@snidley7 wrote:
I am also unable to sign up for managed payments, and eBay has now restricted my account. I called in 2 weeks ago and they said they would open support ticket and get back to me. Nobody got back to me , so I called in this week, and they told me to wait another week.
Has anybody gotten results from opening a ticket with managed payment specialists?
All I can say is good luck. It it is a complete and utter mess and the way they are handling things is a shambolic and they are in total disarray. I was part of a test group of sellers to sign up on .com, have a team leader on my account escalating things internally, and have been waiting over a week to get a simple upload button my dashboard to upload business and banking documentation since the clown who design the workflow has zero understanding of Canadian AND US business structures and can't get it through their head that some businesses are legally required to have a different legal business name and bank account owner name due to their business structure type. Took 3 weeks to get a simple answer that this was a known issue and they haven't even documented internally so staff are aware. Found out lots of other things aren't properly documented and reps are giving out terrible advice that is getting accounts flagged for suspicious activity. I'm owed over $1800 and counting.
The best I can advise you is to stop entering the same banking info, it is getting you or will get you flagged for suspicious activity. Request a call back from managed payments, then immediately tell them you would like to be transferred to a managed payments team leader. They can tell you if your account has been flagged or what the issue may be. A lot of us are going to end up having to do manual verifications. Ensure that a rep doesn't try to switch your registration to .ca or it will set you even further back in the process.
It is an absolute disgrace that people can't get the answers they need. A process that literally takes 1 business day with paypal is turning into a month plus ordeal with many sellers, with some owed a pile of money. No excuse not to have staff trained on this stuff by now. There are people in positions there that know what is going and know what needs to be done and are trying to be helpful but they have zero ability to actually do what it is required. The breakdown here is they have to open internal tickets with outsourced staff like the IT or customer service team in India who are so incompetent they don't even bother to read the internal tickets and just randomly parrot back scripted replies that have nothing to do with your issue. It literally becomes a comedy skit trying to get them to actually read their ticket.
Frankly from what I have seen Ebay has no business managing payments and any trust I had with them is out the window at this point. Absolutely disgusted with what I have seen.
w~~_7.JPG "pjcdn2005"){kind=avatar}
