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1 ACCEPTED SOLUTION
Accepted Solutions
Hi @triber - @lotzofuniquegoodies has the right call on this one. If your account was opened originally on .com we need to have a teammate go through and move it to be a .ca account. There shouldn't be much of anything that you need to do other than sit and wait on the phone while a teammate verifies your info and then gets it moved.
In the meantime do not enter anything in that field. Inputting gibberish information will cause the system to flag you for manual review which will take extra time and be a headache for you.
Payments-trained teammates should be able to get you moved over without too much of an issue (though @ricarmic can probably give us a better assessment as he went through this recently too).
@pjcdn2005 - that's a complexity I don't have any insight into. The scuttlebutt was that the product team was working on that - so as long as your registration information was Canadian it would let you use a Canadian bank account. I don't have a timeline on when (or if) that enhancement will be coming.
In the interim, an account's 'registration site' needs to be manually changed from .com to .ca in order to complete registration.
I'm working on having another managed payments chat in a few weeks - this would be a great question to ask them!
Hi @hlmacdon - I wish I had a different strategy for you on this, but when it comes to payments I can only advise you to request another contact from a payments-trained teammate.
I'll make sure that what you've experienced is shared with the appropriate teams to make sure that Customer Support is trained to help properly.
@hlmacdon wrote:
Thanks tyler@ebay . I did get ahold of a fourth rep and what they got back from their inquiries was that all Canadian sellers should only enroll via ebay.ca. None of the 4 reps seem to have any idea how to change registration site country. They were passing along my information to escalations to opt out for now to hopefully prevent listings being taken down and the blocking of the ability to edit listings. I don't know if that will actually work or not but I guess I'll find out tomorrow.
It would be helpful if you could arrange a well informed payments rep to participate in answering questions on the weekly chat as there are quite a few of us sellers in the same boat. @ricarmic was able to get an anchor store rep to coordinate getting his changed but not all of have that option and are having difficulty getting any information from the payment trained reps. The main concern we all have is getting registration links that only point to .com. In the Canadian seller dashboard the payments section shows as ineglible for signup yet, whereas the US side allows for signup. Adding to the confusion the emails are coming from Ebay Canada but with .com registration links. Based on your guidance and the experience of some other sellers who got pulled into the US payments workflow by using those .com links all of us are hesitant to even start the process through those .com links and get accidentally pulled into the US system. With the threat of imminate ending of ability to list and edit listings it is a bit of a frustrating mess.
@hlmacdon - very good points raised here. I'm working on having a payments expert join us for a weekly chat in a few weeks (depending on their schedule), so keep an eye out for that!
Also I heard back from the payments team on situations like yours, and it seems there have been some changes to the process:
For Canadian member accounts that were registered on eBay.com, it is not necessary to change the registration site. The onboarding process has recently been adjusted to recognize the registered address which will direct the member to the proper flow based on that information.
This means a member should always use the links provided in their notification to register, even if it takes them to eBay.com. When the member goes through the registration flow it will recognize their input information and move them to the Canadian payments registration without further contacts to Support necessary.
One important point to make sure members understand is that they should make sure their registration information (name, address, country) is up to date and accurate before they begin onboarding with payments.
Hearing back on that it sounds like as long as your registration information is your Canadian address you should complete the payments registration on .com.
I'm just glad we got a response @hlmacdon!
Will you keep me posted as you try it out? If it works I want to get the information pinned to the top of Seller Central to help others. And I'll want to find and change my previous, now outdated, responses on this topic.
