CANADA POST OPENING AN INVESTIGATION INTO HOLIDAY SHIPPING MISSING PACKAGES

[gentle-memories]

Canada Post is opening up an investigation into holiday missing packages from Dec 5th and Dec 14-16th. A customer service commercial specialist just contacted me and the investigation is being launched from the Mississauga Gateway Postal Facility. Mr. Peddle listened to my issues with patience and respect. He was extremely knowlegeable about Canada Post operations and promised me that he would get back to me on Tuesday with his preliminary findings AND the results of the investigation by Friday. He even gave me his personal cell phone number!!!! If anyone out there still have packages missing from these shipping dates...please let me know and I will forward this information to Mr. Peddle.

[jewelbay]

Canada Post parcels go missing regularly..ever since they started using sub-contractors to deliver their parcel mail. Alot of these sub-contractors haven't even had a criminal record check. In every major city in canada, Canada Post now sub-contracts the parcels deliverly service. What a farce for a government mail service.

[long_hitter]

We are talking about different things here. The "missing" packages we are talking about are "small packet air" parcels sent on the mentioned dates to the US. Other than that, I cannot say I have ever had a "lost" parcel within Canada

The fact that it seems to be many sellers, mostly from the within and all on the same date(s) make this an huge irregularity that deserves to be investigated. I personally have 10 parcels missing, and I suspect I will get at least 4 more calls since I shipped 15 parcels via small packet air on Dec 15

[clutterbug123]

Does this affect international? I sent package small packet international (UK) on the 15th and have heard from buyer last week that there has been no arrival.

Just wondering.

Thanks

[moltencore]

I filed three claims over the past 2 days for missing packets sent December 15th and 16th (USA small packet airmail) - of course as per the usual delay tactics used by the corp. -- the CP customer service reps tried to tell me on both days that 45 days hadn't passed so that I wouldn't yet be able file the claims. knowing it was BS -- I stuck my ground and was able to file all the claims. If I had three missing USA small packets and every one else in here has at least a couple --- extrapolating --- there must be hundreds of "missing" packages --- did someone run off with a truckload? set fire to a sorting bin? this obviously is bigger than just a bag getting "misplaced" or a few packages getting held up at customs. This strikes me as a cover-up by CP -- come on -- realistically they must know what happened wouldn't you think? 😉 Gail

[benvenuto1]

CP must know something, I have just filed my claim for 5 missing items, all small packet air to the US, shipped on the 15th-16th, maybe the press should start digging around as there is obviously some cover up happening, bearing in mind the enormity of the situation
Ian

[my-imzadi]

I was just informed from an international buyer that a package I had mailed on Dec.14 (international air mail 0-250g) never arrived.

gentle-memories, will you let them know this, or how do I contact this Mr. Peddle myself?

As for the sub-contractor thing (which of course is a different story, but related), yes I have had SO much trouble with the lady who delivers my packages. They are supposed to knock, and if no answer, leave an official notice which says where you can pick up your package (this is secure). But ours can't be bothered...I have watched her on several occasions jump out of her van and toss the package on the porch or in front of the side door. No knock, no wait and certainly no leaving my package in a secure place. I have talked to the manager of my local post office, as well as people at canadapost (both by phone and email) and they say they'll investigate and let me know, but nothing ever comes of it.

And I have had 1 package that was delivered from one Canadian (me) to another, that did get delivered incorrectly and the package was stolen. It was delivered to one of those large communial mailboxes that the new sub-berbs have now, but put in the wrong box number. It is marked as having been delivered, but since the person never got it, I was able to file a claim, and canadpost did re-imburse me with a cheque for the cost of the item and the cost of the shipping. And let me tell you, I was surprised (yet pleased) that I got it.

[maison05]

I've a package sent to Austrialia via small package air on Dec 24th. Till now, my buyer has informed me that they have no receipt of the item. What can I do?

