The Globe and Mail in an article about the mail strike mentioned in passing that Intelcom not only gigs out delivery, but also subcontracts their local management .
Which may explain a lot.
I got a book delivered by them today and they have changed their name, for some unexplained reason, to Dragonfly.
The label still said Intelcom but I got an email explaining the change and the final mile tracking was from Dragonfly.
For reference this is in Victoria, Vancouver Island.