eBay

armbo_comics · ‎06-10-2021

So i was invited to Managed Payments and was told i could have my 65 thousand items which are sold on .com in US dollars all put into a US holding currency, and our fees would be taken out off the top.

ebay posted it was a one time lifetime decision to choose your holding currency, and since i had so many items in US dollars currency, listed on ebay.com, for twenty straight years now, i wanted to have US holding currency as our default currency. I was very worried that i would flub the aplication process due to a couple decades of ebay roll outs so i called Managed Payments and had a rep walk me through the process live, with the clear intent of choosing US currency

well, there is a glitch and the short form does not give you that option, and she guided us throught the process incorrectly, and we were defaulted into Canadian currency

so beause we have a US currency bank account connected to managed payments, the default currency they gave us caused all of our payments to be looped and none of the funds are landing

to compound this glitch, all of the fees are getting added to our seller account directly in US funds, so our already converted funds (from US to canadian) get converted back to pay the fees, thus giving ebay and the banks a couple of extra conversions of each dollar we collect. in other words the fees are not being collected up front and the remainder gets transferred. nobody can figure out the glitch or get us our money it seems

our response has been to shut down our 65K item store for 7 days (and counting) and they still do not know when they can correct the glitch, we are just a small cog in the ebay machine and despite having a written record of the CSR guiding us incorrectly (we had her make a SR ticket as proof it was done, so that nobody could say we flubbed the process

in short, our livelihood is shut down for 7 days and counting. managed payments is a hobby division, in other words the people there are not properly trained and it takes a half hour to explain the problem to them when you call in.

hard to say, but it feels like if we cannot get our fees taken off properly, or given acess to our funds as they are collected, i am not certain our twenty year business on ebay can continue

managed payments is a brutal joke, and might be the glitch that killed us.

hard to swallow

marnotom! · ‎06-13-2021

@fergua3 wrote:

After reading blueberrysparkle's most recent post, in which she implies that Canadians who originally signed up for Ebay on .com many years ago should be registering for MP on the .com site not the .ca site, i'm not so sure what to do.

It seems illogicial to me that i should be signing up on .com, despite what top MP personel have said. Besides, as i have not been prompted to sign up by .com yet i can't sign up on .com. Yet my albility to list and revise is already suspended for several days now and all my listings are going to be removed by Ebay on June 15.

So, it seems my choice now is to be totally shut down from selling by Ebay OR sign up for MP incorrectly ie on the wrong site, which apparently is .ca. What a mess.

I'm not sure what she's referring to when she says that I've been providing "information" that's not applicable to Canadians with US accounts, either. And I'm not even sure what she means by a "US account". I'm guessing it's an eBay account for a Canadian user with registration information stored on the .com site rather than the .ca site, but I'm not certain.

Anyway, my real-world experience with "top personnel" in other contexts is that nine times out of ten, they really don't have much of a sense of what's going on down below them. They've been relying on briefs or info packets from "middle personnel" who have a slightly better idea of what's going on, but not as thorough a sense as "the ground crew".

My memory of what's been posted is getting a bit fuzzy, but my sense so far is that some users who have their eBay registration tied to the .com site are able to register just fine with the link they've been provided and some haven't. Sometimes that link redirects to .ca and sometimes it doesn't. It seems random, but there's probably some sort of pattern, such as whether the user registered on .com when there was no .ca versus when there was .ca. (Just wild speculation on my part here.)

Don't forget you do have the choice of switching your account over from .com to .ca before registering for MP, but it may take a bit of creative phone work to do this. I don't think you have anything to fear by trying this route.

blueberrysparkle · ‎06-13-2021

@fergua3 You read too much into what I said. I said that many old accounts (from the time when eBay was only .com ) appear to be .com accounts with Canadian domicile information. I have one of them and I have run into a number of others with the same.

I received an invite the first week of June ( approx) and I have a .com account - but I am Canadian domiciled - that link allows one to pick USD or CDN MP. You can test it - you can exit when it offers you the USD / CDN option. ( The problem is the micropayments are not going through).

If you received an invite that takes you to CA - well then it would appear you have a .ca account then just go with the flow. ( I had one around May 6th). I've heard this has been successful on USD and CDN chequing accounts in Canadian banks. However, somepeople did not get their micropayments - yet for some this seems to have been bypassed and they were onboarded anyway.

So the point is not to tell people to change their registratation site - in the end it will all work out. They are just a mess right now.

And finally @marnotom! marnotom! I did speak with someone with management credentials in MP at eBay and I trust that he is competent and knowledgeable.

I believe the issue here is that eBay should put out some clear written process information - how to's to get things working on MP - whereever one is, and whatever type of account one has. A key point would be how to get the micropayments that haven't been sent - sent, letting people finish the loop of sign up for MP.

The MP CS team is swamped and many sellers are frustrated by the process. So if eBay forum moderators are reading this thread please get some sort of offical information posted.