eBay

dejavueboutique

Hi, I list on Ebay.ca and offer shipping to US so my listings are viewed on the .com site. I also promoted my listing on Ebay.ca but someone tells me that they will not be promoted on the US side. Is that true?

hellletloose

Hello, I recently switched to Tangrine as my bank and when I tried updating the deposit info for my bank it gave me an error, after some digging I saw that multiple people who bank with Tangrine have had this issue. But my main issue currently is I sold something on ebay and trying to refund the buyer due to this issue as I wouldn't have acess to the funds after the transation and the buyer 100% understood. The only option I've been given is refunding payment through my own card rather then reversing the funds from the on hold payout. Is there anything I can do?

nowthenandagain1

I've been creating listings and I've always shipped worldwide. Suddenly my listings are allowing to me to show that I ship Worldwide but when I send the item to drafts and then come back and resume the draft, the item is no longer showing that I ship WW.... UPDATE !!!! When I fill in the ADDITIONAL LOCATIONS option it allows me to change to Worldwide but within three seconds after closing the window the ADDITIONAL LOCATIONS has reverted back to NONE I'm not doing anything different I've always run off the same template. This is really FRUSTRATING and to me, what's the point in being a seller (for the last 26 years) and only showing that I sell just to the USA. I can't even ship to my own home country of Canada!!! I've added a couple of screenshots to let you see what is happening.

clemowbooks

There are constant questions about the infamous Hold before transferring payments to the checking accounts of new and (especially) occasional/returning sellers. Where are the standards for these Holds spelled out? We hear claims about feedback, but eBay says they don't use feedback to assess accounts. We hear both 30 days and 21 days as the time of Holding. I'm fairly sure sellers can use Held funds to buy shipping labels, but is that spelled out somewhere? Is there a minimum number of successful transactions? A minimum value of successful transactions? Does tracking help? devon@ebay might have the answers if no one else.

cek12345678

Three times my buyers have been told that I dont ship to the USA even tho I have shipped hundreds of items. Spoden to Ebay customer service more than 5 times in total - no one can explain the issue. One insisted that it is because I am not enrolled in Global ship in Canada! Another said it is my shipping preferences. Does anyone one know why my EAG buyers in the USA are being told that I dont ship to the USA from Canada ?

3islanders

Bit of a dumb basic question, but I'm a lil confused after reading through the help pages. So without a store, I get 250 free listings each month, including Buy It Now... If I set them to "good till cancelled", is there a fee for that or not, when it re-lists? That's automatic, each month? One page I read said they charge insertion fees for that, but elsewhere it was implied that there's no fee as long as you're under the 250 free listings. Can someone clarify, please & thanks?

stormjib4

I want to add and be able to change existing shipping policies. This is proving to be very challanging. Why does E-Bay insist on controlling my policies?

cybergameexchange

I need to start adding tracking to my cheaper packages (<$30), Previously I would only track items that were above $50 but after recently getting burned I need to start tracking cheaper items but the cost with Canada Post would double some prices. I can use Registered Mail for within Canada but I need an option for shipping to the USA. Currently I am looking for $16 all in when shipping to the USA untracked, with tracked it brings it up to about $22 which will double the cost of most of my items. I see chit chats can cut this cost in half but we don't have a location in Windsor, ON. They do offer a pickup service but thats another $11 so unless I have many packages that day, its not quite feasible but something I've signed up for, to use on busy days. My question is, are there options similar to chit chats with a physical location in Windsor, ON?

lotzofuniquegoodies · Re: Shippo for postage March 18, 2023 update

Note for your calendar. Approx. 1 hour but may be longer. Shippo Status page below. On Saturday, March 18th, at 11:00 p.m. PST, Shippo will be conducting a scheduled database maintenance. We expect this process to take about an hour to complete. During this scheduled downtime, our website and APIs will be inaccessible. We know that this might be inconvenient for customers and are working to ensure this needed update happens smoothly. We will be posting reminders and updates on our status page. https://status.goshippo.com/ -Lotz

vgr-6490

When shipping sold Item to the buyer I should indicate return address on the parcel which is my actual home address. Is my confedentiality compromised thiss way? How can I protect my private data such as my home address from the buyer?

gilstrachan

Is it okay to ship a sold item from a different address when I am away from home? I don't want to change the posted fee, I just want to send from somewhere else because I won't be home when the auction ends.

vgr-6490

My item is indicated as sold and I am prompted to send an invoice to buyer while I received a message from buyer of apparent phishing nature asking me to text to his/her phone number or drop my phone number to him/her. So the situation is like this - ebay considers the item sold and advises that I can cancel the order for non-payment after a certain time and I know that this is a scam and can not relist the item before that date. What should I do? How can I inform ebay about the "buyer'" phishing attempt?

vgr-6490

Why my listing not showing up after 24 hours despite all the conditions met?

williamf6194

Hi All. A potential buyer who lives on the Isle of Wight on the south coast of Engalnd, contacted me via ebay inquiring about a couple of items I have listed with ebay.ca. He attempted to purchase 2 items, but was blocked apparently by ebay from purchasing them. I have checked my listings, I have offered world wide (except for some locations in the middle east placed on there presumably by ebay?), and the Isle of Wight is not one of the locations I have declined to ship to as far as I know. There is a reference to this same problem on ebay.co.uk, and also ebay.com from a couple of buyers living on the Isle of Wight who cannot purchase from buyers abroad (i.e. outside the U.K.). Post from abroad goes into the Royal Mail system to either Portsmouth or Southampton U.K. then by ferry to the I.o.W. The I.o.W is of course part of the U.K. and under the umbrella of Royal Mail for postal delivery. The potential buyers who questioned the problem on the respective ebay forums have apparently not received any advice regarding the problem. The U.S. forum was helpful with advice telling them to use the U.K. site. I tried this but was not permitted to ask a question and only one resident of the I.o.W inquired. How do I allow the Isle of Wight or any island in the U.K. for that matter to purchase from my listings? Advice please. WF

clarksportscards_on_ig

is there an area that will show a subtotal of all the taxes and what provinces i have sold too?

