09-26-2013 10:34 AM - edited 09-26-2013 10:39 AM
Feel free to share your thoughts about the Global Shipping Program here.
A few questions to get the ball rolling:
Please try & keep the comments constructive 🙂
If you have any questions about the program, please post them here.
03-06-2014 07:44 AM
@marnotom! wrote:
@arlene_v wrote:
Is it legal under Canadian law for for a company to charge Canadian tax and duty, and yet not be obliged to provide taxpayers with the exact amounts charged? Does a company's T&C override Canadian law?I'm not a lawyer so I can't answer these questions. That is why I would very much like this program to be subject to serious legal scrutiny. Maybe what is legal in one country is not in another?The precedent is worrying. This is not what Canadians are accustomed to. We are very used to paying tax all the time, day in and day out, LOL, but we know the charges exactly to the last cent.As for action, I agree. Something other than posting here needs to happen.eBay or Pitney Bowes has argued that it's not charging tax and duty, at least in the sense that you and I generally know it. Pitney Bowes as appointed "importer" pays the tax and duty owing on a GSP item. What the buyer effectively does is pay Pitney Bowes that money back out of those mysterious import charges.
It's been brought up in this discussion at least once that the process in which Pitney Bowes gets granted power of attorney so that it can be considered "importer of record" may be questionable since nothing is ever signed to grant this. I don't know how much substance there is to this argument, but that's probably what should be looked at first rather than the issue of the GSP "charging tax and duty".
Thanks for that additional info Marnotom!
I found this info online as a guide to Non-Resident Importers of Record ....
"Even though you may not have a permanent establishment
in Canada, you may be considered to be “carrying on
business in Canada”, in which case, you’d be required to pay
GST/HST if your worldwide revenues are more than $30,000
CAD.
If you do register for GST/HST, you’ll need to collect it from
your customers on behalf of the Government of Canada.
(The GST/HST should be indicated as a separate amount
on the commercial invoice.) ...
If you choose not to register for GST/HST, you’ll still be
required to pay GST to Customs when importing your
goods. A non-registrant is not legally allowed to collect GST,
however you should include the GST/HST in the selling price
as a cost (GST/HST must not be shown as a separate line
item on the commercial or Canada Customs Invoice)."
Then I found this page:
http://www.trilliumcustomsbrokers.com/TCB/nri.html
To quote.
"Should you choose not to register, then a copy of the Canada Customs entry evidencing the amount of GST paid must support your invoice to your client.... It is also important to ensure that the tax you pass on will match the amount paid at the border."
This article also clearly states "Non-Registrant (importers of record ) must supply Canadian customers with a copy of their B3 (Canadian Import Entry) to substantiate the GST paid status of the goods purchased.
Sorry for the verbiage, but my reading (not a lawyer, though) is that amounts paid in GST (and HST) should be made clear to the Canadian customer (ie eBay buyer) by the importer of record (ie PB) whether PB is registered to collect tax or not.
Which is currently not the case.
03-06-2014 08:51 AM - edited 03-06-2014 08:54 AM
@marnotom! wrote:
It's been brought up in this discussion at least once that the process in which Pitney Bowes gets granted power of attorney so that it can be considered "importer of record" may be questionable since nothing is ever signed to grant this. I don't know how much substance there is to this argument, but that's probably what should be looked at first rather than the issue of the GSP "charging tax and duty".
________________________________
Yes, thanks for pointing that out as well ..that the issue of Power of Attorney has been discussed here before. I found this thread.
http://community.ebay.ca/t5/Buyer-Central/What-legal-right-does-Ebay-have-to-charge-me-tax-duty-on-g...
03-06-2014 12:18 PM - edited 03-06-2014 12:19 PM
@arlene_v wrote:
Sorry for the verbiage, but my reading (not a lawyer, though) is that amounts paid in GST (and HST) should be made clear to the Canadian customer (ie eBay buyer) by the importer of record (ie PB) whether PB is registered to collect tax or not.
Which is currently not the case.
My reading of those documents is that those conditions are in the context of an American business wishing to do business in Canada (re)selling merchandise.
I'm not a lawyer either, mind you. 😄
03-06-2014 12:33 PM - edited 03-06-2014 12:36 PM
@pjcdn2005 wrote:Why would the figurine be tax exempt?
Because it was under the minimum cost ($20). I do import a lot and know the rules. And I've never minded paying legal tax when it is due.
So whoever kudoed you on this comment (marnotom!) should probably have waited for the response 🙂
That said my entire response had nothing to do with the cost, as I mentioned.
03-06-2014 02:12 PM
@kxeron wrote:
@pjcdn2005 wrote:sharkgun, You should be filing an item not received claim with ebay or paypal. As long as the item reached Kentucky, it will be the gsp people who will be responsible for refunding you but the only way to get that refund is by filing a claim.
Question...Do they not give you a link as to where you can check tracking?
