eBay

bargain_hunter1991 · ‎04-11-2024

Purchased an item from eBay on March 27. It was shipped the same day via eBay International Shipping from California. It arrived at the Chicago hub on March 29. Haven't received any updates since then... From my understanding of the process, I am supposed to be receiving a 2nd tracking number when it gets transferred to Canada, but haven't got that yet.

Item estimated delivery is from April 8 to April 15. I feel like I should of gotten an update by now at least... Hope its not lost or stolen... I could easily get my money back if worse case the item is lost or stolen... But I really want this item! Should I be worried?

marnotom! · ‎04-11-2024

Just to make sure we're on the same page, is the last scan event that you see for your item "Arrived at hub" or "Received by Individual" or something along those lines? It looks like there's two stages for items being handled by the eIS forwarding hub. They first get checked in and warehoused, and then they move to the processing hub when there's room for them. Another buyer's recent posts suggest to me that the warehousing stage may be taking longer than usual right now.

You may be worrying just a little on the soon side. I'm on Vancouver Island and my two eIS-forwarded purchases pretty much took the full three week estimate to reach me. Having said that, not seeing an event scan beyond what you're seeing at this stage is a bit concerning. Since you are within the delivery time window for your item. you may want to double-check the tracking of your item on Parcelsapp as that site usually does a pretty good job of pulling together event scans where multiple carriers have been used. The second tracking number should be assigned before the item leaves the hub, not when it reaches Canada, so there's a chance you'll find it on the Parcelsapp tracking page.

I doubt your item has been stolen. However, posts like yours are suggesting that there are items that eIS finds problematic to handle that aren't on the list of prohibited and restricted items, particularly items containing lithium-ion batteries. If I had a better idea of what you purchased and where it's bound, I might be able to give you a bit more advice.

bargain_hunter1991 · ‎04-11-2024

The last scan event on the eBay side says "Item arrived at hub" on April 1st. Parcelapp says the item was delivered to an individual at Glendale Heights, IL on March 29. No other tracking number on Parcelapp...

I purchased an automatic watch and the destination is Toronto. I was reading horror stories about packages getting lost/stolen at this hub. Hopefully thats not the case. Appreciate your reply. Let me know your thoughts and advice.

Thanks!

marnotom! · ‎04-11-2024

The problem with those posts about items stolen or lost at the hub is that the buyers have no evidence to support these statements and they don't tend to follow up to let us know if there were any further developments such as information from the seller or the item ultimately arriving.

My guess is that many of these items that disappear failed some aspect of the process for preparing the item for forwarding and simply dead-ended. It may be that the item is ineligible for insurance due to its nature or value, or there's some information in the "Item Specifics" section of the listing that triggered an automated red flag, rightly or wrongly, when the information on the item was called up at the hub. The problem is that there doesn't seem to be a scan event to communicate these sort of exceptions to buyers.

My suggestion would be to try to stop checking the tracking until the 17th, which would be three weeks from the date you purchased the item. I've come to the conclusion that we buyers have been oversold on the value of tracking anyway. It doesn't matter where our items go or don't go as long as they arrive when they're expected to arrive in the condition in which we expect them to be. Knowing that our item was last scanned in Chicago or Charlottetown actually doesn't do us much good as we still don't have it and we know we don't have it even without tracking.

reallynicestamps · ‎04-12-2024

Item estimated delivery is from April 8 to April 15.

There was no reason even to look at shipping details until the 8th (and certainly not four days before the first estimated date for arrival).

And you can't do anything by watching the tracking.

Until the 15th, which is next Monday, watching tracking is just an exercise in frustration.

bargain_hunter1991 · ‎04-12-2024

Good advice, thanks!

pjcdn2005 · ‎04-12-2024

It looks like there's two stages for items being handled by the eIS forwarding hub.

-------

Good point. The delivered to individual is the usps scan when it arrives at the hub. Then arrived at hub must be an acknowledgement by eBay that the hub has received the package. That arrived at hub scan often seems to be delayed. In the op's case the first scan was on Friday so that might have been the reason for the delay until after the weekend but I've seen much longer gaps

bargain_hunter1991 · ‎04-12-2024

So in your opinion nothing to worry about? Seems like items going through this hub usually take longer than normal to process. Still no update yet.

pjcdn2005 · ‎04-12-2024

So in your opinion nothing to worry about?

