another buyer bought my item and return it to me within a week, I lost $15.00 shipping and PayPal fee $13 = $28.00USD
Yes.
If the buyer opens a Not As Described dispute (which implies that the seller is at fault) the cost of shipping is on the seller. For example, the buyer bought a red sweater and the seller shipped a blue sweater.
If the buyer asks for a return due to to Buyer Remorse (the red sweater is scarlet and the buyer wanted maroon) the cost of return shipping in on the buyer.
Most buyers will not admit to Remorse, because it costs them money.
We protect ourselves by using Cookie Jar Insurance, which is self-insurance, putting aside a small amount , in a virtual cookie jar, as an insurance premium against loss or damage in transit, slow delivery, our own mistakes, flakey customers, misunderstood descriptions-- anything that might go wrong.
With a $13 PP fee, you were selling an item for over $450? In a category like high fashion accessories, you are going to run into Buyer Remorse (and "rentals"). We have to build our annual cost for such problem buyers into our asking prices.
You've been here since 2002, how often have you had this problem?
It's painful., but you have your item back and know you can resell it.
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