How long does a buyer have to open an INR case? 30 days or 30 business days?

[msmaggie060]

Just wondered because I had one opened on Nov. 11th that should have been delivered by Sept. 4th. So is it 30 days since last estimated delivery date or 30 business days that the buyer has to open a case? Going to refund of course but would like to know.

Never had a pkg going to the UK ever get lost before. Usually delivered in less than a week.

[marnotom!]

To be eligible for coverage through the eBay Money Back Guarantee, an INR claim must be filed within 30 calendar days of the last estimated delivery date.

However, INR disputes and claims made through PayPal can be filed within 180 calendar days from the date of purchase.

[msmaggie060]

Then I guess ebay really shouldn’t have allowed the case to be opened since it was over 30 days? Oh well, I said I would refund so I will. Knowing the terrific Royal Mail service I’m sure she will eventually receive the pkg. Probably just got held up somewhere because of Covid 19.

[reallynicestamps]

Keep an eye on the tracking, since you have it.

When it shows delivered, send a cheerful note saying you notice it finally arrived, and that the Paypal  invoice you are attaching will make it easy to return the refund.

It works about half the time.

EBay makes it difficult to find that email address, check around on the PP invoice before you refund.

[pjcdn2005]

The buyer can open a claim after 30 days but eBay doesn’t get involved after the mbg time limit so you have the option of refusing to refund. Of course the buyer may then go to PP or their credit card to open a claim.

[tyler@ebay · Accepted solution]

Hi @msmaggie060 - poking my nose into this thread just to confirm that @pjcdn2005 is correct: we allow a buyer to open a request with you even regardless of whether or not the Money Back Guarantee is applicable. This is mostly so you are aware of the situation and can provide the appropriate level of support for your customer (if necessary).

If we were asked to step into this request we would typically close it out. 

Thanks!