Anonymous

Real quick question: Can item listings be restricted to only show/sell to specific provinces? Context: Currently operating an incorporated business for e-commerce and are working through the process of registering with the various provinces. Some provinces have expensive registeration fees and it therefore may be decided not to conduct business in various provinces. When selling on the Ebay phone app, you have the option to sell in Canada, as well as internationally and locally. But there is not options for Provinces. Any insights would be appreciated!

velvet_vintage89

I'm wondering if anyone on here has ever encountered something similar to this and what they did....seven months ago I sold an item to someone in Israel. It never arrived and after allowing a very generous amount of time they opened a case against me. eBay ended up siding with me and did not refund the buyer. I felt bad, however the buyer was a new account with no feedback and I had no way of knowing if they were genuine or a scammer. Well, SEVEN months later I was amazed to see the package had been returned to me and the buyer was being honest after all. There is no indication on the package as to why it was undeliverable. Since I can resell the item now, I'd be happy to refund the buyer the cost of the item less the shipping costs. I don't see how that is possible though after so much time and I know I don't have any obligation to do so other than a moral obligation. I just feel bad someone paid a lot for this and never received it. Does anyone have any advice?

fallsavenue

Hello all! Newbie with a question. I sell mostly NOS - not quite vintage but close. The packaging is usually sealed/present and condition varies though contents are untouched. So, for eg, a sealed Barbie that's 15yrs old and box has minor wear. Is that new or used? Or a doll with damaged box? Not sure how anything not made within the last year can be considered new but I see others selecting new for anything NFRB. My concern is that if I select new, might be opening myself up to INAD claims. Woluld you choose new or used? TIA!

gbm97

My Canada to USA shipping cost is Calculated: Cost varies based on buyers location. USA customers are messaging me for a shipping price. All the parcel size and weight particulars are filled out on my end. Why are they not seeing the price in their shipping options? Thanks

kharn8th

When I created this listing a few days ago there was a third option that allowed me to let ebay set the price of the shipping according to the customer's location, now it's gone and I can only set a flat fee or pay it myself? The text reads "The shipping cost is calculated based on the buyer's location" still at the top of the tab but as you can see from the first screenshot that's not an option anymore. I also cannot see any estimates for any of the shipping options when I could also see that before. Help please I literally cannot modify any of my listings right now since it just forces me to change the shipping method to these new, limited options and I don't want to do that!

thowel_9134

I am am trying to list an item to sell from Canada. I have selected charge actual cost, so that it is calculated then a potential buyer looks at my listing. but it won't let me post unless I add an actual shipping cost, which I obviously don't know as I dont know the location of the buyer. Any help would be appreciated.

Anonymous

Hello, I am a first time Canadian seller. How come when I register my listing on ebay.ca it sends me to ebay.com and only offers USPS as a domestic shipping option ? Thank you for your help G.

mypaperstuff

My question is : what is eBay's suggested best course of action for the seller in this situation? An eBay seller sell an item, ship it using a parcel service, uploading a valid tracking number. Then, some paperwork detached from the box during shipment so it doesn't make it through to the buyer. The tracking show that the item is stucked "en route" but the buyer receive a letter from postal service apologizing for a parcel lost in the mail (due to paper detached from the parcel). Should the seller : 1. Quickly refund the buyer, and then turn to eBay to get is money back (since valid tracking is uploaded - picture of the original invoice proving the tracking is valid). OR 2. Apologize to the buyer, explain the situation but not issue refund, instead asking the buyer to simply wait for eBay to issue a refund under buyer guaranteed satisfaction policy - since valid tracking number was provided. Thanks,

waiting.words

I read somewhere in the eBay community that Canada Post Flat Rate Boxes are no longer in use? I'm not entirely sure what this means, as these boxes are available at Canada Post. That being said, I would like to send some of my products via this method, but I'm not sure how to do this as they are not part of the domestic shipping dropdown selections. Any advise would be welcome. Thanks!

cactusrl

Which Canadian banks are supported to receive payments. Tangerine is listed in "other banks" but after filling in all the info it comes back as not supported

drinfidel

A buyer wants to buy an item that was listed previously but sold to someone else. I have a second identical item. This buyer has just purchased something else from me so we are communicating. Is there any way to sell direct to him through ebay without creating a public listing? Usually I just re-list and give these buyers an advance warning so they can get it right away if they want.

stillyesic

Just wanted to get something off my chest-the fact that in my last 10-12 sales-I have not received any feedback at all-good or bad.I guess with this total crazy and cluttered Selling format-new buyers just can't seem to find the Positive button. -Its sad how after 20yrs of trying my dambdest to be a good buyer and seller-it doesn't matter now how high your rating is or what color your star is?-I thought that this was our ID-a ranking of how professional we were as sellers?-I always left my Positive feedback for the buyers after payment received -even changing their (0) to their first feedback ,welcoming them to ebay. I gave a great item at a great price with professional packaging -sent to another country safely arriving in the same condition as it was sent. I take pride in being a Seller and would like to receive just one positive note.It would be greatly appreciated . To all you buyers out there-if you were happy with the transaction and especially the item when received -please let us know by finding that feedback button-thank you. Shortchanged Seller

Selling on eBay