
12-27-2020 01:56 PM
What happens if after you refund a buyer the item, that is now in one of those black holes called sorting facilities, is finally received? Can we ask for the payment back? Or are we at the mercy of the good will of buyers?
Thanks.
12-27-2020 02:26 PM
@rio1953 wrote:What happens if after you refund a buyer the item, that is now in one of those black holes called sorting facilities, is finally received? Can we ask for the payment back? Or are we at the mercy of the good will of buyers?
Thanks.
Because a transaction was completed you are able to contact the customer. It's been reported if you use the original PayPal transaction you "may" still have access to their paypal email address. If they are willing, no guarantees, you could send them a new invoice. Unfortunately this is the only known workaround when an item has been refunded. Best of luck.
-Lotz
PS. Depending on the age of the order you could still have access to their contact info in Sellers Hub or alternatively if you saved a copy of the shipping label.
12-27-2020 02:38 PM
It's worth re-billing, with a friendly and cheerful note.
It costs you only a few minutes for research, and may become a payment.
And at worst, the non-payer will feel bad about not paying for the item every time he uses it.
Also- if you bill and the customer does not repay, put them on your Blocked Bidder List.
12-27-2020 02:55 PM - edited 12-27-2020 03:00 PM
As soon as a case is closed, and the buyer is refunded, my normal policy* is to block the buyer. If the buyer subsequently repays, then I take them off the blocked list. Experience tells me that a first time lost package to an address will have a very high likelihood of a 2nd lost package to that address, my "burn me once shame on you, burn me twice, shame on me" mentality caused the implementation of the policy above.
In terms of repayment, over the course of time, the following form letters have served me well, but I live in the generally nicer world of stamp collectors:
*sometimes for repeat customers for example I don't of course do this.
12-27-2020 03:36 PM