Has anybody successfully filed a dispute with PayPal over the GSP?

[onebadwolf]

Has anybody successfully filed a dispute with PayPal over the GSP? Specifically on grounds that the service is substantially different than what is advertised? tracking, consistent late delivery etc?

Getting sick and tired of paying triple for non existent fees and slower delivery than basic USPS.  Not to mention that their concept of "international tracking" consists of Item en route for weeks, with no location at all after the item gets to Canada.

[marnotom!]

Strange.  In all my years of addressing complaints, concerns, questions and comments about the GSP, I've never considered that those pouring the most vitriol may have vested interests in a competitor of Pitney Bowes or one of its contractees.  Maybe I should be viewing those posts with a more jaundiced eye.

Explaining the workings of the GSP and how CBSA handles personal imports is no more a defence of the program than an explanation of the causes of the Second World War is a defence of the actions of the Third Reich.

Through a different eBay ID, I've purchased three cell phones that were forwarded through the GSP.  I did as much homework as I could on the program first as well as making sure the sellers knew what they were doing.  The sales went well, and I saved a lot of money having the GSP handle some of the shipping versus a more "direct" overkill hypertracked shipping method that may have seen me paying at the door or after the fact.

I haven't found any other GSP-forwarded items that interest me on eBay that make sense for the program to be applied to it, so I haven't purchased from listings where the GSP is used for those items.  In fact, my most recent purchases have been from Canada, because right now it just seems to make more sense for me to purchase domestically rather than from the United States.  Your mileage may vary.

If you've been following seven years' worth of my GSP posts, little of this information should be news to you, so I apologize for suffering from broken record syndrome.  I just find it perplexing that a post of mine that points out a couple of the many serious shortcomings with the GSP is treated as a "defence" of it.  I just find that if you have a foe to combat, it's useful to find out how it works and how best to develop tactics to work against or around it rather than coming blazing in armed unnecessarily to the teeth like some Schwarzenegger movie character decimating everything in its path.  It doesn't do anybody any favours.

Calling the GSP a "scam" or trying to paint its activities as "illegal" without any sort of supporting evidence doesn't do much to make one's arguments credible, either.

[lady.stark]

Seven years already? Wow, time flies. I never thought that was that long ago...

[muffled.smurf_2]

This guy is right. The same 5 people have been doing this since 2013, when the GSP started. You can see it all over the forum.

[mrdutch1001]

and since the OP is no longer participating in this thread and this thread has gone way off the deep end...all relevance has now been lost so does any of this really matter anymore one way or the other?!

[brettjet38]

[dannyw1975]

Of course it is worth mentioning. These people should be called out for doing this garbage.  There is clearly an agenda in place here with these 5 users. Who knows if they are being paid, or hold stocks in the company, or if it is something else. I have no idea. I do know though that they have some kind of vested interest somewhere. No one is going to spend 7 years making every effort possible to defend the GSP, unless they are profiting from doing so. These users are in every single GSP thread defending this piece of trash program. Many have identified that something is amiss here.

[mrdutch1001]

Total waste of time pursuing this thread anymore since any discussions from the original subject matter has been buried and is no longer the focus. since there are those that are hellbent on personal attacks rather than discussing the initial concerns; pros and cons of GSP.  and other seller's experiences...this topic needs to be concluded.

[dannyw1975]

It is most certainly relevant to mention it, and this is why. It is happening in every GSP related topic. The 5 of them continue to defend the GSP in every topic that comes up regarding the GSP. This makes it completely relevant to mention them doing so in any GSP discussion, since they are all always there defending the GSP and EBAY in every topic relating to it. The fact that the 5 of them are present to defend the GSP in every single GSP related discussion means that is relevant to mention it happening anytime they do so.

[lady.stark]

These users are not defending the program, they are explaining it. Big difference. You don't like the program, fine. Buy from sellers not using it. Personally, I know how to use it for my benefit.

Back to the main question from the OP: was it possible to open a claim just because he was not satisfied with the service? The simple answer is: no, you can't. Just like you can't if you don't like UPS, FedEx, etc.

[retroman_studios]

I've been known to comment on the GSP program over the years based on my experience both good and bad, and I've had both.