Well yes and no. The estimated delivery dates do seem a bit optimistic as it isn't unusal for a package to take from 14 -21 days with any non express service from the US. Personally, I don't think that it is good customer service to have had it sitting at the hub for so long without any indication of moving but it doesn't seem to be that uncommon for that to happen. But there is no point in worrying as it is out of your own control and even if you are disappointed and don't receive the item, you will at least receive your money back.

If there is no movement by April 16th, the day after the estimated delivery date, you might consider opening an item not received claim or you might want to wait for a couple of more days after that. I would probably wait a few days but if there was nothing on parcelsapp.com showing that it had left the hub and was on its way by Thursday or Friday, I would open a claim.

michaereal_5 · ‎06-06-2024

Hi there, did you end up getting your package?

emmanuenyango-0 · ‎06-14-2024

yes you should be worried, my last two purchases never arrived seems like they are stealing items and when you get refunded exchange rate rate will ass you up

reallynicestamps · ‎06-14-2024

@emmanuenyango-0

What are the last estimated delivery dates for the Not Received purchases?
Have those dates passed?
You are covered by the Money Back Guarantee when purchases are not received.

Did you open a Claim within the 30 day deadline ?

Were you refunded?

There are some items that eIS seems to get a bee in its knickers over.

Anything with a Lithium Ion battery like a laptop or a phone can run into delays.

And of course, there is the matter of the Tanzanian postal system.

kissofabutterfly · ‎07-23-2024

You should be worried for sure!!! My item was laying there for 5 days till it got a new international shipping number. And then another 7 days later (still haven’t moved)… surprise surprise: it was claimed to be damaged and empty. eBay immediately gave me a full refund but it makes me very angry. To let items lay around for 12 days. I mean, hello? That already screams for stealing opportunities. I am very sad because that item (even though it was just a skirt) is no where else in the world to buy anymore. And I had so much luck that someone offered it, even though way overpriced. However, that chance will never come back.

fergua3 · ‎07-24-2024

i see a lot of 'item stuck at hub' posts. First thing to try is to look up the tracking number on parcelsapp. The tracking number changes 2 or 3 times during its journey to your door. First change occurs at the hub. Ebay is LOUSY and advising of the tracking number changes. Parcels App will have them listed (on the right side of the tracking history). So it's possible that your package is moving along towards you but looks like nothing is happening.

This may have been suggested but it bears repeating.

comicd88 · ‎07-24-2024

I have a similar issue currently. My item was signed for at the hub in Illinois on 3rd July. Now they are claiming it wasn't received at the hub?!

(see message below).

How can it be scanned if they didn't get it?

Can only assume it's there somewhere not being processed or it's been stolen.

I had a similar issue back in April - that one came eventually (took a month).

=============

Hi Luke,

My name is Michaelene with eBay Customer Service, I am a specialist with eBay International Shipping (eIS). I understand your concern with this order not showing any updates for over 3 weeks and want to provide you with all of the information we have regarding your order and the tracking.

Although the tracking shows a delivery scan from USPS on 03/07/2024, we did reach out to our hub for further investigation and what we heard back from them was that the parcel was never received at our shipping hub. Regrettably, it seems your order was lost while in transit.

I know you would prefer to receive your item, I would prefer that as well. However, since it is past your latest expected delivery date, I recommend opening an Item Not Received claim with us. This will ensure we have you covered under our eBay Money Back Guarantee as the comic books have not been delivered to you. You can open a claim through your Order Details, the Help & Contact pages (search "item not received"), or if you have any problems opening a claim on your own, let us know by replying to this email and we can assist with the process.

It was my pleasure to provide this resolution to your inquiry about the status of your order, along with next steps to ensure you are covered by our eBay Money Back Guarantee protection. I know how disappointing it is to not receive the items you purchased, I really wish the parcel would have been received at our hub so we could forward it to you. I do hope that with the refund you will be able to find a suitable replacement.

Thank you for reaching out to eBay Customer Service, I hope you stay safe and have a wonderful rest of your day.

Kind Regards,
Michaelene
eBay International Shipping Specialist
eBay Customer Service