eBay

bentley65

Hi. I sold something to a person in Dallas Texas. It went untracked light packet Airmail. I sent it on July 11th. The lady said she still hasn't gotten it. It normally takes 8-10 days.The expected delivery date was July 27th (on the ebay invoice). I want to refund before she files a case and Ebay steps in to avoid the extra ebay charges and because it is the right thing to do. First refund ever. What is time window for the refund? Is it the order form date of expected delivery July 27th? Also I planned to ask the buyer if it shows up to please tell me and I can redo the listing so she can pay me. Is that a good idea or a bad idea? Thanks for any information.

bentley65

Hi. When I view my active listings (I do not have a store). I see every listing has "ad not showing. Your ad rate is below the minimum." Then there is a blue edit listing button. Anyone else getting this? Are we now forced to pay more for promoted listings like the US sellers were recently? I also noticed my views were very low just recently. Wow. Just wow.

shv.-68

I am new here. Today, I received my first offer from a customer in the US, though I listed my item on eBay Canada. 1. Is it common to have customers from the US? 2. How should I handle the shipment? I asked both FedEx & Canada post, and they charge around CAD$52. 3. Can I ask the buyer to pay for the shipment? If so, how can they pay it? online? p.s. I have included free shipping in the shipment section of the item. But I don't see anywhere writing international free shiping. I don't think I mentioned that. Thank you!

houndmemories

I recently received a message from Ebay that my account has been permanetly restricted. I was given no reason for it and I have only been selling since January 2022. I sell collectibles that I have gathered over the years plus things from my own cupboards. I have never received any complains and all my feedback has been excellent. I only sell to Canada and the US with 1 to Mexico. I reached out to FB and told my story and 2 days later my account was reinstated but my store front was gone. So I started relisting my items. Then today I received another message - I have been restricted again and must produce receipts, etc for eveything I have listed. Impossible. These are 40 years of collecting and living. Has anyone else encountered this. I am at a standstill. Thanks.

mynic_lk

mynic_lk

hello , can i sell now on Ebay?

mommykins41

Is there a way to get shipping charges taken out of my pending money instead of my bank account? I know one of these times it's gonna bounce from my banks end. I don't understand why they wouldn't automatically do this?

pioneergirl210

I would appreciate it if someone could help me resolve this problem. I'm getting messages from buyers saying they aren't able to purchase from me because I won't ship to them. I ship worldwide. I have spent hours on the phone to ebay and it isn't resolved yet. I've been trying for at least two weeks. Thanks in advance for your help.

pomskypipes

I have been buying items and now would like to sell but want items listed in US dollars. Do I need to open a new account on ebay.com or can I do this on ebay.ca. Also, can I use my US credit card to receive the funds?

wilmcal0

Buyer opened a return case on June 29th (I accepted the return, in fact I insisted on it, buyer was tring to extort a partial refund) I purchased and sent the buyer a return label (Canada Post) on June 30th. This was my first time issuing a return label, so I contacted Customer help chat, in order to make sure that I had done it correctly. I received an email response from ebay concierge Nica B. that everything was indeed in order (Sending you the Assurance of your Seller Protection on this Return Request! Check here SR# 1-445105560580). Not (wisely) trusting ebay one bit, I contacted ebay several more times for assurances: Customer Service Chat Transcript - SR# 1-444886582907 SR# 1-444892644077 SR# 1-445095491539 SR# 1-445105560580 SR# 1-446034828317 SR# 1-446047034577 SR# 1-446748411839 All customer reps assured me that everything was in order and to just sit back and wait for the return. Ebay escalated the case on July 7th and then put the case on hold until July 11 (not sure why). I checked back with ebay on July 11th, only to be told that the hold had been cancelled and the case will automatically close in my favor on July 22 if the item has still not been received. Next day, July 12th, I receive an email from ebay stating that the case has been closed in favor of the buyer (who hasn't shipped anything yet). The reason? Ebay claims that I have not responded to the case?????? WHAT THE #@&* IS WRONG WITH THESE PEOPLE?????? Nothing but a bunch of liars and clowns!!!! If this doesn't get completely fixed, I will be suing ebay....

checkpoin_67

Dear eBay support Team This is to inform that I received below E- mail from your end. "Hello nadeesha-1995, We wanted to let you know that your eBay account has been permanently suspended because of activity that we believe was putting the eBay community at risk. We understand that this must be frustrating, but this decision was not made lightly and it’s important that we keep our marketplace safe for everyone." However as per my best knowledge I did not involve any activity eBay community put any type of risk. I went through your policies and procedures end to end and currently I'm a members of your eBay Seller School. Futher following certificate obtain successfully. #Fundamental- Essential Guide to Selling on eBay #Intermediate: Essential Guide to Accelerating on eBay #Advanced-Essential Guide to Scaling on eBay How ever I have noticed that soon after I linked Payoneer account to eBay, I have received above email from your end.I really appreciate if you could let me know any further information to verify my details.I really hope to expand my business with eBay platform .Most of my business partners recommend eBay for worldwide business expansion.Looking for positive reply from your end to became a leading seller at eBay.

anpine_38

Hi, I already sell in Canada and the US but I don't understand how to modify my shipping cost for customer in Australia. I filled Canada part, US part. I'm puzzle where can I fill the shipping cost for Australia. Thanks.

