eBay

gopherwarehousecdn · ‎04-16-2022

This was the first and last time that Ill have used ebays global shipping program.

Someone in Florida purcahsed an iPhone from me and I sent it from Canada through ebays global shipping instead of me manually adding tracking and buying through Canada post. I was in a rush as I had to already get one package out and was pretty much out the door before the gentleman from Florida made a purcahse and i decided to do both at once. So i made the purchase through the program quickly and slapped label on box and was out the door to mail. When making the purcahse through program it said that tracking would be provided, which the program had automatically uploaded to the site after I bought label. Only issue was, that the tracking that was automatically uploaded was NOT valid.

So not thinking anymore about it and roughly 2 weeks pass and I get a did not recieve request. Looking into it, the tracking that ebay had automatically uploaded hadnt moved at all (because it wasnt valid). Contacting ebay didnt help, which I didnt think it would because of the "no tracking saying delivered, its not delivered" policy and the buyers protection would surely trump my claim. Contacted CanadaPost who couldnt do anything at all neither because the tracking wasnt valid and it couldnt be found. Apparently canadapost doesnt keep any history of their packages being scanned by barcode, even if they know the senders information and destination.

At the end of the day, I had to refund the buyer his 600$, lost the package, got a did not recieve on my account and no one could help me. Im just hoping the buyer in Flordia is honest and squares up when he does recieve. I dont blame the buyer at all neither, he made a purcahse and if the tracking wasnt moving at all, I woulda done the same thing.

attached is label that was purchaed through program.

cardconnoisseurs · ‎06-15-2022

Open a claim with Ebay. As the Shipper, they are liable for losses if they did not provide the service you paid for.

If it was a case where you were in a rush and didn't understand what you were selecting, well, that's on you. The first rule in business is never be in a rush unless that rush is making you money. If you are just behind and wanting to get a parcel out on time, just mark it as shipped and deal with it later that evening when you hav ea chance.

There's a big difference between "hustle" and being in a rush. One makes you money, one costs you. A rough lesson to learn.

The bottom line is that Ebay Buyer Protection is outdated, and needs to be revoked. We as the sellers pay Ebay to host our listings, so we are their customers. They should be as hands-off as possible with sales transactions. Canadian law already has consumer protections that customers can avail themselves of if they feel like they were ripped off, ecommerce sites should be taking a laisez faire approach. All Buyer Protection does is raise prices for all Ebay customers.

mrdutch1001 · ‎06-15-2022

no,no no! That UR.....# on Small Packet DOES indeed serve as a tracking number on eBay...nowhere else that I am aware of, but it indeed does work on eBay...I have been using that as such for several years now.....but it has to be ADDED as a second tracking number.The USPS site does indeed show the tracking! apparently you still need proof? still need to be convinced this works?

marnotom! · ‎06-15-2022

@cardconnoisseurs wrote:

The bottom line is that Ebay Buyer Protection is outdated, and needs to be revoked. We as the sellers pay Ebay to host our listings, so we are their customers. They should be as hands-off as possible with sales transactions. Canadian law already has consumer protections that customers can avail themselves of if they feel like they were ripped off, ecommerce sites should be taking a laisez faire approach. All Buyer Protection does is raise prices for all Ebay customers.

I have to respectfully disgree here.

The reason why PayPal, eBay and their ilk have buyer protection policies and mechandisms is twofold. First, they make buyers more comfortable with using the site and increases traffic. Secondly, these policies and mechanisms bypass the credit card chargeback (charge dispute) process, which is expensive, time-consuming and labour-intensive. As eBay is the merchant of record in a credit card sale on the site, eBay is the one who has to handle the chargeback.

If there were no buyer protection mechanisms, you'd likely see the majority of sales being paid by credit card (as opposed to PayPal transfers, Interac/bank cards or gift cards) so that buyers could avail themselves of their credit card issuer's chargeback process and then launching chargebacks in the event of a dispute with an uncooperative seller. This would likely mean that sellers would have to pay even more than they already are in fees to pay for the processing of all these chargebacks and then pay chargeback resolution fees on top of that. I can't see how all this would end up being less expensive for eBay customers/sellers.

Speaking of eBay customers, my understanding is that eBay takes the view that ultimately it's the site's buyers that are paying for everything. What the seller pays eBay comes out of the pockets of the buyers the sellers get. So eBay feels it's in its best interests to make the site as accommodating for buyers as possible.

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ypdc_dennis · ‎09-19-2024

ZOMBIE thread with out of date info

kh-syedse · ‎09-19-2024

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread, if you wish to continue to discuss this topic.

Thank you for understanding.