under "Show hidden" rather than All Purchases? I don't know if all shows hidden or not.