8 days to pay?

[freeinfo75]

Is the unpaid item process ridiculously long or am I missing something?

Buyers are supposed to pay within two days, but I can’t open a case until 4 days have passed. Then the buyer gets another 4 days to pay, for a total of 8 days to pay when it’s supposed to be 2?

[mcrlmn]

... and the item is tied up for 8 days while you wait for fees to be refunded, and to relist.
Typically there's no communication or attempt to request a cancellation.
By the time an unpaid item claim opens, the last person I want to sell anything to is the deadbeat buyer.
I had 3 unpaid item claims finally close last week, so the issue is still a little raw.

[lotzofuniquegoodies]

This came up on the dot com board recently. One person suggested it was a big improvement to how things used to work. A number of others thought it was a terrible situation. In most cases, a seller knows if a buyer is not going to pay. And if they have true issues with completing payment, they advise.

-Lotz

[freeinfo75]

Exactly, no communication from the buyer. I wonder how many people who haven’t paid after 7 days end up paying on that 8th day?

[brettjet38]

I use the automated UIA (Unpaid Item Assistant) I give every Buyer 8 days to pay if I hear nothing from a Buyer within two days I send a reminder (the only one) if I still hear nothing, I wait...

Usually, one of two things will happen, on day 8 or 9 after an Automated Unpaid Item dispute is opened, they will either pay or stay silent...

...the silent ones get added to my Blocked Buyers List and no further attempts to contact them will be made on my part.

Not worth wasting time or emotions on this kind of shopper, deadbeats!

[mcrlmn]

Yup we know all that.
I had the 'Unpaid Item Assistant' activated, but 2 hours after claims became eligible, it had still not initiated the claims...
So I deactivated it, and opened the claims myself, for expediency.
8 days and 2 hours to relist and receive credit is long enough.

I just want to relist and move on.

[femmefan1946]

The four days is for us non-US sellers.  Our American friends can open a Dispute after 48 hours.

They have to give the deadbeat 96 hours to pay as well.

And it is hours (and possibly minutes and seconds too) which might explain the "slow" automated UID. Or not.

We can relist as soon as the UID closes, no need to wait for the refunded fees.

If a buyer gives a reasonable reason for not paying, or even just a polite one, we can cancel instead of Disputing. Cancellations are immediate(ish) but don't "punish" the deadbeat if that is your aim.

[ricarmic]

I have the automagic process set to 32 days after purchase. (Remember I live in the stamp world)

Normally I have 5 to 10 or more items unpaid for a week or more at any time.

Normally in a year, I only have 3 or so unpaid at all, where the 32 days came up and they didn't pay*.

Normally my buyers are accumulating lots over time, aside from folks in Germany, there seems to be something has to happen that takes a few days to complete before they buy (I suspect something in paypal makes theirs take longer, bank clearance or something?).

* I very much prefer for them not to pay, generally speaking I have a very much higher % of MIA packages sent to people who paid after they got the automagic unpaid item messages from ebay.

[pjcdn2005]

I believe that the 2 days vs 4 days to start the unpaid item dispute is based on the site that the listing is on...not on the seller's location,

[2nd-time-around-jewelry]

I agree 8 days is way too long. I have had a few unpaid cases lately. And I just wanted to get it over with so I could relist my item. All my unpaid buyers get blocked immediately. I don't have time to waste with them.