[gloriaguides]

I lost 2 parcels mailed to Australia surface on the 26th of Nov. I can claim on the 13th of Feb. I plan to! Gloria

[tavelin]

I work for an ebay consigment store (different user name) and we have lost over $1,000 in goods shipped on Dec. 16/05 by Canada Post. All items were Small Packet air mail to the USA. We had one Expedited USA arrive, but it was broken in transit. What is up? My work id has been hit with negatives and neutral feedbacks because of Canada Post. Also - the CSR I spoke to claimed we had to wait 45 business days until the claims could be processed. Yet when I called for one package I mailed on Dec 12/05, the CSR told me only 45 days need to have passed - not 45 "business" days. Can anyone make heads or tails of CP's policies?

[niche*nook]

We too had 4 packages go missing that would also have gone through the Mississauge Facility between Dec 14-19. All were going to the US, and were sent as Small Parcel.

In order to preserve our feedback, we have ended up sending replacement orders via UPS this past 2 weeks, at our own expense. The cost of send it UPS is double the price paid for the items!

Something is definitely wrong at that sorting facility...

[recped]

Something is definitely wrong at that sorting facility.

Nope it's not the Mississauga facility. The problem lies south of the border.
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915

[benvenuto1]

Latest CPO update, I spoke to Frank Peddle at the post office, he said that they had searched the Mississauga facility and found nothing.
Even though I have submitted claims on all my items that were shipped during the week of 12-16th Dec and were not delivered he asked if I could send him details of the items, I said I could do more than that, I could also send him pictures of the items.
I still believe that he is not aware of the enormity of the situation.
His contact information is 905 214 9268, Office and his email is frank.peddle@canadapost.ca
I believe that my items (all mailed in Toronto)never made it to the US as they were being sent to numerous different geographic locations.
I am not willing to let this be swept under the carpet by the post office and will continue to pursue it aggressively.

Ian

As a post script after being on EBay for 6.5 years I have just received my first negs, due to the post offices screw up. I offered the customer a refund or a replacement, last week he chose replacement, and left me with a couple of negs.

[ricarmic]

I too have Items to Australia, mailed on Nov 29 and Dec 5 that are MIA. They're lettermail so I'll have to use my 3rd pary insurer for it. Buyers have been good about it so far but it costs a lot of time on all the discussion emails it causes. Overall, things have gotten a lot worse. I've been selling mailorder for 27 years and I've lost more stuff in the last year or so than the 25 years before that!

[benvenuto1]

As an update, I recieved a call from Can Post, they are now launcheing a very High Level investigation, the strange thing is, they were totally unaware of any other complaints from Ebay sellers, with the exception of Gentle Memories.Any one out there still have undelivered small air packages , if so how many ?

[thebonnieshop]

I have called numerous times and have advised the rep about this Powerseller missing package situation and each time they tell me they are going to pass on the information when I have put in my claims so that is sad they would even say that. I still have 5 missing small packets from December 15th. I have received a refund from Canada Post for one.

[my-imzadi]

I was told by a CP representative on the phone on Feb.9th that you can file a claim after 45 days have passed (did not specify if they were regular days or business days) for International small package air mail, and 70 days for international small package surface mail.

[ricarmic]

Hi! Just an update on my earlier note, and a positive update for a change, the lettermail I sent to Australia on November 29th arrived today! Must have been strapped to a sea turtle or something. Hopefully the one I mailed a week letter will eventually arrive as well, time will tell!

[wsboyd]

Ah, Australia.

My lettermail (Oversized) often go astray.

No regular package I have ever sent there has arrived, unless insured.

I now know better, I insure even $10 US items.

[moltencore]

As of today (March 21st) I am still waiting for compensation on every single one of our lost 3x small packet USA airmail sent mid-December 2005. These claims were filed at the end of January as per Canada Post terms. Follow-ups were done. This is the absolute WORST customer service (in over 7 years of eBay selling) I have experienced from Canada Post regarding non-delivered parcels. Anyone else still waiting for compensation? just curious. Gail