ebay listing tool is broken in Canada
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11-07-2022 07:51 AM
Today' date November 7, 2022 - - - for the last 4 or 5 days have been getting this message
ebay listing tool is broken in Canada
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11-07-2022 09:15 AM
I haven't had any problems personally and have been working on drafts the last few days. I use Safari on a desktop computer (my preferred way with the least problems). There have been other issues on the site and glitches I've been reading about but not seen anything about the listing tool (other than it is a challenge to get used to!)
Maybe try signing out of eBay and coming back in (this has helped me when occassionally my photos won't load), or if you're doing it from your phone try a computer or vice versa.
ebay listing tool is broken in Canada
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11-07-2022 09:34 AM
No problems with the new eBay listing page, although I don't use it much as I go to a work-around that allows me to continue with using the old form. I have Firefox on a desktop computer...
ebay listing tool is broken in Canada
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11-07-2022 12:02 PM
No problems here either. You might want to try cleaning your cache and history to see if that helps.
ebay listing tool is broken in Canada
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11-08-2022 10:54 AM - edited 11-08-2022 10:55 AM
I'm having gliches too. Mainly with getting numbers I input to boxes to "stick". For example in the Best Offer/ Mininum Acceptable Offer/ box I always have to enter the amount twice. In the shipment weight boxes the Kilogram box is fine but the Grams box won't stick until I enter the amount the second time.
The other thing that bugs me isn't a gliche but an oversight. I brought this up when the new form was released in Canada. You can't CANCEL at the bottom of listings or templates. Your choices are to back out, close the window or Save For Later. This causes everything you want to abandon to go to Drafts. It can clutter up your list of drafts. Then you might accidentally delete a draft in progress instead of the one you wanted to abandon.
You also have to delete the abandoned drafts by choosing them and clicking delete. Of course all of this goes ignored by the form. ,, You have to click delete AGAIN to get to the "Are You Sure" option that should have appeared the first time you click "Delete".
Ay Yi Yiiii... ;>} I do like the photo section though.
ebay listing tool is broken in Canada

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11-08-2022 11:46 AM
@intimewithmusic wrote:I'm having gliches too. Mainly with getting numbers I input to boxes to "stick". For example in the Best Offer/ Mininum Acceptable Offer/ box I always have to enter the amount twice. In the shipment weight boxes the Kilogram box is fine but the Grams box won't stick until I enter the amount the second time.
The other thing that bugs me isn't a gliche but an oversight. I brought this up when the new form was released in Canada. You can't CANCEL at the bottom of listings or templates. Your choices are to back out, close the window or Save For Later. This causes everything you want to abandon to go to Drafts. It can clutter up your list of drafts. Then you might accidentally delete a draft in progress instead of the one you wanted to abandon.
You also have to delete the abandoned drafts by choosing them and clicking delete. Of course all of this goes ignored by the form. ,, You have to click delete AGAIN to get to the "Are You Sure" option that should have appeared the first time you click "Delete".
Ay Yi Yiiii... ;>} I do like the photo section though.
I've also observed that if you inadvertently add an extra keystroke when entering a field (numbers/amounts) system clears the data. Major annoyance. This is been happening since implementation of this new tool. Some of the specifics that have options will NOT let you add new one's when they are known. Same goes for adding multiple choices when you are listing a mixed lot. It's (A) or nothing. They did fix the view so that you could accept any new text filled into an item specific. Before the checkbox disappeared off screen and became unaccessable. Makes that step much easier. It does get a bit cranky if you fill in with a long detailed description. I believe number of characters can vary per field.
The not having a Don't Save/Delete was a weird miss. Cut and paste can take several attempts before system accepts. And tool doesn't even come with spellcheck. Huh? Even preview seems a bit clunky. I've gone to close a listing preview and its moved directly to draft on a few occasions without letting me complete.
-Lotz
ebay listing tool is broken in Canada
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11-08-2022 12:40 PM
@intimewithmusic wrote:I'm having gliches too. Mainly with getting numbers I input to boxes to "stick". For example in the Best Offer/ Mininum Acceptable Offer/ box I always have to enter the amount twice. In the shipment weight boxes the Kilogram box is fine but the Grams box won't stick until I enter the amount the second time.
Yeah, this one has been happening to me too. Very annoying. It often happens when inputting a UPC / ISBN, where half way through it clears it. Also when adding actors / musicians in media.
ebay listing tool is broken in Canada
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11-08-2022 09:19 PM - edited 11-08-2022 09:19 PM
I just got back on eBay to sell some of my stuff and right now the listing form keeps adding free USA shipping to all my listings! I just want to slap flat rate for Cnaada and the USA (because its all gonna file under expedited parcel anyway ~$20) but it keeps adding the free us shipping option, even if I remove it.
