Asked to take an eBay survey

[triber]

For the second time I have been asked to take a survey for my recent visit to eBay. I think it was about 2 months since I last contacted eBay, I don't even remember what it was about. Impossible to do the survey in these circumstances.

[brettjet38]

...It may be that eBay survey scam, did the message come through eBay or your Email?

I never respond to any "survey" why would I want to give details about myself or my "habits"...

[ricarmic]

You mention the word "visit", they also send out surveys regarding your ebay "surfing" ie visit habits, that might be what they are wishing to survey about.....as opposed to a support call....

I know that I've gotten them sometimes after I've surfed around new categories in ebay.....

[msau4301 · Accepted solution]

I've gotten these when I've gone to shipping calculator (sometimes wondering how expensive a bigger item will be to ship). They consider their "Help" sections customer service too, even though you look something up for yourself. I tend to do the quick survey as it was handy for me to do so I let them know.

If you haven't looked anything up or contacted them for months that doesn't seem right. I usually get those survey requests within 24 hours of using the site help.

[triber]

Came on an email Brett, but is in my eBay messages. Merry Christmas.

[triber]

When I clicked on the first question it was about a problem I had asked about, impossible to reply to that.

[brettjet38]

And to you and your family also a very Merry Christmas...

[brettjet38]

It is odd that you received it so long after the fact...

...a glitch in the eBay matrix.

[recped]

The last time I got one of these surveys about my "customer service / Help Pages experience I had the usual question......

WHICH EXPERIENCE???? I've been on the help pages 5 times in the past 48 hours for 5 different reasons, some I found my answer and some I didn't but how to I rate the service accurately?

Simple answer....give a 5 rating and don't fill in any of the text boxes leaving my survey results essentially meaningless.

[triber]

Thank you Brett, that was lovely!