@msau4301 wrote:
That is awful with such a high value item! That N/A signature I have got many times also, I believe since the pandemic started and deliveries were no longer required to be signed for because of safety the N/A started to be used. It's the photo they gave you that is proof they left your very expensive package in an obvious common area of a large building. This is far from secure and bizarre for them to leave such a pricey item in plain view for everyone. As lexsbeauty suggests maybe your building has security camera? I had a package I sent to someone in a condo in a super busy part of Toronto earlier this week and they had the buzzer code included on their mailing address. I saw from tracking "left at front door" and was very worried it would be nabbed. Luckily the buyer left me feedback so I knew she got it safely anyways (it was Canada Post in my case). You would think with such a valuable item they would use a pick up from depot but I don't think intelcom has the option. I don't know if the driver is made aware of the value of the item.
I would think you definitely still open an Item Not Received case since you did not receive it. That N/A is not a signature in fact if you look on the site here it has been brought up and shown many times. The photo is proof (I think anyways) that it was left UNSAFELY in a common area. eBay guarantees you receive your item or it is refunded so I would hope you would be okay. Good luck!
@tbwwdtw
@msau4301
It's become a nightmare scenario because of Covid and let's say, for lack of a better term shipping volumes as to how and when the buyer and seller are covered. With higher delivery volumes in the system there has become less of a guarantee the buyer actually gets their goods. (In hand)
With Covid, suddenly signatures became passe' due to safety concerns. Totally unsure how difficult, at bare minimum it is ring a doorbell because most likely someone is home...but it is. Safedrop became the new normal, and even if signature required was paid for. (How many folks actually have been asked to sign with Intelcom/Apple?) Unfortunately safedrop has always been an issue when couriers get involved. Not so much with CP in the past and before community mailboxes. eBay Shipping doesn't even include an option for do not Safe Drop. You can pay for a signature, but again no guarantees one will be asked for. How about a special delivery requirement box? Hmmm?
There used to be delivery guarantees with some services. Since the beginning of Covid even the water for those has become extremely muddy. Because scans have limited reliability to being consistant, if a scan is missed at the end, the courier/cp are officially off the hook. Or the alternative, something gets delivered with photo proof but walks away, buyer has limited recourse other that "trying" to file a police report. Unless there is doorbell footage proof, it will go no further. Seller has no protection because "it was delivered", if eBay sides in favour of buyer.
Throw in the assorted eBay, PayPal, CC protections tripping over eachother and it's a mega mess. Top if off with a side order of sellers being having no choice but to ship untracked(because tracked makes no sense on a 10.00 item) because buyers only willing to only pay for untracked. Thinking maybe if untracked is the option on record should there really be protections? Maybe a topic for another day!! All I know, when I started buying many moons ago, if I paid for untracked I was doing it MY DISCRETION. If I needed something that badly I would have paid more for delivery. Mail....tracked and untracked gets lost. It happens!!!
Let the firestorm begin!!!!
-Lotz
