EBAY CONTACT

Does anyone have the real name of someone who works for eBay Canada? How about a real phone number for eBay Canada? Fax number? Email address?  Hell-- oops, I meant- I'll take an Ouija board at this point.  Is Richmond St in Toronto the actual address of eBay Canada, or just the legal mailing address of a law firm they use in Canada? I see they have jobs in Canada—mostly are 'hybrid'—but I can't deal with the lack of transparency of dealing with eBay in the US anymore.

Message 1 of 17
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EBAY CONTACT

@brle_5065 

 

You may be better off asking your question here to get suggestions from experienced users.

 

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.

 

What options you see may depend on your particular issue and how busy that department is at the moment.

 

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

 

If nothing else works, try this (US) link:

 

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

 

There is no Canadian equivalent link that I am aware of.

 

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

 

Otherwise, try contacting eBay via social media direct message:


https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Message 2 of 17
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EBAY CONTACT

Good luck with that!

Message 3 of 17
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EBAY CONTACT

No- the issue I have is with trying to deal with eBay in the US- to start with you have to argue with an AI to talk to a real agent- then there is often language issue- and the fact that the CSR's that we deal with are dealing with THREE countries- Canada, US and no idea why- the UK.  So try talking to them about tax related issues, for example- and what is and isn't HST/GST exempt- they don't have a clue- it's not fair for eBay to expect these people to understand international trade law.  Then, there is are arbitrary decisions that are made with very little recourse- and asking to speak to a supervisor- good luck with that.    I've tried to use ebay on X- that was a waste of time- again- you have one person dealing with 12 issues at once- so it takes anywhere from 4-19 minutes between messages - I've had it.   Oh... my favourite- finally- two months ago, I was given the phone number of eBay customer service- so I could call them directly- it worked a few times- but guess what- today, they want a ZIP CODE to verify your account- with no way around that option.   Just frustrating- I got the GM Canada's name- and plan on writing him- IF I can confirm the actual street address- or an email or fax number.

Message 4 of 17
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EBAY CONTACT

What exactly is/are your issue(s)?

 

List them here and then maybe you will get a reply that can clarify your concerns and guide you in the right direction

Message 5 of 17
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EBAY CONTACT

Well.. how much time do you have?  Thanks for the offer Brett- but the issues are too involved-   I'll give you ONE example- I was notified today that I had an item removed because of a Product Safety Issue- in the email it listed a link to an Australian government website- I went to it- and my product was fine- nothing in there said it couldn't be sold- even if there was an issue there was an exemption to the even if it couldn't be sold- it could be if it were a 'one-off' meaning one seller to one consumer.  

I got someone from eBay to call and explain what I found on the link they sent me. I said, If the issue is selling the item in AU, then I won't sell that item there. Would that fix the problem?    I was told they would have to checked- and they connected me to someone who knew even less than the first person- after being on hold for 10 minutes- she came back and said the item was 'recalled by the manufactuer' in 2019- I said that was interesting because the item was made in 2023- She asked if I appealed the decision, and said no not yet- thinking it would be easier to work it out over the phone.  She told me not to bother because the appeal would be denied.  I said I didn't understand because right under my pictures, there were pictures of the same item being sold by 12 other sellers-  She got snotting and accused me of wanting to sell a dangerous item- I admit I was on speaker phone- so I raised my voice and said I don't appreciate being accused of selling unsafe items- she hung up on me.  I looked up on Google and found the recall notice from 2019- same manufacturer- different item- I'm sick of it.  Sorry.. I'm rambling- but this is one of many problems since before blackfriday.   Promises made to be 'taken care of' once issues were fixed- and nothing- To many times talking to people who don;'t have a clue. 

Message 6 of 17
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EBAY CONTACT

Maybe inform us about the product, model number, and brand.

 

...the rest of your post is just rambling and ranting, no wonder you get nowhere in your inquiries,

Message 7 of 17
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EBAY CONTACT

@brle_5065 "even if there was an issue there was an exemption to the even if it couldn't be sold- it could be if it were a 'one-off' meaning one seller to one consumer."

 

What does this even mean?

Message 8 of 17
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EBAY CONTACT

and you really believe there is such a thing as Canadian customer service for Canadian eBay members?

and again Good luck with that!

Message 9 of 17
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EBAY CONTACT

One step at a time- this is why I didn't want to waste anyone's time.  I don't appreciate the comment "no wonder you get nowhere in your inquiries."   Why bother going into detail- what magic can you or anyone else on here do- which is why I was asking for contact information... not for you to solve the problem- because you can't- unless you are an eBay decision maker- are you?  But for fun-- here you go- this is  the link that I received with my notification about the item being taken off eBay- Button and coin batteries mandatory standards | ACCC Product Safety  It's a AU government website-  Basically- the item sold have to clearly marked with a choking hazard warning which mine does.  If you look under:  Products, the mandatory standards do not apply to the last point: 

  • re-supply of consumer goods in a one-off transaction by a consumer such as a private sale to another consumer.

