Item was missing after it was repackaged during the Global Shipping Program

[realgmaster]

Recently I bought from an US seller and he shipped through the Global Shipping Program (GSP). 

When the parcel arrived, the item I purhased was missing from the box.

Seller informed me that the parcel was not how it was originally sent and was repackaged. 

I do understand that sometimes the package is inspected at the border, but I'm trying to figure out who stole my package. Is it:

1. at GSP warehouse at KY?

2. Custom

3. Last mile courier. 

How often does this happen? While the issue has been resolved with the seller, is there somewhere I raise a complain on this so that ebay/GSP can improve?

[intimewithmusic]

Hi. Sorry to hear about this. It's not my ballpark but there are a lot of terrific sellers in this forum who can offer advice.  Be sure to keep checking your post in this forum. More information would really help.

Keep and photograph the packaging as it was on arrival. 

EG: Can you provide the eBay item number? It's on the original listing and it's also in your "Purchase History" file . The tab for that is in the "My eBay" Menu.

As long as the item isn't delivered you can file for an eBay refund or a refund directly from the seller. Look in the Purchase History for the item. The drop down menu is to the right of it. the choice would be "Item Not Received". 

Good luck!

If that isn't available it may help to offer the type of item, size,  and value. It may be insured if the seller sent it to Kentucky using USPS tracking.

[recped]

I'd pick #1 as the likely situation. In theory GSP should be responsible for this but you will have to get in touch with a GSP specialist because regular customer service are not well informed on GSP issues.

[recped]

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@recped wrote:

I'd pick #1 as the likely situation. In theory GSP should be responsible for this but you will have to get in touch with a GSP specialist because regular customer service are not well informed on GSP issues.

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Added, I missed the part where you are the buyer not the seller.........

"While the issue has been resolved with the seller"

If the seller "resolved" the issue it's up to the seller to deal with GSP (or not).

[intimewithmusic]

I missed this part too. What do you  mean specifically  by "the issue has been resolved with the seller"?

Have you rec'd a full refund for the item plus shipping?  If that's the case I agree with @recped.  Report it to Canada Post who brought you an empty box and forget it.

[marnotom!]

@intimewithmusic, keep in mind that Canada Post may not have been the last-mile carrier for this particular shipment.

@realgmaster, the best way to have this situation put on Pitney Bowes’ (administrator of the GSP) radar would have been to file an “item not as described” request through eBay, noting the empty, revealed box and that it was forwarded through GSP channels.

Since we don’t know how the seller resolved this issue, it’s difficult to advise you further.

[femmefan1946]

One of my very few GSP purchases was opened and repacked (badly) by GSP. There was a letter in the package noting that this had happened.

The letter had the eBay logo on it.

What indications of opening were on your box?

[femmefan1946]

Since we don’t know how the seller resolved this issue, it’s difficult to advise you further.

Yes.

The reason GSP exists is that it is a Seller Protection Program.

If the seller gets the shipment to Erlanger and the GSP, most of her responsibility for delivery ends right there.

If the seller felt responsible for the missing item, I wonder what , if anything, was in the box when she sent it.