Repayment is a non-solution, it simply brings the entire situation into the "Waste of time" category where people can spend hours looking for a valuable item on eBay, pay for it and have it shipped through the GSP only to be told that the item was lost and the alleged "only thing that can be done" is refund.
When I purchase something I expect with utmost force that object to be received in good condition and punctually. If I get told that I have to go back to square one it makes me question the stability of a programme like the GSP. I spend money to receive something, not just to get it back some weeks later with a questionable apology. If I received this sort of treatment, I would be tempted to invoice PBI for my time (even if a fruitless activity it'd set the tone that I value my time) I spent searching for the item and making the purchase on an hourly rate and asking for that to be reimbursed as well.
Again, as I've said upthread, the programme is grossly over-simplified and in this case lacks mechanics to start investigations on lost items once they leave Kentucky. Once they leave, PBI basically seemingly is only able to say "Oops, here's your money back, let's part ways." without even as much as an investigation initiation — not exactly confidence-inspiring.
I don't disagree with you. However, many posters have no idea what to do in that situation. Although a refund isn't the ideal answer, it is better than no refund at all.
03-06-2014 05:23 PM - edited 03-06-2014 05:24 PM
@ut.babe wrote:
@pjcdn2005 wrote:Why would the figurine be tax exempt?
Because it was under the minimum cost ($20). I do import a lot and know the rules. And I've never minded paying legal tax when it is due.
US$20.00 or CDN$20.00?
And are you sure it was tax you were paying and not processing fees? The way the GSP is set up right now, one doesn't really have much of an idea what the make up of the "import charges" is.
03-06-2014 05:44 PM
03-06-2014 07:50 PM
@catmartino11 wrote:
Why don't the sellers offer to ship purolater, no hidden cost for the buyer and better delivery with insurance, I would rather pay that than GSP. I will not purchase anything with GSP
Purolator is a courier company, just like UPS or FedEx. There service charges would be higher than the GSP charges and you would definitely pay all duty and taxes due. I don't know if this happens across the country but here, it is actually DHL who delivers Purolator international packages.
03-07-2014 12:07 AM
How do I contact The facility in Kentucky? Seing as how to begin an investigation on missing items, the sender must begin the investigation but once the item reaches the facilitty, the seller is not considered the sender, Pitney Bowes is, and they do not seem to have a contact for this kind of thing. My item has been missign for nearly 8 weeks now, with no updates, and The postal services Ive been told to reach do nothing but point me in another direction. The seller cannot do anything because once the item reaches Kentucky it isnt their problem anymore.
03-07-2014 12:25 AM - edited 03-07-2014 12:26 AM
@sharkgun wrote:
How do I contact The facility in Kentucky? Seing as how to begin an investigation on missing items, the sender must begin the investigation but once the item reaches the facilitty, the seller is not considered the sender, Pitney Bowes is, and they do not seem to have a contact for this kind of thing. My item has been missign for nearly 8 weeks now, with no updates, and The postal services Ive been told to reach do nothing but point me in another direction. The seller cannot do anything because once the item reaches Kentucky it isnt their problem anymore.
You should have filed a claim of non-delivery through the eBay Resolution Center before your time (up to 45 days after payment) to do so ran out, just as you would with a non-GSP shipment. I don't think you have any recourse through eBay now, although you could give it a try. Alternately, if you funded your payment with a credit card, you could try filing a chargeback with the card issuer for merchandise ordered but not received.
03-07-2014 02:31 AM - edited 03-07-2014 02:32 AM
I think that time limits for GSP claims are (informally) not as strict as claims against individual sellers, and an 'out of time' claim has more chance of resolution. It is in any case the only feasible route to finding out what happened.
03-07-2014 09:14 AM
@marnotom! wrote:
@ut.babe wrote:
@pjcdn2005 wrote:Why would the figurine be tax exempt?
Because it was under the minimum cost ($20). I do import a lot and know the rules. And I've never minded paying legal tax when it is due.
US$20.00 or CDN$20.00?
And are you sure it was tax you were paying and not processing fees? The way the GSP is set up right now, one doesn't really have much of an idea what the make up of the "import charges" is.
Yes I am sure. Thank you.
You maybe should not always assume that people don't know what they're talking about and people shouldn't have to post every single detail. Not to mention if you even bothered to read my initial post the costs didn't even concern me - I knew I would incur annoying costs.
It was about the P-A-C-K-A-G-I-N-G.
SO annoying when people focus on something that wasn't even the point trying to be made. Sheesh. Its why I rarely even come here anymore. If the cost didn't concern me then why the heck is it concerning you. Obviously my mistake for even including that sentence, I forgot about the nature of some people here. Ciao.
03-07-2014 11:01 AM - edited 03-07-2014 11:03 AM
@ut.babe wrote:Yes I am sure. Thank you.
You maybe should not always assume that people don't know what they're talking about and people shouldn't have to post every single detail. Not to mention if you even bothered to read my initial post the costs didn't even concern me - I knew I would incur annoying costs.