wilmy_40

Hi I have two orders delivered with positive feedback. How can i update eBay so that they release the funds?

allenj979

Can anyone guide me through in chronological order step by step how I can get started to post and sell items on ebay ? Thank You Allen Montreal Quebec Canada 🇨🇦

prairie_good_deals

I recently tried out using FedEx labels to ship some items (mostly to the US). However, I have not been charged anything for these labels. They have told me the costs, but have never seen any changes come through for those purchases. I contacted ebay and they say FedEx has their own billign cycle and that those charges will come eventually, ..but when does that happen? Anybody know?

mbpctek

Why is eBay fee’s so high now. Like it’s not worth selling here anymore unless you are a business.. use to be best place to sell used items. Now My options here in Canada are Kijiji or Facebk marketplace..or is this just me.

wilmcal0

Does anyone here have experience creating Canada Post Small Business online return labels? If so, I have some questions...

shallow_karl

I need the ability to see which listings are older than a certain time, the ability to delete them en masse and I need a record of which listings were deleted. Is this possible? I've not been able to determine it.

wilmcal0

Is there anyway that I can contact a 'knowledgable' ebay rep outside of Customer Care chat, as I cannot use voice mail (deaf). I have been back and forth with a return issue with the chat people for over a week, different people each time, different answers, contradictory answers, or no answers at all. I have receieved some direct email responses from 'higher ups' that are no responses at all, just stating the obvious without giving an answer. Most of these people seem to have a poor grasp of English and many don't understand what my issue is, despite reapeatedly explaining it to them. Perlie, Kadesh, Ma. Nelia Macaraeg, Jinky, Jonahlyn and so on.... Everyone of these people have assured me that they are there for me and will take care of my issue, but as soon as the chat ends.. THAT'S IT, nothing more ever happens!!! Brushed off... Any help?

rocketcarsgofast

I've moved internationally. I'm selling to people in the new country and buying from people in the new country. I would like to transfer my account and importantly, my seller rating and reputation to the new country, so I don't need to worry about things like the Canadian GST changes. How do I do this?

sjf1945

Would someone please tell me how to do this or direct me to the instructions.

andyclassicfootballstore304

I have shipped an item internationally a few days ago via UPS and it has arrived at the buyer's country. UPS told me that they couldn't reach the buyer and request another contact phone number. I called UPS as well and it seems that they need the buyer's tax ID. I sent buyer a message to ask him to contact UPS and provide him with the UPS 's contact number in his country. He has not replied to either me or UPS and UPS now gave me a deadline to return my parcel. What should I do in this case? I have done everything I can so should i be safe if he opened an INA case in the future.

orangemotorsports

I have all ads setup for international shipping but people are still not able to see a shipping qoute to them. How can i fix it?

mnh**

Please help if you can TXS

expressionsinvintage

So here is my question ... how do I list any new items I post so that when a USA buyer clicks on my listing they see the shipping amount that corresponds to the Chit Chats rates? I always use calculated shipping and I am thinking that Chit Chat should be able to use my input information of size and weight in my listings ??? Or does it not use that information? I understand that when I sell an item I have my store hooked up to Chit Chats to import the shipping information of size and weight there (I think?) but I don't see how the BUYER gets to see the shipping amount for each item as they browse through my items. That's the important part ... so I can attract more USA buyers. The other question is: can I somehow using a bulk edit change ALL my items' shipping to USA prices for shipping as they view my items? So confusing! Thanks to whoever can help me sort this out!

bentley65

I have noticed some of my items are in my overview page with share on a blue button beside them. I don't have any other social media spots to share anything. I tried sharing on my pinterest and it seems to do nothing. I don't want to share on my fb for personal reasons. Does anyone else bother to share listings and if so do they help you sell anything? Do the bots penalize me for not sharing? Thanks for any info you can share.

savageliam1978

So I decided I should select this option from now on considering I selected a generic shipping price for some items but ended up getting burned on shipping to certain areas, like Newfoundland, which ended up costing 10 bucks more the other day. So upon relisting all my items today, I chose this option and added dimensions and weight (had to to be able to post), so I figured I could weigh once the sale is complete so I can give an exact shipping quote to the buyer. Unfortunately once I clicked on one of my listings, eBay had already put in a shipping price for me, which was the cheapest price for the country. Does this mean that the buyer will automatically pay this price for the final cost, or will it tell them to contact me for a shipping price? I don't like the fact that I can't set a price after the fact and may be out of pocket. Any info people?

doc_scribe

I have - or had - 130+ work-in-progress listings in my Drafts folder a couple of months ago. Then before I could complete and schedule more than a handful of these works-in-progress, they began disappearing, and in no discernible pattern. Initially I dropped under 100, followed by another 15 or so more in subsequent days and weeks. But then yesterday, after relisting a couple of drafts my remaining total dropped by 20 plus. This morning I woke up to another one gone. Today, I'm sitting at 51 drafts total out of my original 130+ roughly 6 weeks ago with less than 20 relisted during that period. FTR, none of these drafts had gone without an update and save within any rolling 30 day window. Any idea how or why this might be happening? Has eBay's draft reterntion policy drastically changed recently?