eBay

kr0925 · ‎02-02-2023

So I got something shipping from the US to Canada, latest update was just a few minutes ago. USPS texted me saying that someone in Glendale Heights, Illinois picked up my package from the post office. Is this right?? How could they have messed up that badly

terrwarwic_0 · ‎09-06-2023

I also had it happen with my last 4 orders from eBay US to Ont Canada?

marnotom! · ‎09-06-2023

@terrwarwic_0 @terri5460, Did you automatically receive refunds for those four items or did you have to open a case through eBay for not-received items?

3.14fingers · ‎09-07-2023

OK, so that same bloke in Glendale Heights now has my order from New Jersey that is destined for Sydney Australia! Looks like he gets lots of parcels there so maybe he's real busy licking stamps and putting new labels on all the boxes. Anyway the seller assures me this happens all the time and that it will arrive in my country soon enough. Currently it was 'delivered'in Glendale Heights on Sep 4 but the eBay portal says it will be here by Oct 6th. Fingers Crossed!

jjj1080 · ‎09-11-2023

Seems to me this shipping system is a mess. I have 2 packages stuck in Glendale Heights. If they do not arrive by the delivery date Ebay gives I will be asking for a refund. That will also be the end of any Ebay purchasing for me. Seems to me Ebay is headed down hill. They only care about their fees they get from a sale. The buyer gets the short end of the stick with this strange shipping program.

mahri._14 · ‎09-18-2023

My order is also going to glendale heights and I live in Canada. .... hopefully he re routes it to my address

reallynicestamps · ‎09-18-2023

@mahri._14 @3.14fingers @jjj1080

As explained in Message 3 of this 46 message thread, Glendale Heights, just outside Chicago and down the road from O'Hare Airport, is the shipping hub for the eBayInternational Shipping program.

Never watch tracking.

Put the last estimated date for delivery on your calendar and expect arrival before then.

cubecount99 · ‎09-18-2023

Any update guys from all the case? My package just went going to the Glendale Heights, and estimate delivery at 18 OCT, hopefully no bad things happen

nuvistors · ‎09-19-2023

I have a camera coming to Canada that has been stuck in Glendale Heights sine Sept 1.

No update. Delivery is due Sept 20 so we will see what happens.

murphcrud · ‎09-19-2023

JUST ANOTHER REASON FOR HATING THAT EBAY GLOBAL SHIPPING ---- GR%$#^&)^%##% !!

reallynicestamps · ‎09-19-2023

@cubecount99

Glendale Heights is just the transfer point. The seller is no longer responsible for delivery. If there is a problem, eBay will refund you.

Mark October 18 -- a whole 29 days away-- on your calendar and don't watch tracking.

mart_brow · ‎09-23-2023

I've had exactly the same experience. eBay tracking says " package being inspected at shipping hub " for the last four days and I've heard nothing else from eBay tracking since , while the USPS website tracking says arrived at post office ,out for delivery Glendale heights , next it says in capital Green letters DELIVERED

and signed for by individual in Glendale Heights IL , a T. Port . That's it , the last information on their tracking
has my package being signed for by some guy with a made up name of T.Port? The information given is ambiguous , , misleading , vague and suggests delivery to a wrong address in the states it also has the same time of 1.32 pm for delivery to shipping hub and being signed for in Glendale .
So , is it their agent who signs for every delivery to the shipping hub in Glendale Heights , or a scam stealing packages that are valuable and wrongly delivered to an adddress and signing with a dodgy name ? Who knows , certainly not me ,you , or it seems eBay or anyone else .

. It's the most frustrating experience buying anything I've ever had and will not be buying anything again even if it turns up which I now doubt when even the seller was incredibly arrogant and rude and ignored most emails .

marnotom! · ‎09-23-2023

@mart_brow, your frustration about your purchase seems to go beyond the delay in getting your item forwarded to Canada from the Illinois eIS hub. As you make mention of the seller’s poor communication and customer service skills, I can’t help but wonder if eIS may be catching flack over problems that aren’t of its own making.

pjcdn2005 · ‎09-23-2023

Yes it is their agent who signs for the delivery. They will process the order which does take longer than most of us think it should and then they will forward the package to Canada. It isn't a scam although sometimes packages do get lost and I understand that the process can be frustrating. If it does get lost or if it is not allowed to be imported, ebay will refund you. If it isn't delivered by the last estimated delivery date, open an item not received claim the following day.

9039jacqueline · ‎10-24-2023

Did you finally receive your package. I'm in Alberta also and am having the same issue.

reallynicestamps · ‎10-24-2023

While the information is still useful, this is a ZOMBIE thread from February.

To save you reading the information here.

The US address is Glendale Heights IL , about 30 minutes from O'Hare Airport in Chicago.

The person who recieved it is a plant worker.

Your parcel will pass customs there (yes, in the USA, nothing unusual) and be transferred to Canada.

Once in Canada it will be given to another shipping company and you will get a new tracking number.

Your eBay purchase tells you when the last estimated date for delivery will be.

Mark that last date on your calendar.

If your parcel is later than that, open a Not Received dispute.

DON'T EVER WATCH TRACKING.

gamefreak25 · ‎11-14-2023

We get it, how many times can you put the same thing in a thread. The whole point of tracking is to give peace of mind... clearly if it does the oopsite and confuses, that's a problem esspecially if it's between such close and ecnomically tied countries like USA and Canada.

That being said, it can be good advice to not watch shipping if you don't know the pitfalls of how some of it works or is displayed.

And yes I'm a necromancer, the tread lives!!!

ke549579 · ‎11-20-2023

Hiya,

I am having a similar problem but the sender has shown that they have final address is the shipping hub on the order not my address in Wales. Can someone tell me do they know if this is the norm?

Many thanks

marnotom! · ‎11-20-2023

@ke549579 wrote:

I am having a similar problem but the sender has shown that they have final address is the shipping hub on the order not my address in Wales. Can someone tell me do they know if this is the norm?

Hi, @ke549579. I'm not sure how you ended up on the Canadian eBay discussion boards, but welcome! You can relax, there is no problem with your order. Your seller has no use for your address in Wales and is not responsible for the shipment once it reaches the shipping hub, so for all intents and purposes, the hub address is the "final" address for them. Your address in Wales will be on file at the shipping hub and your item should be forwarded to the UK from there.

yoneath · ‎11-20-2023

This just happened to me and after I called USPS that didn't help, it just made me more worried that my package was grabbed by someone else. Contacted the buyer who said it was part of eBay's international shipping process...sounded even less convincing but here we are and I guess I'm not alone in this. Fingers crossed.

marnotom! · ‎11-20-2023

@yoneath wrote:

This just happened to me and after I called USPS that didn't help, it just made me more worried that my package was grabbed by someone else. Contacted the buyer who said it was part of eBay's international shipping process...sounded even less convincing but here we are and I guess I'm not alone in this. Fingers crossed.

There is no reason to worry about your shipment unless it's not arrived by the last estimated delivery date, @yoneath. What happens or doesn't happen to your item between when you paid for it and that date is out of your control; just remember that you should be protected by eBay's Money Back Guarantee if it doesn't arrive. (I know that receiving the item is better, but at least you're not hung out to dry.)

Keeping such close tabs on an item's tracking tends to give some buyers the illusion that they have some control over the shipment, I find. When things go awry, those buyers get worried because they realize that they have less control over the item's shipment than they thought. As advised by @femmefan1946 many posts and months ago, make yourself a nice cup of tea and mark that last estimated delivery date on your calendar.