It was about the P-A-C-K-A-G-I-N-G.
SO annoying when people focus on something that wasn't even the point trying to be made. Sheesh. Its why I rarely even come here anymore. If the cost didn't concern me then why the heck is it concerning you. Obviously my mistake for even including that sentence, I forgot about the nature of some people here. Ciao.
Welcome back ut., and very well said.
Truth is that very few stick around for long if they have ideas of their own.
Getting challenged at every turn and called a liar (as I was when I posted that my item had been re-packaged by PB prior to the time they admitted to the practice) gets tiresome and most leave and never come back.
I do come here often because the GSP is now a large part of my eBay experience.
I also come here because so many of the ideas come from someone who buys so little (narmo's buying id has less than 35 FBs).
Obviously, experienced buyers will see things differently and with much more clarity.
03-07-2014 01:07 PM
Good grief.
03-07-2014 03:31 PM
03-07-2014 03:56 PM
__________________________________________________________________________________________________________
ragsn_old_iron wrote:
Purolator is not like UPS or FEDEX in that it is subsidiary of Canada Post Corporation and while it offers the flagship service of Canada Post it is a very small company globally compared to UPS or FEDEX. Like Canada Post, Purolator falls in to line with the CBSA and CRA for duties and tariffs and is a superior service for Canadian shoppers, but until the brand expands outside Canada you will see limited delivery by this great company from outside of Canada.
__________________________________________________________________________________________________________
Sir, I was unaware that Canada Post owned this Canadian Company. It does not say that in reading their history but 6 members make up their board of directors including the CEO who is also the CEO Canada Post. Thank you for that information.
03-07-2014
08:23 PM
- last edited on
03-09-2014
05:02 AM
by
kh-leslie
Scam! I want ebay to refund my money. Here is my conversation with the seller. He agreed to $15 for shipping and instead, I got charged $29 by ebay. Before I bid on the item, the shipping was shown as $22 (and no import charges). So I agreed, bought the item and then was told it is $29 not $22! I refused to buy and the seller said told me to pay full cost and he will give me a refund. Then we find out he NEVER got the money for shipping but instead it went to some ripoff shipping company! So I got no refund of $15 that seller has agreed to. i have this in writing. I will never buy anything again from ebay unless you step up to the plate and refund me the portion of the shipping. The $19 jacket I bought would hardly incur any import charges (small packets are rarely open). Instead ebay and pitney bowes immediately charged me outrageous $10 in duty - $29 in total (instead of $22 as was shown originally).
I want a $15 refund from ebay or you just lost another customer. Here is the whole exchange.
Dear,
OK, just paid. thanks. this is the message added to the payment as per our agreement:
Hi Albert, as per our emails : So I would owe you $19.50 + 15.00 = $34.50? Agree?
I am paying $48.36 right now, so please refund $13.50 (rounded). Thank you.
Please ship the item the cheapest possible USPS (United States Postal Services) option. All other carriers charge huge duty so please make sure it is USPS. thank you. Chris
- yogi799
Dear,
Can I trust that you will refund me my part?
Shall we do $15 and the most basic USPS shipping option? I don't care for any Global Priority. Standard USPS is what I prefer. Are you OK with that? So I would owe you $19.50 + 15.00 = $34.50? Agree?
Chris
- yogi799
Dear yogi799,
ebay opened the non-payment not me, it will not let me send you an invoice because you are using global shipping. all I can do is refund you the balance after you pay, sorry for all this.
Dear,
hi , i just won this item but something is wrong.... your listing said shipping to canada was $22.06 and no additional import charges. I bought this item totally believing that was true. now i am trying to pay and it tells me that shipping plus import charges are $29! i did not sign up for that. please adjust it to $22.06 and I will pay immediately. assuming you will send it as promised using the mail that will not charge me additional duty.
thanks
chris
- yogi799
03-07-2014 09:35 PM
@walker0017 wrote:
I was unaware that Canada Post owned this Canadian Company. It does not say that in reading their history but 6 members make up their board of directors including the CEO who is also the CEO Canada Post.
Information also on this page:
http://www.purolator.com/en/resources-and-support/about-us/corporate-information/facts.page
03-07-2014 09:55 PM
__________________________________________________________________________________________________________
marnotom! wrote:
Information also on this page:
http://www.purolator.com/en/resources-and-support/about-us/corporate-information/facts.page
__________________________________________________________________________________________________________
Which is exactly where I got my information from. Thanks anyway. 🙂
03-07-2014 10:15 PM
@walker0017 wrote:__________________________________________________________________________________________________________
@marnotom! wrote:
Information also on this page:
http://www.purolator.com/en/resources-and-support/about-us/corporate-information/facts.page
__________________________________________________________________________________________________________
Which is exactly where I got my information from. Thanks anyway. 🙂
Sorry, I guess I misunderstood your post, then, as I thought you were referring to the "history" portion of the Purolator website, not the "facts" portion.