I was so surprised I got a promo card in the mail yesterday! Again 5 Tuesdays to use the promo!
I had MAJOR issues last year trying to use the promo. It's because I have an old small business account (about 17 years old!) that had been archived. I could use the account at the counter, but when I tried to take advantage of the promo and use Snap Ship, I couldn't actually produce the shipping label (failed on the final step at payment). Their tech support was completely useless, and it took WEEKS to get any resolution (and the resolution was basically that the account had been closed on the back end, and that was preventing the online shipping). I had to speak to two managers and even programmers to find out that!
At the end of the day, I just ended up creating a new account (but you need to use a new email address and phone number, if you do that, because those items are unique and would trigger a duplicate account if used again).
i haven't actually used Snap Ship for the new account, so it should be interesting to see if it actually works this time or if somehow the account closure got tied to my name or address (in which case, I am screwed). I am assured it's not, but I won't believe it until I can actually successfully print a label this year!!!
If anyone has issues that are not system wide, I suggest you call this number: 1-877-281-4137 - that is Canada Post's Data Solution Centre. I've found their tech support and small business solutions customer service to be completely useless. The rep I spoke to at the Data Solutions Centre told me that they are outsourced, and most are brand new staff with very little knowledge about more complicated system issues. The Data Solutions Centre has more senior staff and they are very, very knowledgeable and helpful.
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