@marnotom! wrote:
Items forwarded through the Global Shipping Program don't have customs forms on them, as you've probably noticed. My understanding is that customs receives a manifest--or list--of the items that are being trucked in across the border. They probably eyeball the packages, maybe x-ray some, and see if everything checks out. If there was something on that manifest that looked awry or something looked "off" about the packages--perhaps an Amazon box sealed with eBay is considered a "red flag"--then the shipment may go through further scrutiny.
How Intelcom handles the "last mile" part of GSP shipments is anybody's guess.
You're probably not going to get much in the way of answers as you're not considered the importer of an item forwarded by the Global Shipping Program; Pitney Bowes is. I suggest focussing your energies on getting a refund through eBay's Money Back Guarantee program if you haven't already done so.
@nitroc_72
If a package is inspected by customs employees it "should be" re-taped using customs tape. In the above situation it appears more like the package was tampered with after the fact somewhere along its merry way. In the past when you received parcels (pre-covid) when they signed for receiver had the opportunity to note any visible issues. Because now majority of parcels are drop and dash (without a signature) the receiver has a window (that window varies carrier to carrier) to file a claim. Below some specifics from USPS & CP.
https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/damaged-packages.page?
https://about.usps.com/publications/pub122/pub122_v07_revision_092016_006.htm
Claims procedure disclaimer Intelcom: Re: "Anybodies guess"
We’re sorry about that. If the contents of your package are damaged and unusable when you receive them, you must make a claim with the merchant from whom you made your purchase.
For security and privacy reasons, Intelcom doesn’t know the contents or the value of the delivered packages.
Lastly any claims in most cases need to be coordinated between shipper and receiver...which can be a challenge....in both directions for a variety of reasons. In many cases they need to be filed by the shipper with cooperation from the receiver. On the flip side, it is very easy to refund the buyer.....Except there is nothing in place to compensate the seller when something hinky takes place from the opposite point of view or where the seller maybe has a valid proof. Sadly, what is currently in place is not perfect by any stretch of the imagination.
-Lotz
From: Eurosender:
4. Item was stolen from the parcel
Courier companies do their best to guarantee that deliveries are done in the safest way possible. Having said that, the unlikely event of a parcel arriving with missing goods may still happen.
If you find yourself in such a rare and unfortunate situation where an item was stolen from your parcel, it is important to file a damage report as soon as you receive the package and take pictures to serve as evidence. You should also immediately contact the courier company to start a claim procedure.
Eurosender strives to offer high-quality service to our customers and that is why we will not leave our clients in cases where your parcel arrived open. If you have any doubts or issues with your shipment, please contact our logistics experts and they will assist you in the best way possible.
From: Canada Customs
https://cbsa-asfc.gc.ca/publications/dm-md/d5/d5-1-5-eng.html
3. When a mail item with a damaged wrapper is found at an International Mail Facility, the border services officer will present the damaged mail item to the CPC for the rewrapping,
4. When a border services officer opens a mail item for examination, proper handling and care must be taken to ensure there is no damage the contents. When a border services officer inadvertently damages the contents, he must make a full report on the circumstances and extent of the damage to the CBSA superintendent. The border services officer may close the mail item with tape to avoid losing the contents but it is the CPC's responsibility to rewrap it before it is delivered to the importer. The CBSA will advise the importer, by letter that damage to the mail item occurred upon examination. The CBSA must advise the importer that a claim for the damages may be filed with the Agency. Damage claims are to be processed in accordance with the claim regulations outlined in the Directive on Payments, pursuant to the Financial Administration Act.
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