w~~_7.JPG "pjcdn2005"){kind=avatar}
Hello everyone,
The weekly session is back! Sorry for the hiatus last week. I'll be here most of the day today.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Selling limits live items count discrepancy
Updates:
- Sold items going into Unsold container - Resolved
- Seller marketing emails issues - Selling team assigned someone to this, waiting on news.
- Wrong tax rates applied to PayPal labels - still no update from PayPal and Pitney Bowes
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - under investigation with shipping team
To my fellow rebels, scoundrels and nerf herders, May the Fourth Be With You!
@hallscrystal wrote:
Hi,
On this page:
http://pages.ebay.ca/sellerinformation/news/sprupd16/features-fees.html
Items must be less than $150 for free Gallery Plus etc. - Basic Store
What happens with multiple items?
Are the fees calculated on the total amount available or just for one?
If I have a listing that customers can buy up to 6 glasses at $50 ea - are listing fees based on $300, or $50?
I did receive a reply on this thread:
Thank you
Hi hallscrystal,
In your example, the fees for listing upgrades would be based on a $50 item.
@pierrelebel wrote:
"The carrier is USPS/Canada Post, with the corresponding importing implications."
OK - So Canadian sellers purchasing these items will have to pay tax (GST/HST) and $9.95 handling fee to Canada Post upon receipt.
Why not mention it clearly in the listing?
We don't know that all items crossing the border will be subject to import fees. This isn't any different than any other foreign item.
@pierrelebel wrote:
The announcement stated listings in Canadian dollars. Yet I see listings in US$ (which means Canadians will pay 2.5% more for PayPal conversion fee).
Why US$ when the announcements states Cdn$ ?
This seems to be an error. I have engaged with the appropriate team to remedy this.
@musicyouneed wrote:
Good Morning Raphael, I am having a problem with being charged FVF on shipping when domestically I have free shipping. I called ebay and the CSR was clueless about what I was speaking about. This was for May. I couldn't check April as it is being processed. Others have complained about this too.
eBay item number: 201567113982
I found 2 more from April that were charged FVF on shipping when domestically I had free shipping.
201563184795
191852825548
Hello musicyouneed,
Thank you for providing the item numbers. This shouldn't generate FVF on shipping. We have engaged with the Billing team to figure this out.
@lady.stark wrote:
Hi Raphael. Up until yesterday, I was paying my seller fees in US $. My automatic payment was my American Express card. I changed my billing currency yesterday and tried to add my credit card again, but the system does not want to accept it. It says "Visa or MasterCard" only. Do you know why I can use it for my billing in US $, but not in CAD $? It does not make any sense... thanks!
Hello lady.stark,
Amex isn't accepted on eBay.ca, it is on eBay.com though. Perhaps you had set it up on eBay.com before?
@photosalp wrote:
Good day. I sell stamps and almost everything I ship goes in a #10 envelope. The shipping supplies offered, at any price, are of no use to me. It sure would be nice if I could apply that quarterly coupon to something else, like my overpriced store fees! Also, since I haven't called CS in the 3 1/2 years I've been selling stamps on eBay, I don't see where the dedicated CS line for my anchor store is going to be of any value to me. I'm afraid I don't see where I'm getting much of anything for my large increase in store fees. Al
Hi photoslap,
Sorry to hear that the new Store perks won't work for you. I'll make sure your suggestions makes its way to the Monetizing team.
@pjcdn2005 wrote:
Hi Raphael,
When a Canadian buyer wants to return a not as described item to a Canadian seller, is it possible for the seller to issue a return label through eBay and/or does eBay send the buyer a return label? I believe that both options are available to U.S. sellers and buyers but I'm not aware of a way that it can be done here.
Hello pjcdn,
A seller can issue a return shipping label and upload it to My eBay to send it to the buyer, but for now eBay doesn't have the same self-serve return functionality as there is on eBay.com.
@dutchman48 wrote:
Can we buy the shipping supplies and have them shipped to our US address so we don't get gouged as Canadians?
Hi dutchman,
As with any eBay purchase, you can select an alternate shipping address.
@dutchman48 wrote:
Since the solds to unsold must have been a legitimate issue and it has been fixed, can we get the defects removed for the ones that occurred last fall when I first brought this to your attention and basically was told it does not happen, we don't believe you, prove it.
First let me state that I disagree with your interpretation of my original response to your report.
Please send me an email to identify which defects were caused by this issue and I'll see what I can do.
@mjwl2006 wrote:
Good afternoon, Raphael,
As you may or may not know, when a Canadian buyer attempts to browse an American version of a Canadian store, they get a pop-up window that says 'do you really want to go to XXXX.com when you can use XXX.ca'. When is ebay going to adopt this approach? There are casual and new ebay users who don't even know ebay.ca exists.
Thanks,
Maureen
Hi Maureen,
Great recommendation. Thanks!
@ricarmic wrote:
Hi Raphael!
Regarding the supplies coupon:
My store is registered on .COM (I actually now and "forever" have sold only on .COM)
My $75 coupon says it is only valid on the ebay shipping store on .COM and it says it is $75 US$
So I am supposing that I can't use my coupon on the Canadian store.
I did some looking and I don't understand if the coupon can be used on the .COM side against the item and the shipping, or if the coupon can be used only against the item cost? I've never had anything to do with coupons before so I don't really know how they work.
If I can't use the coupon in the Canadian store and/or against the combined item/shipping cost in the eBay.COM store, it's a lost "benefit" to me....
Hi ricarmic,
It would be great if we could find a way to make shipping to Canada from the USA the same cost as shipping to the USA from the USA. But as everyone knows, shipping to or from or within Canada is really expensive. Regardless, the way to think about this is that if eBay is investing $1 to reduce the cost of shipping supplies for US buyers, they are investing $1 in ours as well. It is equal.
@musicyouneed wrote:
Hi Raphael, thanks for looking into the matter. Will I get a credit for the FVF on the shipping for those 3, I pointed out or will I have to deal with the useless CSR's again who told me I am wrong?
What is the best way of handing these issues?
It's too early for me to say how this will get resolved, but I'll do my best to drive to a solution that doesn't require you to engage with CS again.
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
Since the solds to unsold must have been a legitimate issue and it has been fixed, can we get the defects removed for the ones that occurred last fall when I first brought this to your attention and basically was told it does not happen, we don't believe you, prove it.
First let me state that I disagree with your interpretation of my original response to your report.
Please send me an email to identify which defects were caused by this issue and I'll see what I can do.
I already did that once if you remember and I was told too old to do anything. Why does Ebay have to be so ridiculous with glitches they deny, punish sellers because of them, and then admit after the fact there was a problem. Now I have to try to dig up everything again due to Ebay incompetence and useless programmers.
Yes, I am PO's again due to all the double talk when I already provided all the info once. Check your records and emails please since it was another Ebay shaft job..
I'm really sorry but you'll have to provide me with what I require if I am going to help you. Please just download your defect report from your seller dashboard and send it to me identifying which were caused by the issue. Thanks.
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