Just received a negative for slow shipping go figure..

[esclyons]

Just received a negative for slow shipping,  is this person seriously leaving under a rock.. delivery estimate was June 23-July 27.. and today they leave message SLOWEST SHIPPER EVER..

I also have another customer writing me after 2 weeks, saying it must be lost, as they are receiving items from China quicker than my item is getting to them..

Both customers are in the USA..

[snoopwiz]

Strongly suggest a phone call to c/s. As long as you shipped within your advertised handling time, odds are they will make that neg go poof.  If the c/s rep pushes back, thank them for their time, hang up and try again. 

[silverpinups]

Tell eBay CS that eBay promised to protect sellers from shipping defects and negative/neutral feedback due to late shipping because of Covid-19.

Also in the future (if you don't already) send out a confirmation message explaining that the item has shipped and that there may be extended shipping delays due to the Covid-19 Pandemic.    

[esclyons]

as i said originally, some people are living under rocks, and either don't care about the covid delays, or think nothing has happened in the last 3 months,

I am hoping eBay will take care of this.. then i will block the person..

[silverpinups]

I guess the bottom-line is you can't please everyone.

[femmefan1946]

Responses to negs are rarely useful, because most are left in anger.

But perhaps. "Estimated Delivery date July 27. FB left July 14."  would make the complainant look like a sookie baby.

And since you can leave more than one Response, another left when it is actually delivered (preferably before July 27) could clarify the situation.

But Customer Service would be even better-- if they will remove the stupid FB.

[snoopwiz]

It was not mentioned whether or not the package had arrived when your buyer left their feedback. 

[38e_avenue]

Happens to me, too. 4 INR cases open ..... .money refunded. Some people understand what's going on and wait patiently 2 months, others are not understanding ......... sad ....... 

[snoopwiz]

Anything more from the original poster?

[esclyons]

item, was sent without tracking, so i am assuming the buyer received it, and left feedback about it being late. I did send a polite message apologizing for the late delivery of his item, but i have not received a reply.

[snoopwiz]

Have you made the call(s) to customer service yet?  

[volksrich]

Usually those are international clients , because using Global shipping "scam" program is very bad for your business...LOL

Like you ship the same day and it arrives in KY within 3 days , and Pitney Bowes tale 7 to 10 days to reship the product .
Let alone , they invent false import fees that don't actually exist LOL

I personally don't buy anything from a seller using GSSP ( Global scam shipping program) 🙂

Anyone ever notice you can't easily complain to ebay about the one taking care of the shipping (pitney Bowes) ?  There is a good reason ... They would overload the call centers . LOL 

[arhirii2007]

"Both customers are in the USA.."

No surprise, I doubt most Americans even know there is a pandemic going on. It's tempting to just block all buyers from the USA as they really are not worth the effort.

[femmefan1946]

because using Global shipping "scam" program is very bad for your business...LOL

The GSP is a Seller Protection program and has no particular value for buyers.

However, you do know you are posting to the eBay CANADA boards?

Only US and UK sellers are eligible to use the GSP, which was initiated by eBay to encourage international selling by paranoid and xenophobic US sellers when sales within the USA flatlined.

It was popular enough with that it was later extended to the UK *, where many sellers were terrified to ship even to the EU.

I suspect that the greatest complaint about the GSP will disappear with the new $150/$40 duty/tax free standard for NAFTA produced goods.






*"The wogs begin at Calais!"

[esclyons]

just got in, and ebay removed it without me having to call in, i did however send them a message about it, to their facebook page, so maybe that was enough, Now i have also blocked the buyer..

[38e_avenue]

---

@silverpinups wrote:

Tell eBay CS that eBay promised to protect sellers from shipping defects and negative/neutral feedback due to late shipping because of Covid-19.

[snoopwiz]

Ya done good.  Congrats. 

[38e_avenue]

---

@femmefan1946 wrote:

because using Global shipping "scam" program is very bad for your business...LOL

The GSP is a Seller Protection program and has no particular value for buyers.

WHAT..??? I just asked one of US sellers to ENROLL and saved about 60 USD on shipping!!!!!  

Where do you live..?

Buying on UK/US Ebay I ONLY look for sellers enrolled into GSP, otherwise the shipping cost would prevent me from buying anything. 

[heartovermind]

Tell eBay CS that eBay promised to protect sellers from shipping defects and negative/neutral feedback due to late shipping because of Covid-19.

silver -

Please provide the info - the url, the message/date, what you have etc where ebay "promised" this.
I don't think I saw it.

[retroman_studios]

It sounds as if your seller was using the wrong shipping services if you saved that much.

I know many US sellers who refuse to use anything but $100 shipping cost for Canada, can't recall the name of the service, although they don't pay that much because most labels show the cost.