When you look into the actual makes of the type of batteries, the item I am selling uses a CR2032- fairly common.  If you look at the links on that page, they list the batteries involved- mine isn't one of them.  As far as what I am selling- I can't share the item without running the risk of afoul of their infraction.   I can show you the listing of all the other sellers selling the same item.  Here is one- if you scroll down, you can see 20 more of the same item:  Portable Scale Digital LCD Display 110lb/50kg Electronic Luggage Hanging Suitcas | eBay  (I'm not sharing the listing to get the seller into trouble- just making the point.)

   I was asked if I appealed the decision—I said no—and then I was told not to waste my time.    I attempted to explain that it didn't make sense because there were dozens of other sellers- she suggested that I wanted to relist the item- even though I knew it was recalled because of a safety issue  and if I did- my account would be suspended- I told her that I was offended of the accusation- and suggested she gets her facts straight before making allegations-she hung up on me-   

Now, they said the item I'm selling was recalled in 2019—it wasn't. The recalled item is attached—it was sold on Priceline. The recall notice doesn't even show the manufacturer's name! I've checked Canada, the US, the UK, and the EU, and no similar recall notice has been issued.

That's why I'm ticked off- 

The other issues I mentioned are things that have been happening shortly after Canada Post went on strike- before Black Friday where Canadian sellers that had stores were not able to offer discounts- That lasted till almost the end of November- We were told that there would be remuneration of some for the error- never happened.  Then in January, we had a similar issue and told the same thing- still nothing.   

Yes, according to someone here, eBay doesn't care about Canada or its sellers because we represent less than 1% of the market - actually, it's 1.25%, but his point is still valid (although- that is the number of sellers using the .ca site,_- not Canadian sellers also using the .com, .co.uk, .au etc, nor does it include the Canadian buyers).  All I can say is I've lost thousands of dollars in sales- and now this $20 item is the straw that broke my back- The accusation of me knowingly trying to sell dangerous items is offensive and insulting- But as Dutch says- if I don't like it- what am I doing here?  

So the Canadian GM- is getting a letter- and I'm hoping Dutch is wrong.  

Message 10 of 17
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EBAY CONTACT

The bottom line is exactly as you mentioned: eBay "Canada" just adds the domain .ca to the site, that's it. They don't offer local support. 

 

Just a business move from eBay to make believe people in Canada that they have some interest in the local market.

 

Maybe for buyers. But for sellers? Nope. If you have an issue, you are on your own. 

Message 11 of 17
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EBAY CONTACT

Possibly, you're right, John. Obviously, the #1 site with eBay is .com, a fairly distant #2 is .co.uk, and so forth.    I did the math a month or so ago when the comment about us being nothing to them- the fact is if you add Canada to the UK, along with Germany, Ireland, Italy, France, Australia, and Mexico- suddenly our numbers aren't that small, and we outnumber the .com site by a fair amount- too bad there isn't a way of connecting with sellers from these other countries- because then they would have to listen.   I'm curious to see how the Canadian GM responds to my letter.

Message 12 of 17
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EBAY CONTACT

your post is just rambling and ranting, no wonder you get nowhere in your inquiries,

One reason I usually suggest going to the social media Chat rather than the phones, is that actually writing out the problem gives the opportunity to organize thoughts .

Another is that "then there is often language issue" which disappears when we don't have to deal with that incomprehensible Utah accent.

A written question or answer can be considered before response, because the reader has time to think about all the possibilities.

And of course, the phone reps do not work directly for eBay but for a subcontractor in Utah and are often undertrained.

Most important is that those subcontractors have quotas, and their job is to get you off the phone.

Message 13 of 17
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EBAY CONTACT

" I'm curious to see how the Canadian GM responds to my letter."

and you are assuming "that person" is actually going to "read" your letter...

Message 14 of 17
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EBAY CONTACT

marnotom!
Community Member

I doubt that there's anybody employed by eBay Canada who knows how the site works and why it works the way that it does beyond the basics.  Those still employed by the company are likely virtual paper-pushers.  Interpreting policy, deciphering decisions made by AI, and customer service just aren't their thang.

 

As suggested elsewhere, eBay Canada's customer service department shut down in 2009.

 

https://www.cbc.ca/news/canada/british-columbia/ebay-to-close-vancouver-customer-service-office-that...

 

The Canadian site just doesn't generate enough revenue to support all the bells and whistles that the US site has under its belt, be it customer service, coupons, or support for alternatives to the postal system.

 

 

Message 15 of 17
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EBAY CONTACT

CSR's that we deal with are dealing with THREE countries- Canada, US and no idea why- the UK.

Well, they are all English speaking countries, for a given value of "English".

You could try asking the question through the Irish or Australian sites , hoping that you get a different batch of CSRs although they are only slightly more likely than American ones to have the answer to a Canadian question.

Message 16 of 17
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EBAY CONTACT

@brle_5065 "But for fun-- here you go- this is  the link that I received with my notification about the item being taken off eBay"

 

So, all this drama is about one of your items being removed by eBay for a violation?

 

One item, right, not a whole bunch of them?

 

Well, good luck with your crusade & let us all know if you get a reply to your letter.

Message 17 of 17
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