Anyone heard an ETA on getting this fixed? I might need to go back to Etsy lol >_<
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11-08-2022 11:28 PM
I haven't had that problem. For international shipping are you specifying flat rate shipping rather than calculated and are you typing in the amount? Are you using a PC or the app?
You could try using a generic shipping option such as standard international.
ebay listing tool is broken in Canada

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11-09-2022 12:53 AM
@pjcdn2005 wrote:I haven't had that problem. For international shipping are you specifying flat rate shipping rather than calculated and are you typing in the amount? Are you using a PC or the app?
You could try using a generic shipping option such as standard international.
Sounds like there are several tech issues in play. From info not sticking or saving incorrectly, free shipping for Intl customers when no Intl shipping is offered to the APP where the only shipping option that shows is letter mail. There may be others but that's what I am hearing. And in recently speaking to CS they could not give me an open ticket number.
-Lotz
ebay listing tool is broken in Canada
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11-09-2022 06:55 AM
are you creating a brand new listing from scratch? I always use the 'sell similar' option of some current listing i have, when i create a new listing and then modify anythng that needs changing....which is sometimes virtually everything. I've had very little problem with the new listing tool doing it this way, other than the fact my shipping option keeps getting changed by ebay. As long as i notice it i can change it back.
I did have one day where my shipping changes would not upload, but that only lasted about an hour and then they uploaded fine.
i do my listings on a PC using Edge.
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11-09-2022 09:39 AM
@fergua3 wrote:are you creating a brand new listing from scratch? I always use the 'sell similar' option of some current listing i have, when i create a new listing and then modify anythng that needs changing....which is sometimes virtually everything. I've had very little problem with the new listing tool doing it this way, other than the fact my shipping option keeps getting changed by ebay. As long as i notice it i can change it back.
I did have one day where my shipping changes would not upload, but that only lasted about an hour and then they uploaded fine.
i do my listings on a PC using Edge.
Normally from scratch. (I rarely list the same item in the same category when creating new listings). As of late I have been using a combination of sell similar and a template because these problems arrived. Makes it difficult when you don't know what is actually saving after you hit post to eBay. The chance of an undo to correct these problems done by eBay are slim. Most likely the problem will get diagnosed (eventually) and it will be up to sellers to fix any listing that happened previously.
-Lotz
ebay listing tool is broken in Canada
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11-09-2022 05:43 PM
ebay listing tool is broken in Canada
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11-09-2022 11:28 PM
Lotz, i have done sell similar listings where i change literally everything, including the category......so nothing is similar. I still find it easier than starting from scratch. If something has been changed by Ebay when you list the item, you can just revise the listing and correct it.
As i said, i've had very little trouble with the new listing tool (touch wood). I haven't created a listing since last Saturday, so maybe i'll notice new problems next time i do, who knows.
I will say all the problems i'm reading about are ridiculous for a listing tool that's been out a year now. Inexcusable.
ebay listing tool is broken in Canada
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11-10-2022 10:11 PM
Not great for a new seller that has no idea how these things work.
ebay listing tool is broken in Canada
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11-10-2022 11:41 PM - edited 11-10-2022 11:41 PM
Yes. I have the only lettermail option glitch. Shipping options disappear after being selected as well. Only happens in app. So I switched to desktop.
ebay listing tool is broken in Canada
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11-10-2022 11:42 PM - edited 11-10-2022 11:57 PM
"Well, this is embarrassing.
ebay listing tool is broken in Canada
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11-12-2022 05:55 PM
You got that right-THE NEW LISTING TOOL SUCKS
I offer FREE SHIPPING so when I relist or revise-I click on the Blue Button for it-but when the ad is listed for buyers to see -NOWHERE in the listing-does it show-
ebay has screwed up again-without having a TRIAL PERIOD
Now I lose buyers because of this-
Fatal Error on their part-THIS IS WHAT IT SHOWS
ebay listing tool is broken in Canada
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11-12-2022 06:57 PM
The problem is that you listed the postcard on the US site, not on .ca. It does have free shipping to the US and no shipping to Canada.
ebay listing tool is broken in Canada
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11-12-2022 07:16 PM
Will you sell me this "walk around to an older form"??? - I'm also using Firefox-I don't think I'll be able to handle anymore ebay changes---its way too much.
frustrated in Canada