I've also blasted the GSP and put a fire under eBay when they were outsourcing to Apple and made sure to keep that discussion happening to the point that eBay announced they had terminated the partnership with Apple for deliveries in the West Coast.  At the time some of the eBay employees mentioned it was up to users to complain/contact eBay but eBay certainly didn't make it easy, so I called them out (as did some of these posters you mention) and soon after every thread where issues with Apple had been reported a copy of the "announcement" was posted, and word reached to us that most if not all of those cases ended in refunds for the buyers.

Some of the hatred over GSP is more about fees, something which many Canadians have had enough of. Canada Post certainly doesn't help with that when they ignore most shipments, so people get used to "no fees" and when they get slapped with one they are upset.

Of course, eBay certainly has it's share of blame over the program and how it's badly implemented. But that is a general theme at eBay. 

But at the end of the day, most of us just volunteer our time to try and help out, clarify things when we can. We get things wrong now and then. 

Funny story I just turned 40 and I certainly have noticed that "grumpy man syndrome" in me, some things I just don't have patience for anymore. Man I used to be sooo patient. Sometimes even on the board here when glitches happen (like today before posting this) I don't bother trying again. So if you are reading this it means no glitches happened, otherwise I wouldn't type it all over again. 😉

[dannyw1975]

The program is garbage. It does not matter what anyone says. I have had two experiences with the program, and I will never use it again. The other experience I had, it was for a headphone. It ended up stuck in Kentucky with DANGEROUS_GOODS_REVIEW put on the tracking status. This was not dangerous goods. It was a **bleep**in headphone. Now, before any of the Pitney Bowes shills state "the package must not have been labeled properly", I can state now that it was. It was a headphone in a brand new box, with the brand name clearly stated on said packaging. This program is a joke. EBAY and Pitney Bowes should be sued. It is nothing but a money scam, and both companies are engaging in illegal practices.

[dannyw1975]

I will mention one other thing as well. EBAY is hammered with complaints non stop about Pitney Bowes. They are currently making plans to dump Pitney Bowes for their GSP service, and change over to ELF Shipping LLC. The change is supposed to happen in July. How do I know this ? I talked to a lawyer, and I threatened to take legal action against EBAY. They openly admitted that Pitney Bowes is engaging in illegal practices. They also admitted that the "import charges" are astronomically high, and that people are being overcharged. If you want to learn more about what is really happening at EBAY and Pitney Bowes, the next time you have a complaint, call this number.

1-866-540-3229

This is a different phone number from the standard EBAY customer service number. If you call them, they will openly admit to everything wrong that is going on with Pitney Bowes.

[marnotom!]

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@dannyw1975 wrote:

The other experience I had, it was for a headphone. It ended up stuck in Kentucky with DANGEROUS_GOODS_REVIEW put on the tracking status. This was not dangerous goods. It was a **bleep**in headphone. Now, before any of the Pitney Bowes shills state "the package must not have been labeled properly", I can state now that it was. It was a headphone in a brand new box, with the brand name clearly stated on said packaging. 

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You don't state what sort of headphones these were, but eBay's biggest competitor considers wireless and Bluetooth headphones to be dangerous goods, too.

https://sellercentral.amazon.com/gp/help/external/G200525640

https://tamebay.com/2014/09/will-amazon-classify-your-product-hazardous.html

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@dannyw1975 wrote:

This program is a joke. EBAY and Pitney Bowes should be sued. It is nothing but a money scam, and both companies are engaging in illegal practices.

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The Global Shipping Program generally isn't a good fit for sales to Canada because of our geographical proximity to the United States and our very established trade relationship with that country, but you have yet to explain what makes the program a "scam" (which I define as "fraud") and explain how what eBay and Pitney Bowes is doing is illegal, especially considering that the program has been around for almost seven years giving plenty of time for the law to catch up to it.

By the way, if a corporation is engaging in illegal activities, it's best to have charges laid against it rather than launching a lawsuit.

[dannyw1975]

Not wireless, not bluetooth, no battery. It was a wired Beyerdynamic DT 1990 Pro, brand new in a retail box. Again, this GSP program is **bleep**in bull**bleep**. Stop standing up for them non stop. I, and many other people, are sick of it.

[retroman_studios]

I think it's obvious that you have a deep hatred for GSP. At this point, those of us who have calmly explained that we are just trying to help and put out reasonable explanation why things may happen, are being ignored.

You seem perfectly content bashing the GSP. I'll leave you to it.

[kh-leslie]

Hello everyone,

This thread has been locked due to heated and off-topic conversations. Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.